
Longo Lexus
El Monte, CA
Filter Reviews by Keyword
By Type
2,120 Reviews of Longo Lexus
The overall sales process efficiency has improved dramatically making it much less of a hassle. What used to take at least half a day now takes leas than two hours. dramatically making it much less of a hassle. What used to take at least half a day now takes leas than two hours. More
Overall experience: Efficient and pleasant. Clean waiting areas. Staff is courteous and friendly. Maybe a little pricey, but the work is well done. Clean waiting areas. Staff is courteous and friendly. Maybe a little pricey, but the work is well done. More
Really went all the way to help us get the best deal. Sales representatives Tomson Diep and Dennis Lo are a fantastic team that made things run smoothly. Dennis’ knowledge and professionalism delivered Sales representatives Tomson Diep and Dennis Lo are a fantastic team that made things run smoothly. Dennis’ knowledge and professionalism delivered for us and Eric Tran in Finance helped really seal the deal. More
Excellent service experience from Longo Lexus. Service advisor Rudy did a very good job. As always he is friendly, knowledgeable, and easy to deal with. Thank you. Service advisor Rudy did a very good job. As always he is friendly, knowledgeable, and easy to deal with. Thank you. More
Buyer Beware. Interesting that there’s ann event surrounding this vehicle. They tried to sell me the wrong vehicle twice. They didn’t understand that there’s Interesting that there’s ann event surrounding this vehicle. They tried to sell me the wrong vehicle twice. They didn’t understand that there’s a difference between an overtrail and an overttrail plus?? About $15,000. They tried to sell me the cheaper version twice. Plus, they were trying to add on highly profitable options like ceramic coating for $4000. It was a brief interaction, but what happened to the Lexus experience? One of the worst interactions I’ve had with a Car dealership. The sales manager got involved and he was even worse. Just because you have a vehicle that’s in high demand doesn’t treat people poorly. I’m looking at all these positive reviews and I can’t believe it. More