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Longo Lexus

El Monte, CA

4.9
2,143 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,143 Reviews of Longo Lexus

June 02, 2023

efficient, helpful. Clean waiting area. Rudy listened to my concern and got my cat ready in time for me to pick up my girls. More

by jong.elaine
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong, Rodolfo Ayala Jr.
Report | Print
Jun 02, 2023 -

Longo Lexus responded

Thank you for your rating & review - Team Longo Lexus

June 02, 2023

Great response time and great customer service. I have been using longo for the past 35 yrs. More

by Danar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Jun 02, 2023 -

Longo Lexus responded

That's wonderful and here's to another 35+ year with Longo Lexus

May 31, 2023

Longo Lexus is my favorite dealership. The employees are always courteous, helpful and professional when I take car in for service. More

by larry.poston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
May 31, 2023 -

Longo Lexus responded

Thank you for being the most important part of our business - Team Longo

May 31, 2023

Very nice service area. I was greeted and taken care of immediately. Great service. Will definitely come back More

by anhdoan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
May 31, 2023 -

Longo Lexus responded

Thank you for your posting on DealerRater and happy knowing Jim Palmer and the Svc team @ Longo Lexus took wonderful care of you as you deserve only the best.

May 29, 2023

Staff and service manager are very helpful in taking care of my car. Will recommend to everyone! More

by larryvaleriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
May 30, 2023 -

Longo Lexus responded

Thank you for visiting Longo Lexus's Svc Dept and delighted knowing Francis took wonderful care of you

May 29, 2023

The dealership was very clean . All the employees were helpful, friendly and nice. I would purchase another vehicle from this dealership in the future. More

by Gmez66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza
Report | Print
May 30, 2023 -

Longo Lexus responded

Enjoy what you drive -Team Longo

May 28, 2023

Steven Johiro was amazing and very helpful. We will definitely recommend him to our friends. More

by david
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Johiro
Report | Print
May 30, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus - Thank you for the rating and review

May 26, 2023

Very accommodating and professional. The work was done well within the time. I was very pleased with the service. More

by hhanjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
May 26, 2023 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus and please have a safe holiday weekend

May 26, 2023

Honest thorough very detailed. Left my car with them cuz I suspected a leak in my tire but they checked and made sure there was none. More

by Willee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
May 26, 2023 -

Longo Lexus responded

Thank you for trusting our company (Longo Lexus) and team (Robin H)

May 26, 2023

Based upon past experience with this mega-dealership, I expected pressure tactics, hidden agendas, games galore. I got straight answers, honest information, respect and a decent deal. Pleasant experience. More

by djkspop
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan the delivery person. Fine, respectful ambassador for this dealership , George King, Ray Huang
Report | Print
May 26, 2023 -

Longo Lexus responded

Thank you for stopping by Longo Lexus Sls Dept and delighted to team was able to take wonderful care of you during your visit.

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