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Longo Lexus

El Monte, CA

4.9
2,291 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,291 Reviews of Longo Lexus

September 27, 2025

Super fast service and always friendly. It was easy to make an appointment with minimal time waiting once I arrived. More

by Christine Delao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Sep 29, 2025 -

Longo Lexus responded

We’re glad to hear your visit was quick, easy, and met with friendly service! Making your experience efficient and comfortable is always our goal, and it’s great to know that came through during your appointment. Looking forward to welcoming you back next time! Team Longo

September 22, 2025

I have the BEST service adviser that ever existed - Francis Saldana. He has been my adviser for several years. He is very professional, a good listener, kind, well mannered, and always gives the best i More

by nitai0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Sep 22, 2025 -

Longo Lexus responded

Thank you so much for your amazing feedback! We’re truly honored to hear how much you value and trust Francis Saldana. It means the world to us to know that his professionalism, kindness, and dedication have made such a lasting impression over the years. Make it a great day - Team Longo

September 21, 2025

Good work, good service. Nice attitude and very nice waiting room, let us enjoy the waiting time. More

by Linxting@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Tan
Sep 22, 2025 -

Longo Lexus responded

Thank you for your kind words! We're glad to hear you enjoyed the service, our team's positive attitude, and the comfort of our waiting room. It's great to know the environment helped make your visit more pleasant. We truly appreciate your feedback and look forward to welcoming you back again soon! Hurry back - Team Longo

September 20, 2025

I have been taking my car to Longo Lexus for years and I only work with Edgar Anzaldo, the best service advisor in the business. Edgar is professional, attentive, and always makes sure everything is taken c More

by Mr. Uk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Sep 22, 2025 -

Longo Lexus responded

Thank you so much for your continued loyalty and for taking the time to share such a thoughtful review! We’re thrilled to hear that Edgar Anzaldo has consistently provided you with the exceptional service and care we strive for at Longo Lexus. Your kind words about Edgar’s professionalism, clear communication, and attention to detail truly mean a lot. We’re also grateful for your recognition of our service technicians and the smooth experience you've had with our loaner car program. It’s wonderful to know that every part of your visit — from drop-off to repairs — has been seamless and stress-free. We’ll be sure to share your compliments with Edgar and the rest of the team. Longo Lexus

September 20, 2025

I had 2nd complimentary service for ES 350. Edgar was helpful. I did hear from him after car was taken into service area. Only texted me that car was ready. Basically good service. More

by DG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Sep 22, 2025 -

Longo Lexus responded

Thank you for taking the time to share your feedback regarding your 2nd complimentary service for your ES 350. We're glad to hear that Edgar was helpful and that you received your vehicle back in good condition. We appreciate your comments and will continue to look for ways to enhance communication throughout the service process. Team Longo

September 19, 2025

Buying was all done on line. Excellent experience with not going to Longo Lexus. This is the second RX 350 we have purchased from Longo.. Treated with courtesy and fairness, O More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Fata
Sep 19, 2025 -

Longo Lexus responded

We appreciate your kind words about your experience with Longo Lexus (Marc). It’s great to hear that the online buying process was convenient and that you were treated with courtesy and fairness. Delivering your RX 350 to your driveway and providing ample time to review the car’s features are important parts of our service. We’re glad the process met your expectations and that you would recommend Longo Lexus to others.

September 19, 2025

Easiest car buying experience I’ve ever had. The customer service provided by Jackson Le was exceptional. More

by ish.soto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Le
Sep 19, 2025 -

Longo Lexus responded

What a great way to end our Friday @ Longo Lexus with such a kind posting on DealerRater. Thank you for taking the time out of your day to share with others about your visit to our dealership. We're honored!

September 19, 2025

Highly recommend Longo Lexus! Thomas Ramos was extremely knowledgeable and made the buying process easy. Chris Tenorio made sure everything went smoothly and stress-free. They wer More

by vparedes1122
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas Ramos, Christopher Tenorio
Sep 19, 2025 -

Longo Lexus responded

Thank you so much for your kind words and for taking the time to share your experience! We're glad to hear that Thomas and Chris provided you with knowledgeable, attentive, and seamless service throughout your car-buying journey. It means a lot to us to know you're happy with your new vehicle. Enjoy every mile, and thank you for choosing Longo Lexus!

September 17, 2025

It was easy when we asked for test drive, and it was a fast and a pleasant experience at the time of purchase. Chritsopher Tenorio, our sales person ,was super helpful, well versed in the vehicles feature More

by Diella
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Sep 17, 2025 -

Longo Lexus responded

Congratulations on your new vehicle. We're pleased to hear the test drive and purchase process went smoothly and that Chris was such a helpful and knowledgeable guide throughout. His patience and resourcefulness reflect the level of service we strive to provide every guest. We appreciate your kind words and are glad your experience was a positive one from start to finish. Team Longo Lexus

September 17, 2025

Very helpful and finished on a timely manner. Service was great and they are organized. The scheduler was very kind and gave great information and quote too! More

by Val Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Sep 17, 2025 -

Longo Lexus responded

We appreciate you taking the time to share your experience. It's great to hear that the service met your expectations and everything was completed efficiently. We're glad the team was able to stay organized throughout the process, and that our scheduler provided clear information and an accurate quote. Your feedback means a lot to us. Longo Lexus