Back

Longo Lexus

El Monte, CA

4.9
2,157 Reviews

3530 Peck Rd

El Monte, CA

91731

Directions

By Type

2,157 Reviews of Longo Lexus

June 22, 2025

The absolute BEST car purchase process EVER! Luis was very professional and helpful, answering all our questions. The process to purchase the car could not have been any easier or faster. I do n More

by pstiefel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
Jun 23, 2025 -

Longo Lexus responded

Thank you for the amazing review! We're so happy to hear that your experience with Luis and our team was the best car purchase process you've ever had. Enjoy your new Lexus, and thank you for recommending Longo Lexus — we truly appreciate your trust and support!

June 22, 2025

Always a great experience when we have our car serviced thanks to your professional employees More

by rjenison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jun 23, 2025 -

Longo Lexus responded

Thank you for the great feedback! We’re so glad to hear that you consistently have a positive experience with our service team. Hurry back - Team Longo

June 22, 2025

Beau Ly has been very professional and helpful every time I bring my vehicle in for services. I really appreciate it! More

by Kitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jun 23, 2025 -

Longo Lexus responded

We're so glad to hear that Beau has consistently provided you with professional and helpful service. It's always our goal to make every visit smooth and positive, and we look forward to continuing to serve you - Team Longo Lexus

June 21, 2025

always helpful and courteous ! no pressure at all........ David finds discount coupons for me to apply to the service cost.. More

by trusthies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Jun 23, 2025 -

Longo Lexus responded

Thank you for your kind words. We're honored to serve you, hurry back - Longo Lexus

June 21, 2025

The salesman was very professional and non pushy. The sales office is very clean and modern. They did not add any additional fees to the purchase price. More

by JohnDRunner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
Jun 23, 2025 -

Longo Lexus responded

Thank you for your feedback on DealerRater. We're thrilled to hear that you had a positive experience with our team. We take pride in creating a no-pressure environment and maintaining a clean, modern space for our customers. Transparency is also very important to us. We're glad you appreciated our straightforward pricing. If you ever need anything in the future, don’t hesitate to reach out. Team Longo

June 20, 2025

They overpriced the vehicle and when I suddenly faced a problem they would not help me. The won’t answer my calls and texts. Is this how you treat a loyal customer of 30 years? More

by Sam24066
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ian Clubb, Calvin Wong, Kevin Lam, Victor Reyes
Jun 24, 2025 -

Longo Lexus responded

Thank you for taking the time to leave a rating and review on DealerRater. We’re sorry to hear that your experience may not have met expectations, and we sincerely apologize for any inconvenience or dissatisfaction you encountered. We also want to thank you for speaking with Victor Reyes and working together to resolve the matter. Your feedback is valuable, and we appreciate the opportunity to make things right.

June 20, 2025

From working out the details for my vehicle to getting it serviced here, it is such a pleasant experience. The information that was/is given is precise, which was important in getting back to my day at work. More

by Joca90620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco, Jim Palmer
Jun 20, 2025 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that everything from vehicle details to service—has been smooth and pleasant for you. Have a great weekend - Team Longo

June 19, 2025

Doing business with Longo Lexus is very strange forward. They have a policy of not charging over MSRP. They have the best customer service in SoCal. More

by dt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Truong
Jun 19, 2025 -

Longo Lexus responded

Thank you so much for your feedback! We're proud to offer a no-markup pricing policy and are thrilled to hear that our customer service stood out to you. At Longo Lexus, we strive to make every step of the car-buying experience clear, fair, and exceptional. We appreciate your support and look forward to serving you again in the future!

June 19, 2025

They are always very helpful and accommodating. Their employees are knowledgeable about their products and courteous. More

by Carol
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Jun 19, 2025 -

Longo Lexus responded

Thank you for your kind review on DealerRater - Longo Lexus

June 19, 2025

I recently had my car serviced at Longo Lexus, and I couldn’t be more impressed with the entire experience. From the moment I arrived, the staff was professional, welcoming, and incredibly attentive. Th More

by Ofelia L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Jun 20, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share such a thoughtful and detailed review of your recent service experience at Longo Lexus. We are thrilled to hear that your visit was seamless and stress-free from start to finish. Your kind words about our customer-first approach mean a great deal to us. Building trust and lasting relationships is what we strive for every day, and your feedback reaffirms that we’re on the right track. We look forward to continuing to serve you with the same level of care and professionalism for many years to come - Longo Lexus