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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
451 Reviews

451 Reviews of Longo Toyota of Prosper - Service Center

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August 29, 2022

Very professional and courteous staff. Timely attention to detail. Took the time to walk me through all the items covered More

by dchatter11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Longo Toyota of Prosper responded

Visiting Longo Toyota of Prosper are always here to answer any questions you may have with your vehicle and delighted knowing Doug Ranzer took wonderful care of you during your visit. Make it a great day!

August 24, 2022

Weston was very professional. My vehicle was serviced thoroughly and all needs were met. Problematic tire pressure issue was diagnosed and solved. Thank You. More

by 1980Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Longo Toyota of Prosper responded

We enjoyed reading your screen name 1980Toyota and even more delighted knowing how well Weston took care of your vehicle needs. Have a wonderful rest of the week and hurry back - Team Longo

August 22, 2022

Provided excellent customer service each time I have brought my 2022 Toyota Tacoma for service. Will continue to use their service department for all my needs. More

by Bufford.wsb01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Maiden
Aug 22, 2022 -

Longo Toyota of Prosper responded

Thank you for the 5-star DealerRater posting and delighted to know we've earned your business. Enjoy that beautiful Tacoma - Team Longo

August 20, 2022

Dealership was very professional and Courteous. The work was done in a very timely manner. More

by hwaynestevens10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Uribe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Longo Toyota of Prosper responded

Thank you for the shout out and delighted to read of the caring attention the team provided @ Longo Toyota of Prosper

August 10, 2022

Dough was great! Keep up the good work! They even washed my car 🙂 Thank you. More

by NETNETPANDA102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Longo Toyota of Prosper responded

Thank you for entrusting the team @ Longo to handle your servicing needs.

August 05, 2022

My experience was good from the employees to the service I would recommend to my friends More

by Marvanderson1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Longo Toyota of Prosper responded

What a great way to start our week @ Longo Toyota of Prosper - Thank you for the kind posting and entrusting the team. Make it a great day and hurry back

August 03, 2022

I always go here to get my oil change done. Very friendly people, and they always have a coupon on their website for services. They are quick too with my car. More

by Bridgetudor2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Longo Toyota of Prosper responded

Thanks for the shout out on DealerRater and make sure you hurry back - Team Longo

August 02, 2022

Got me in and out in under an hour (and I did not have an appointment). More

by Terry.mcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Sanchez
Aug 02, 2022 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater - Team Longo

August 01, 2022

Westin Wallace in service does an amazing job. He is professional, courteous and knowledgeable. Keep it up. More

by MikeE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Longo Toyota of Prosper responded

Thanks Mike for the shout out on DealerRater & hurry back - Team Longo

July 26, 2022

Did not check brakes as requested at 100m checkup . Now they are grinding ) weeks later since the pads are gone. Not good. More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pick one
Jul 27, 2022 -

Longo Toyota of Prosper responded

We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Director, Daniel Sanchez at 972.346.5858. We look forward to hearing back from you

Jul 28, 2022 -

DW responded

Car was dropped off for repair this morning.

Jul 29, 2022 -

Longo Toyota of Prosper responded

Thank you for the update

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