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Longo Lexus

El Monte, CA

4.9
2,251 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,251 Reviews of Longo Lexus

August 18, 2025

Victor R was extremely knowledgeable and helpful to the very end of our transaction. The staff was also great, and would highly recommend this dealership to all of my friends. More

by Michael Munoz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Aug 18, 2025 -

Longo Lexus responded

Thank you for the awesome review! We're so glad Victor was able to guide you smoothly through the entire process. We're also happy to hear the rest of the team made a great impression. Your recommendation means a lot to us, and we can’t wait to help your friends find their perfect cars too!

August 18, 2025

If it weren’t for Victor and Frances, I would never go to Longo, especially having to deal with one of their service advisors More

by wkmorimoto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Reyes, Francis Saldana
Aug 18, 2025 -

Longo Lexus responded

We’re so glad Victor and Francis are your go to team members. They’re true rockstars, and we’re lucky to have them on the team. Hope to see you again soon - Team Longo

August 18, 2025

The service is quick. I was in and out in a matter of minutes. I was able to get a loaner without a problem. And when I returned the car was waiting for me. More

by Ktwin21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Aug 18, 2025 -

Longo Lexus responded

We're glad to hear everything went smoothly and efficiently, from the quick service to the hassle-free loaner process. It’s great to know your vehicle was ready and waiting for you. We appreciate your feedback and look forward to seeing you next time!

August 18, 2025

Great service always fair pricing. Francis always makes me feel comfortable with all his suggestions for my vehicle. More

by airwill90746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Aug 18, 2025 -

Longo Lexus responded

Thanks for the great review! We’re so happy to hear you’re getting top-notch service that’s what we aim for! See you next time for another smooth and friendly visit! Team Longo Lexus

August 18, 2025

A huge thank you to Fiona Li at Longo Lexus for making our car buying experience so wonderful. From the moment we walked in, Fiona was a true professional—knowledgeable, patient, and genuinely nice. She w More

by Sree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza, Ray Huang, Fiona Li
Aug 19, 2025 -

Longo Lexus responded

Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that Fiona made your car-buying journey such a smooth and enjoyable one. She's a true gem in our Longo Lexus family, and we'll be sure to pass along your wonderful feedback to her. Congratulations on your new car! We hope it brings you countless miles of joy and smooth drives. If you ever need anything down the road, you know where to find us. Enjoy the ride!

August 17, 2025

Will xxx bacc for service. A plus service from Mr. R.Ho. Very professional and attentive More

by blueae86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Aug 18, 2025 -

Longo Lexus responded

Thank you for your kind review. Robin and team are very honored to serve you, hurry back - Longo Lexus

August 16, 2025

Friendly sales staff and great used auto selection. Found the car I wanted and recommend Longo to everyone. More

by Monica C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Minarto
Aug 18, 2025 -

Longo Lexus responded

Thank you so much for the kind words! We're thrilled to hear you found the car you were looking for and had a great experience with our sales team. We truly appreciate your recommendation and we look forward to serving you in the future - Longo Lexus

August 14, 2025

Excellent service, I was kept informed of the progress, answered all my questions, they provided me with a complimentary transportation back and forth, very nice facility with complimentary snacks, coffee, More

by bugasm101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Aug 15, 2025 -

Longo Lexus responded

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had an excellent experience with our team and that you felt well-informed and supported throughout your visit. Have a great weekend! - Team Longo

August 14, 2025

The service guy that helped me was very rude I felt very discriminatory. I would ask him a question, about my car, getting fixed and he will guide me away from the Dealer. not knowing that I bought my Lexus More

by Amartinez_69@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beau Ly
Aug 15, 2025 -

Longo Lexus responded

Thank you for taking the time to share your concerns in your recent DealerRater review. We appreciate the opportunity to review the matter and provide some clarity regarding your visit to our dealership and how the service advisor communicated with you. Your vehicle was brought in for a brake inspection, as noted under repair order ending in 817. During the assessment, we noted that the brake components had been purchased over the counter and installed by an outside shop. Upon inspection by our certified technician, it was found that the front brakes were missing shims, which are essential for proper function and safety. As a result, our certified technician recommended a complete brake job to ensure the braking system on your vehicle performs safely and reliably. We fully respect your decision to decline the suggested repairs. Please know that your feedback has been shared with our service management team, and any necessary concerns have been addressed internally to ensure we continue to uphold the highest standards of service.

August 13, 2025

Frances was extremely helpful and informative all while the service was being completed. . Dealership is very clean and technicians are very careful with your car More

by forrest.taylor3723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Aug 13, 2025 -

Longo Lexus responded

Thank you for taking the time to share your experience. We’re pleased to hear that Francis provided helpful and informative service throughout your visit. We look forward to welcoming you back in the future - Longo Lexus