Back

Longo Lexus

El Monte, CA

4.9
2,121 Reviews

3530 Peck Rd

El Monte, CA

91731

Directions

By Type

2,121 Reviews of Longo Lexus

April 08, 2024

Buyer Beware. Interesting that there’s ann event surrounding this vehicle. They tried to sell me the wrong vehicle twice. They didn’t understand that there’s More

by Gregskitchen4
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
I don’t see the employee listed that I talk to. It was over email.
Apr 08, 2024 -

Longo Lexus responded

We're so sorry to read of this matter and appreciate you allowing us, @ Longo Lexus the opportunity to respond. Please note we have not received any GX550's on the ground @ Longo Lexus, and we would not be able to switch a guest from an Overtrail+ to a standard Overtail model. Our ceramic coating services, @ Longo Lexus is far below (cost wise) than what's posted in your response. We know this matters important to you which makes it even more important to us @ Longo Lexus. Please feel free to contact our Guest Relations Dept and ask for Kary Loefler, she's always here to listen. She can be reached @ D: 626.580.6057 or E: kary.loefler@longotoyota.com. We look forward to hearing back from you.

April 08, 2024

Excellent and reliable service, with niche expertise for each Lexus model, including RX 350. On-time maintenance. Clean facilities. More

by Bright_Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Apr 08, 2024 -

Longo Lexus responded

We're humbled to serve you @ Longo Lexus and we look forward to serving you for many years to come.

April 08, 2024

Longo Lexus was a great dealership to work with. Tony Minarto and Cynthia made our car buying experience easy. More

by Barbann1970
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia and Rony, Tony Minarto
Apr 08, 2024 -

Longo Lexus responded

From all of us @ Longo Lexus - Congratultions and we're so honored to serve you

April 08, 2024

Eric The dealer was the least helpful and not the friendliest. He was not nice. More

by Yup
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Kim
Apr 08, 2024 -

Longo Lexus responded

At Longo Lexus, we train all our team members the importance of not only meeting our guests’ expectations but exceeding them and we’re sorry you didn’t get to witness this during your visit to our dealership. Because your experience is important to us, we would like to research this matter further. Unfortunately, with your screen name we’re unable to obtain any information. At your convenience, please feel free to contact our Guest Relations Dept and ask for Kary Loefler, she’s always here to listen. She can be reached @ D: 626.580.6057 or E: kary.loefler@longotoyota.com. We look forward to regaining your trust.

April 08, 2024

Francisco and the entire Logo Lexus Staff were very professional and were great to work with. More

by mariluadrianzen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Maragay
Apr 08, 2024 -

Longo Lexus responded

Congratulations on your recent purchase from Longo Lexus and we're humbled to serve you

April 06, 2024

Longo Lexus it’s just the best place to take my car to get serviced very professional always willing Give you advice on your vehicle and the parts department is one of the best More

by Frank ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Apr 08, 2024 -

Longo Lexus responded

Thank you Mr. Ortiz for sharing your viewpoint online and we never want you going anywhere else but Longo Lexus for your auto care needs.

April 06, 2024

Great service from the advisor and everyone else from the dealer. Didn't wash the car though. More

by vinhnguyen201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Apr 08, 2024 -

Longo Lexus responded

Thank you for visiting Longo Lexus Svc Dept and we're sorry knowing your vehicle was not washed at the time of delivery. We've sent this matter over to Jim to review and respond.

April 06, 2024

Great customer service and goes above and beyond to answer your questions regarding your vehicle. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Apr 08, 2024 -

Longo Lexus responded

What a great way to begin our week @ Longo Lexus - Thank you Maria for sharing your viewpoint online and we cannot wait to see you again @ Longo.

April 06, 2024

Kelly was awesome. He understood my situation and provided a solution that best assisted my issue. He is very knowledgeable and experienced. There are not too many s More

by xaho18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong, Kelly Yang
Apr 08, 2024 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for sharing your voice online and delighted to read of the caring attention both Kelly & Man provide you when visiting Longo Lexus Svc Dept. Hurry back

Apr 09, 2024 -

xaho18 responded

Both Service Advisors, Kelly and Man should receive recognition for their excellent customer services and satisfaction. I am happy with both of them and look forward to my next vehicle service.

April 02, 2024

Their service was good. The staffs were great and helpful. Will definitely go back again. More

by Anson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Apr 02, 2024 -

Longo Lexus responded

Thank you for your recent visit and entrusting the team @ Longo Lexus with your auto care needs. We're honored to serve you - Team Longo

...
45
...