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Longo Toyota of Prosper

Prosper, TX

Overview
Employees
Reviews
4.9
1,789 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 510 service reviews

October 03, 2026

Best service experience ever. There were plenty of comfortable places to wait while my vehicle was being serviced. The staff was excellent at keeping me informed of the progress, More

by KM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

Longo Toyota of Prosper responded

Thank you for the fantastic review and for trusting us with your vehicle. We’re thrilled to hear our team kept you informed, made your wait comfortable, and got your car back to you sooner than expected. We know your time is valuable, so we work hard to keep everything moving and make your service visit as easy as possible. We’re honored to hear you had your best service experience ever! Longo Toyota of Prosper Service team.

September 29, 2026

We have brought our Toyotas to Longo for years because of the great service we get. Kenneth James has been our service rep through the years and between him and the folks working on our vehicles, we don't h More

by pryorjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2026 -

Longo Toyota of Prosper responded

We never want you going anywhere else but Longo Toyota of Prosper for your auto care needs. We're humbled to serve you!

September 20, 2026

The service department always completes everything in a timely manner. One of the waiting areas has windows to view vehicles being worked on in the shop. Really impressive.!! More

by mattc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2026 -

Longo Toyota of Prosper responded

We love hearing that! Thanks for the great review. We’re glad our service team keeps things moving and gets you back on the road without the long wait. And those shop-view windows are definitely a favorite — who doesn’t enjoy a little behind-the-scenes look at their vehicle while it’s getting taken care of? Thanks for noticing the details and for trusting us with your service! Longo Toyota of Prosper Service team.

September 03, 2026

Total Transparency when it comes to service work being done on your premium Toyota vehicle. More

by Timothy McBride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2026 -

Longo Toyota of Prosper responded

We believe that every guest should feel informed and confident about the work being performed on their Toyota. Clear communication, honest recommendations, and keeping you updated every step of the way are all important parts of the service experience we strive to deliver. Make it a great day Timothy and hurry back - Longo Toyota of Prosper

August 27, 2026

This dealership is punctual. ..employees are friendly, upfront, and professional. Prices are reasonable and stated estimated ahead of service. More

by ZONIE-IN-TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2026 -

Longo Toyota of Prosper responded

Thanks so much for the awesome shoutout! We’re all about keeping things punctual, friendly, and upfront, no surprises, just honest service and fair pricing. We truly appreciate you trusting our team with your vehicle! Longo Toyota of Prosper Service team.

August 21, 2026

Weston Wallace is a great customer service rep. Very knowledgeable and friendly! Very caring guy More

by Rick.lowe45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2026 -

Longo Toyota of Prosper responded

Thanks for the kind words! We’re so glad Weston made your experience such a great one. It sounds like you two made a pretty great team! We truly appreciate you choosing us and taking the time to share your experience. Guests like you are what make what we do so much fun! Longo Toyota of Prosper Service team.

August 06, 2026

I worked only with the service department but they are really wonderful. My car was having the normal oil change and fluids checks. In the process they found a few other issues. I’m not surprised (my car More

by juleslogic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2026 -

Longo Toyota of Prosper responded

Thank you so much for taking the time to share your experience with us. We're truly grateful for your kind words and your continued trust, especially with your 2010 4Runner! It's wonderful to hear that our Service team was able to keep you informed, be transparent about the additional repairs, and help you find the best path forward. Providing honest guidance and treating every guest with care is what we strive for every day. Make it a great day and call us if you need us @ Longo Toyota of Prosper Service Center

July 24, 2026

Great service from Doug Ranzer! Been going here since 2019!! Wouldn’t go anywhere else. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 24, 2026 -

Longo Toyota of Prosper responded

Thank you for being the most important part of our business and delighted knowing Doug takes wonderful care of you and your auto care needs. Have a great weekend - Team Longo Toyota of Prosper Service.

July 11, 2026

Best car dealership in North Texas! Ive reccomended it to all my friends and family. Thank You More

by rocio.73.gasca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2026 -

Longo Toyota of Prosper responded

Thank you so much for your amazing review! We're honored to be considered the best dealership in North Texas. Your recommendation to your friends and family is the highest compliment we could receive, and we truly appreciate your trust and support. Longo Toyota of Prosper

June 03, 2026

Never have I worked with a dealership with this amount of professionalism and customer centered experience. My service advisor is Weston Wallace and I trust his recommendations for work needed on my 2015 Toy More

by FriscoMortgage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alver Dunbar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Longo Toyota of Prosper responded

Thank you for your wonderful feedback! We are truly honored to hear that your experience with our dealership has been marked by such professionalism and customer-focused service. We're especially pleased to hear about the trust and confidence you've built with Weston. Providing honest recommendations and ensuring our guests feel informed and comfortable with every service decision is a top priority, Team Longo

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