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Longo Lexus

El Monte, CA

4.9
2,054 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,054 Reviews of Longo Lexus

May 26, 2023

Based upon past experience with this mega-dealership, I expected pressure tactics, hidden agendas, games galore. I got straight answers, honest information, respect and a decent deal. Pleasant experience. More

by djkspop
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan the delivery person. Fine, respectful ambassador for this dealership , George King, Ray Huang
May 26, 2023 -

Longo Lexus responded

Thank you for stopping by Longo Lexus Sls Dept and delighted to team was able to take wonderful care of you during your visit.

May 25, 2023

Attentive, good customer service. Efficient thorough. Discussed options available, knowledgeable of product. Provided water without having to ask. More

by rpulleysasser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
May 25, 2023 -

Longo Lexus responded

Congratulations on your recent purchase from Longo Lexus and we're honored to serve you

May 24, 2023

I feel good when i take my vehicle to longo lexus. I feel my time and money is being well spent. Elsewhere i feel cheated and lied to. More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
May 24, 2023 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus Svc Dept.

May 24, 2023

They are efficient and thorough. It is a well managed facility that is clean and easy to navigate. The staff is wonderful. More

by bruce_alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
May 24, 2023 -

Longo Lexus responded

Thank you for being the most important part of our business - Team Longo

May 23, 2023

Kelly and his partner Edgar are my go to for assistance with my vehicle. I have trusted them with my car services for years. More

by Riza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang, Edgar Anzaldo
May 23, 2023 -

Longo Lexus responded

Thank you for sharing your visit @ Longo Lexus Svc Dept on DealerRater - We appreicate your feedback

May 23, 2023

Replaced the mirror on the passenger side. Frank Lorusso was very professional and proceeded the service within 1 hour. More

by Thuanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
May 24, 2023 -

Longo Lexus responded

Thank you for your rating & review - Hurry back - Team Longo

May 23, 2023

I’ve been a customer for 21 years and have consistently received excellent customer service. I will definitely buy my next car there. While I have had various service writers I always request Man Wong. More

by syamasaki1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong, Gerardo Ayala
May 24, 2023 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for this amazing review and we're so humbled to read of all the years you've been coming to our dealership @ Longo Lexus. Here's to another 25+ years together

May 29, 2023 -

syamasaki1 responded

Definitely will continue to purchase a Lexus and get my car serviced at Longo

May 22, 2023

Cynthia Ibanez was our sales person. She was very patient, answered our questions and as helpful as we needed her to be. She also introduced us to two of her colleagues who were also v More

by mrsf4
Recommend Dealer
Yes
Employees Worked With
Cynthia Ibanez, Raul with tech support, and Anthony in finance
May 22, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus - We're honored to serve you and please enjoy what you drive

May 24, 2023 -

mrsf4 responded

A good experience.

May 22, 2023

Always a pleasure dealing with Longo Lexus, very professional and they treat their customers well More

by petececiwhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
May 22, 2023 -

Longo Lexus responded

Enjoy what you drive and thank you for coming to Longo Lexus

May 21, 2023

Dixon Pai was wonderful to work with to get my car! !! A true professional! Excellent customer service! More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dixon Pai
May 21, 2023 -

Happy Customer responded

Living my Lexus!

May 22, 2023 -

Longo Lexus responded

Enjoy what you drive and welcome to the Longo Lexus family

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