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Longo Lexus
El Monte, CA
2,108 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,108 Reviews of Longo Lexus
June 18, 2012
Robert was very customer-friendly and helpful. I came in to the Service Department for several reasons and, needing a replacement part (roof rack part), he mentioned that the part that I had just ordered an to the Service Department for several reasons and, needing a replacement part (roof rack part), he mentioned that the part that I had just ordered and paid for today, would be included as a warranty item and therefore at no cost, I was able to get a reimbursement. I did not know, but he was quick to point that out. Upon hearing that, I went back to the Parts Department and they reimbursed me. It is very comforting to know that a dealer will "do it right" for a customer. I have been a client of Longo Lexus for about 10 years, purchasing my first Lexus (2002 Lexus ES300) and in November 2011, purchasing my 2012 Lexus RX350. I would highly recommend Longo to anyone considering a new car, as they also back it up with outstanding service! More
by arnemaria
Employees Worked With
Robert McConnell, Robert McConnell
June 17, 2012
I have been coming to this dealership for the past 12 years. I'm currenly looking for a new car. I have to think about service when purchasing a new car and as always, Longo Lexus is number one. years. I'm currenly looking for a new car. I have to think about service when purchasing a new car and as always, Longo Lexus is number one. More
by rdmazur
Employees Worked With
Man Wong
May 17, 2012
If you are researching/deciding on whether to purchase your next USED/CPO vehicle from LONGO Lexus? Pls read on, we just saved you potential drama, headache and heartache! Found an used '06 IS350 your next USED/CPO vehicle from LONGO Lexus? Pls read on, we just saved you potential drama, headache and heartache! Found an used '06 IS350 at LONGO as a graduation gift for my spouse; it was advertised as - "This car is in exceptionally great shape...We took care of the 90K service...and replaced brakes as were necessary." Upon contacting the LONGO LEXUS sales agent, replied emails were: i) "You should also know that the car has undergone the same inspection that all of our Certified Pre-Owned cars do and the only reason we could not certify it was because of the mileage. I cannot say much else other than this, if this IS was not a quality, solid car, we would not put it on our lot." ii) "Although this car is not Certified, it still underwent inspection and it is, above all else, a Lexus. In fact, the only reason that it is not certified is because it did not meet the maximum mileage requirement." WOW! As good as a "CPO!" Ok then, sounded like a deal to us! Thus we drove 2hrs(one-way) from SD to LA just to check out this IS. Right off the parking lot for a test drive, the brakes were squeaking in reverse! I asked why so? The reply was - "Well, the car has not been driven lately, may be the brakes need to warm up." While in the car, the driver's side mirror was not able to move up-&-down? Ok, in the end, we did get a $300 discount off the sticker (car was priced as Excellent condition per KBB?!) but NOT including the labor cost required to replace/install an OEM part. Bought/brought the vehicle home, while doing a full detail (deep wash + polish + wax + engine degrease), only to find out that under the hood, there are at least 10 missing plastic clips for the three engine covers, with the remaining ones pretty much half broken anyway! Btw, spare tire measured 30psi while LEXUS spec is 60psi; so much for passing the "CPO-inspection" right? Conclusion: 20 days later, we were dealing with loudER and loudER squeaking brakes that supposedly were "replaced as necessary" by LONGO Service Dept when advertised. Ya, that morning when we brought the car in to SD Lexus Service Dept, all the customers were "amused" by our squeaking brakes! "Priceless" moment indeed.... After inspection by our local SD Lexus dealership, the car needed: 1) NEW front pads, rotors and shim kits; 2) Rear rotors need re-surfacing. However, LONGO was ONLY willing to: Replace missing clips; replace the front pads, re-surface the front rotors. FORGET about the front shim kits and re-surfacing the rear rotors. Reason by LONGO: We the buyer already knew about the squeaking brakes upon purchasing the vehicle, and thus, LONGO will not honor a FULL brakes job despite findings by another Lexus Service Dept and the cost to do everything RIGHT! At time of this writing, the car was still within LONGO's "30-day; 2000miles warranty" and here we are, having to put up with their BARE minimum efforts in getting all the wrongs fixed.***Btw, interesting reading on LONGO business etiquette - reported by Mamed M. of LA, CA back in 06/19/2009. *** In the end, we were given the option of bringing the vehicle back to LONGO for a "full" refund? WHAT!? 4hrs round trip + $100 on the gas? And after we have spent $400 tinting the windows and running internal wires for the SAT radio + 8hrs of FULL detailing on the exterior paint? All the above mentioned issues could-have-should-have been taken care of during LONGO's "CPO-INSPECTION," as was told/communicated to us!!! ***See: http://www.lexus.com/c...; http://www.lexus.com/c... To prevent such incident from happening again to other USED/CPO customers, pls STOP over-promising (e.g. Passed "CPO-Inspection?") and under-delivering whenever customers discovered all the wrongs, and ONLY expect things to get done RIGHT the TOYOTA way! Bottom line: Deliver as Advertised and Promised. Are these all too much to ask for LONGO Lexus? More
by FAT C.
Employees Worked With
W.A.
May 09, 2012
I was searching for a very specific car (2012 CT200h FIre Agate with Caramel) and had sent 5 emails out to my local dealerships. George replied promptly via e-mail and informed me that they had the car in st Agate with Caramel) and had sent 5 emails out to my local dealerships. George replied promptly via e-mail and informed me that they had the car in stock while the other dealers would have to order it and that it would take one month. When I arrived at Longo (and I live in Santa Monica), George greeted me and took me to their subterranean showroom where there were hundreds of cars and they actually had 2 of the Fire Agates and 1 Nebula Gray with Caramel Interior. While other dealerships only had 7 in stock, they had at least 25 CT's and George was ever so kind to maneuver the gray car next to the FIre Agate so I could decide easier. With all of that said, I told George what I was willing to pay and he only needed to "go back" only once and the deal was done. George is very pleasant, non-aggressive, and makes you feel like you're his only customer. Not to mention, he is very straightforward and not into game playing. The entire Longo experience was absolutely superb and I will not hesitate to refer people to Longo and specifically George. The whole process took about 3 hours and George even offered me a Subway sandwich, to which he took my Subway order and had it made. I couldn't drive the car home that day so I scheduled delivery for the following day and it was personally delivered to me at my office (40 miles away). Overall, a very positive car buying experience and THE only place to go if you're looking for great prices, great service (George) and an unbelievable inventory. More
by lexusnewbie
Employees Worked With
George Kantanto
April 27, 2012
I've been going back to this dealership many times already, to have our RX service and all I can say is; Paul Mills is the best Service Rep that I've encountered so far. I've been attended by differen already, to have our RX service and all I can say is; Paul Mills is the best Service Rep that I've encountered so far. I've been attended by different Service Rep but they're all the same... same, in the sense that they're NOT doing their job with a personal touch... it's automatic for them... it's a JOB for them. Paul is different, as he attend to my needs as if it's HIS car, it's HIS concern, it's HIS problem... very personal and with a personal touch. I want Paul to my our Service Rep all the time, if possible. Look for Paul if you need your vehicle service in this dealership. More
by ggand4
Employees Worked With
Paul Mills
April 04, 2012
Generally speaking, my experiences with Longo have been positive. I don't think we got as good a discount on purchase price as we should have, because we were paying cash. But my biggest disappointment m positive. I don't think we got as good a discount on purchase price as we should have, because we were paying cash. But my biggest disappointment may lie with the Lexus company rather than Longo. The driver-side mirror points to the ground when I back up, in case there are any tricycles there, but when I start going forward again, it points up to the sky, giving me a good view of the clouds. So I have to pull over and re-adjust the mirror before starting forward again. I have had this problem "fixed" at Longo four times, but after a day or two, the mirror is back to its old tricks. Is this a design flaw in the car itself, or do the Longo mechanics not know how to fix it? More
by edT
Employees Worked With
Hadi Sobhani, Jim Palmer
March 27, 2012
We found Sergio Orozco friendly, knowledgeable and professional during our purchase of a used Lexus GX470. Sergio followed through on every detail of our purchase--he exceeded our expectations, includ professional during our purchase of a used Lexus GX470. Sergio followed through on every detail of our purchase--he exceeded our expectations, including setting up Bluetooth functions for our iPhones. Should the occasion arise to purchase another Lexus, we would seek his services. Thank you Sergio! Billy & Marilyn More
by billy.hughes
Employees Worked With
Sergio Orozco
March 07, 2012
I have been looking for a car for 2 years. Ed Perez was really great!! He was very informative and answered all minor questions me and my family had. My dad bought his Lexus from the same dealership 3 ye really great!! He was very informative and answered all minor questions me and my family had. My dad bought his Lexus from the same dealership 3 years ago and he wished he had Ed Perez also! LOVE MY CAR!!! More
by monapatel
Employees Worked With
4 mainly Ed Perez, Ed Perez
March 01, 2012
I purchased my Lexus IS250 from the dealership back in 2008 and I drive from Pasadena just to get my car serviced at Longo. I have had the privilege of working with Niva Salazar and it's truly because of 2008 and I drive from Pasadena just to get my car serviced at Longo. I have had the privilege of working with Niva Salazar and it's truly because of him that my loyalty remains with Longo. He is a professional in every sense of the word. His follow-up is exceptional, he always accommodates my busy schedule, and goes the extra mile to make sure all my questions and concerns have been addressed in a timely manner. He’s organized, personable, knowledgeable, and an overachiever – all the qualities necessary to retain loyalty with customers. He exceeds my expectations time and time again. It’s nice to know that, with as busy a schedule as I have, I can come in and never have to worry about unsatisfactory service. Niva is an asset to Longo and it is because of him that Longo has earned my loyalty. I also had the pleasure of speaking to manager Joe Castro, another individual that adds prestige to Longo’s excellence in customer service. He was very accommodating and made sure all my concerns were addressed by the time I left Longo. Yes, Lexus has a prestigious brand-name. However, in my humble opinion, it’s not the brand-name that has retained me as a loyal customer, but individuals like Niva Salazar and Joe Castro. More
by Virginia23
Employees Worked With
Niva Salazar
March 01, 2012
I purchased my first Lexus at Longo Lexus in 2006 and Niva Salazar was assigned as my service advisor. I have received the best service hands down by Niva. He has always went out of his way to find a res Niva Salazar was assigned as my service advisor. I have received the best service hands down by Niva. He has always went out of his way to find a resolution, been extremely charasmatic and professional. The superior service that Niva and Sergio Orozco in sales have provided has made me feel so confident and at ease that I purchased my second Lexus last year. I do not live close to Longo Lexus but I trust Niva Salazar with my vehicle and am so happy with the customer service that I will not go anywhere else as long as Niva and Sergio are there. More
by Ktalley
Employees Worked With
Niva Salazar
