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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
419 Reviews

419 Reviews of Longo Toyota of Prosper - Service Center

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January 31, 2024

Weston does a great job. He is always so helpful and informative. I would recommend seeing him. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Longo Toyota of Prosper responded

Thank you Charles for visiting Longo Toyota of Prosper's service center and delighted knowing Weston and the team took amazing care of you during your visit.

January 27, 2024

All around, service was great! Transportation home was even provided while my vehicle was being worked on! More

by shabazzamani23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Longo Toyota of Prosper responded

Thank you for sharing your visit online and please hurry back - Team Longo

January 25, 2024

Always very friendly and helpful. I have always had the work done professionally and in reasonable time frame. More

by Ebird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Longo Toyota of Prosper responded

Thank you for all the trust you have in our company (Longo Toyota of Prosper) and team (Doug). Make it a great day and please hurry back

January 23, 2024

Professional and friendly. Service appointment was on time, well communicated and completed by meeting all of my expectations. More

by Dan S
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wilmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Maiden, Cecilia Kaldawi
Jan 23, 2024 -

Longo Toyota of Prosper responded

Thank you for your rating and review on DealerRater and make sure you hurry back - Team Longo

January 21, 2024

Had concern. Inspected addressed corrected and communicated clearly as to why. Friendly and professional staff. Kudos to management obviously great hiring and tra More

by halljudithp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo Toyota of Prosper. Have a great day, call us if you need anything we're always here to take care of you and your auto needs - Team Longo

January 20, 2024

Skylar was excellent, happy with the vehicle servicing, l would definitely recommend longo for servicing . More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Offutt
Jan 22, 2024 -

Longo Toyota of Prosper responded

Thank you for sharing your viewpoint on DealerRater and we're honored to serve you - Team Longo

January 19, 2024

Service advisors are great there, though technicians could occasionally forget to do things like resetting car’s internal maintenance record or remove used paper cover for a floor mat or else. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Offutt
Jan 19, 2024 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're honored you've selected us to handle your auto care needs. Hurry back Team Longo

January 19, 2024

Every experience at Logo of Prosper has been positive in purchasing a new and a used vehicle, service department and the leadership team. Jeff Hall in sales has sold us a new Highlander and a used pick up More

by Lrobic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harvey Portwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Longo Toyota of Prosper responded

Thank you Mr. Robicheaux for sharing your visit online and boy did you mention a few of our rock-stars @ Longo Toyota of Prosper. We're so humbled to serve you and your auto care needs. We never want you going anywhere else but Longo. Have a great weekend and hurry back - We're here when you need us!

January 17, 2024

I will never return to this Dealership! I would not even let the service manager Billy Stewart change the oil in my lawnmower. The way he runs his service department is completely unaccepta More

by Stephenldodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Longo Toyota of Prosper responded

We're sorry to read of your ill feelings about your recent service visit and pertaining to one of our team members. Our Service Director, David Araujo, tried reaching you, but was unsuccessful. At your convenience, please feel free to contact David @ D: 972.346.5861 or E: david.araujo@prospertoyota.com. We look forward to hearing back from you

January 08, 2024

Doug is so amazing as usual. ..goes above and beyond with customer service. Professional Sincere Friendly More

by Yvette Orea-Kohavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota of Prosper responded

We're honored to serve you and THANK YOU for all the trust you have with our company (Longo Toyota of Prosper) and team (Doug). We never want you going anywhere else but Longo

Jan 08, 2024 -

Yvette Orea-Kohavi responded

Keep up the Great Customer Service Doug at Longo Toyota of Prosper and staff! Blessings, Yvette

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