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Longo Lexus

El Monte, CA

4.9
2,376 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,376 Reviews of Longo Lexus

June 30, 2025

Everything went well. My car was washed and repaired as scheduled. Longo has been reliable on their works. More

by ChC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong, Veronica Rios
Jun 30, 2025 -

Longo Lexus responded

Thank you for your review. It is our honor to serve you, and we sincerely thank you for taking the time to share your feedback regarding your recent service visit. - Team Longo

June 29, 2025

Excellent staff. Clear and informative with needs, process and action Polite business like and efficient. Man Wong and Jim Palmer are the best. Hope they both get b More

by El jefe
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Man Wong
Jun 30, 2025 -

Longo Lexus responded

Thank you for taking the time to share your feedback. We’re pleased to hear that your experience with Man Wong and Jim Palmer was marked by professionalism, clarity, and efficiency. Your kind recognition of their efforts means a great deal to us. We truly value your support and look forward to serving you again in the future.

June 29, 2025

I visited this dealership to test drive a used GX460, which I decided to purchase. I was assisted by Eric Garcia and Fiona Li, who were very helpful, accommodating, and easy to work with throughout the e More

by M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Garcia, Fiona Li
Jun 30, 2025 -

Longo Lexus responded

We’re honored you chose Longo Lexus for your automotive needs! We're delighted to hear that Eric and Fiona provided you with excellent service. Congratulations on your purchase. Enjoy every mile ahead!

June 29, 2025

The service advisor was direct and to the point regarding my warranty coverage. I highly recommend this dealer. More

by Victorinster
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Cajucom, Kelly Yang
Jun 30, 2025 -

Longo Lexus responded

We truly appreciate your review on DealerRater. We're delighted to hear you had an excellent experience with our team member Kelly. Thank you for entrusting Longo with your auto care needs—we’re grateful for your support and look forward to serving you again -Team Longo Lexus

June 29, 2025

The service writer was very helpful , the service on my car was completed on time.The dealers facility was very clean. More

by Gmhaggard
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Jun 30, 2025 -

Longo Lexus responded

Thank you for your kind review! We're thrilled to hear you had a positive service experience and truly appreciate your support. We look forward to seeing you again soon - Longo Lexus

June 27, 2025

Longo Lexus’ customer service & staff are exceptional. They are responsive, listen to our concerns & provide solutions. They do give options for additional services but they are never pushy. I highly r More

by Mary B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong, Rene Reynoso
Jun 27, 2025 -

Longo Lexus responded

We appreciate you taking the time to share your feedback. It’s great to hear that our team has been responsive and attentive to your needs. We always aim to provide options without being pushy, so we're glad that approach has worked for you. Thanks for recommending Longo Lexus. We look forward to continuing to serve you in the future.

June 26, 2025

Lexus in for maintenance. Veronica was advisor who assured I knew how the assessment was going and shared recommendations. Met time frame, facility was well maintained as al More

by nbowers50093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Jun 26, 2025 -

Longo Lexus responded

Thank you for choosing Longo Lexus for your recent maintenance visit. We're pleased to hear that Veronica kept you informed throughout the process and provided helpful recommendations. We're also glad our facility met your expectations and that we delivered on the promised time frame. We appreciate your trust in us and look forward to serving you again soon!

June 26, 2025

Longo Lexus is my go to service dealer for my Lexus UX. They make the whole experience easy. My rep Man Wong is great at keeping me informed, from drop off to pickup and follow up. More

by norton.erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jun 26, 2025 -

Longo Lexus responded

We're thrilled to hear that Longo Lexus is your go-to service center and that your experience has been smooth and hassle-free. We appreciate your loyalty - Team Longo

June 25, 2025

Excellent customer service and my car was done on time very satisfied with the service More

by Sharmastan405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jun 25, 2025 -

Longo Lexus responded

Thank you for sharing your visit online and delighted knowing Man and the service team @ Longo Lexus took amazing care of you and your auto care needs. Hurry back!

June 23, 2025

James is my service advisor. He handles all. Mind free, didn’t need to ask for any concerns. He knows exactly all requirements for service the vehicle. More

by truonglloydRX350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Jun 24, 2025 -

Longo Lexus responded

Thank you for your fantastic feedback. We look forward in serving you again soon - Longo Lexus

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