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Longo Lexus

El Monte, CA

4.9
2,120 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,120 Reviews of Longo Lexus

April 14, 2024

The overall sales process efficiency has improved dramatically making it much less of a hassle. What used to take at least half a day now takes leas than two hours. More

by Pwcpart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony in finance, Raymond Zhao, Peter Kong
Apr 15, 2024 -

Longo Lexus responded

From all of us @ Longo Lexus - congratulations on your recent purchase and please enjoy what you drive

April 13, 2024

The company staff are friendly. The service has been done very well. The waiting room is clean and comfortable. More

by Jmlu2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Apr 15, 2024 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus and happy knowing Jim and the service team took amazing care of you - Hurry back

April 12, 2024

Overall experience: Efficient and pleasant. Clean waiting areas. Staff is courteous and friendly. Maybe a little pricey, but the work is well done. More

by Frankzzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Apr 12, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and please know Rudy, is always here to answer any questions you may have. Make it a great day - Team Longo

April 12, 2024

Beau Ly is one stellar service manager and always make sure I and my vehicle are always well taken care of. More

by NMerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Apr 12, 2024 -

Longo Lexus responded

Thank you for sharing our service visit online and we're humbled to serve you @ Longo Lexus

April 11, 2024

Exceptional service… service advisors are very professional. They take it to the next level. Thank you More

by Ryandre23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Apr 11, 2024 -

Longo Lexus responded

We never want you going anywhere else but Longo Lexus for your auto care needs - Thank you for all the trust you have in our team.

April 10, 2024

Fast efficient and professional. Services is great and the Longo advisor is very knowledgeable and professional. More

by Cindily707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Apr 10, 2024 -

Longo Lexus responded

We know you have many choices where to select to service your vehicle and we're happy you're coming to Longo Lexus for your auto care needs. Hurry back

April 10, 2024

David Truong is amazing. He made the buying process simple and fast. Recommend him to anyone More

by claudianhuchau
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Truong
Apr 10, 2024 -

Longo Lexus responded

Congratulations on your recent purchase from Longo Lexus

April 09, 2024

Really went all the way to help us get the best deal. Sales representatives Tomson Diep and Dennis Lo are a fantastic team that made things run smoothly. Dennis’ knowledge and professionalism delivered More

by LongoFan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep, Dennis Lo, Vivian Tan
Apr 09, 2024 -

Longo Lexus responded

Longo is LOVING your screen name "Longofan" WOW, that says it all - Thank you for all the trust you have in our company (Longo Lexus) and team (Dennis, Tomson, Eric). We're humbled to serve you

April 09, 2024

Excellent service experience from Longo Lexus. Service advisor Rudy did a very good job. As always he is friendly, knowledgeable, and easy to deal with. Thank you. More

by Felixjvillanueva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Apr 09, 2024 -

Longo Lexus responded

Thank you for coming into Longo Lexus for your servicing needs and delighted to read of the caring attention provided by Rudy and the team @ Longo.

April 08, 2024

Buyer Beware. Interesting that there’s ann event surrounding this vehicle. They tried to sell me the wrong vehicle twice. They didn’t understand that there’s More

by Gregskitchen4
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
I don’t see the employee listed that I talk to. It was over email.
Apr 08, 2024 -

Longo Lexus responded

We're so sorry to read of this matter and appreciate you allowing us, @ Longo Lexus the opportunity to respond. Please note we have not received any GX550's on the ground @ Longo Lexus, and we would not be able to switch a guest from an Overtrail+ to a standard Overtail model. Our ceramic coating services, @ Longo Lexus is far below (cost wise) than what's posted in your response. We know this matters important to you which makes it even more important to us @ Longo Lexus. Please feel free to contact our Guest Relations Dept and ask for Kary Loefler, she's always here to listen. She can be reached @ D: 626.580.6057 or E: kary.loefler@longotoyota.com. We look forward to hearing back from you.

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