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Longo Lexus

El Monte, CA

4.9
2,110 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,110 Reviews of Longo Lexus

November 21, 2024

Longo Lexus is the most efficient and reliable service place for my Lexus. They have amazing support and customer service: More

by lesliesuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Nov 22, 2024 -

Longo Lexus responded

Thank you so much for sharing your kind words on DealerRater! We truly appreciate you taking the time to highlight your experience with Longo Lexus. It’s fantastic to hear that you find us to be the most efficient and reliable service center for your Lexus. Happy Holidays

November 21, 2024

Raymond was our sales associate and was wonderful. Outstanding service. Honest and great communication. Would like to buy all my cars from him. We got our new Lexus NX hybrid from Longo. More

by caroline109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Zhao
Report | Print
Nov 21, 2024 -

Longo Lexus responded

Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that Raymond provided you with outstanding service, honesty, and great communication throughout the process. We're delighted that you love your new Lexus NX Hybrid, and we’re grateful for your kind words. We look forward to helping you with all your future car purchases. Thank you for choosing Longo!

November 20, 2024

Best experience with the service on my vehicle, They delivered with no hesitation. I’m very satisfied overall. More

by g.cervantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Nov 20, 2024 -

Longo Lexus responded

Thank you for your wonderful feedback! We're so glad to hear that you had the best experience with our service team and that we were able to deliver to your satisfaction. Your satisfaction is our top priority, and we're thrilled to know we met your expectations Team Longo Lexus

November 20, 2024

Was there for 1 year 10k miles service. The service advisor Man was great. Highly recommended. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Nov 20, 2024 -

Longo Lexus responded

Thank you for all the trust you have in our dealership (Longo Lexus) and team (Man W). Make it a great day and hurry back

November 19, 2024

David was great in making sure my service experience was a great one. He updated me on the status of my vehicle and also arrange a ride for me to and from the dealership. More

by Mikem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Nov 19, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that David made sure your service experience was a great one. It's wonderful that he kept you updated on the status of your vehicle and arranged a ride for you to and from the dealership Hurry back - Team Longo Lexus

November 17, 2024

Service Consultant,James Dahlstein, was excellent in making sure that my service to my vehicle was a great experience . He made sure to keep me updated about the status of my vehicle and helped me throu More

by natalie.alvarado323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones, James Dahlstein
Report | Print
Nov 18, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that James Dahlstein provided you with excellent service and kept you informed throughout the process. It's great to know he was there to help, especially in an emergency situation. We truly appreciate your recommendation, and we'll be sure to pass along your kind words to James - Longo Lexus

November 11, 2024

Thank you very much for helping me out. I really appreciate you for coming to get me at the end appointment More

by Uly.1776
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Report | Print
Nov 11, 2024 -

Longo Lexus responded

Thank you for your thoughtful feedback! We're so glad we could assist you and make your experience at Longo Lexus Service Center more convenient. It was our pleasure to come get you at the end of your appointment, and we truly appreciate your kind words.

November 08, 2024

Work that I was charged for during the 110,000 mike service was not done (2nd time). Instead of being proactive in solving the problem I was treated like I was the problem. This is the only dealership More

by Msescobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Man Wong
Report | Print
Nov 08, 2024 -

Longo Lexus responded

Please accept our sincerest apologies for any inconvenience you’ve faced. Our Service Managers attempted to reach you today, November 8, 2024, but unfortunately, were unable to connect. They have left their contact information, and we’d greatly appreciate the opportunity to discuss this matter with you and at your convenience. Team Longo

November 08, 2024

Their staffs are super friendly and helpful, nice waiting room with all hot and cold drinks if you choose to wait onsite. Smooth and quick pick up a loaner if you can’t wait there. More

by Amie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Nov 08, 2024 -

Longo Lexus responded

Thank you for sharing your experience with us! We’re so glad to hear that you found our staff friendly and helpful and that you enjoyed our waiting room amenities. We strive to make every visit as comfortable as possible, whether you choose to wait with us or take advantage of our loaner vehicle options. Your feedback is truly appreciated, and we’ll be sure to share your kind words with our team. Team Longo Lexus

November 08, 2024

Excellent customer service and very knowledgeable of the vehicles they maintain. They are able to answer all questions and try their best to have it done within time. More

by daddyekim3515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Nov 09, 2024 -

Longo Lexus responded

Thank you for being the most important part of our business and have a wonderful weekend - Team Longo Lexus

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