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Longo Toyota - Service Center

El Monte, CA

4.7
1,232 Reviews

1,232 Reviews of Longo Toyota - Service Center

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October 21, 2021

The service was great! Very professional and fast. The service department was great, fast, and efficient. Thank you to JJ Chacara who took great care of us. Definitely will be coming back! More

by ahern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota and happy to know you will be returning back for service. Enjoy your weekend - Team Longo

October 18, 2021

Longo is the best! The employees are all friendly, courteous and very helpful. We are always pleased with the servicing of our car. We have serviced our cars there since 1999. We highly recommend Long More

by Karen G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Koyama
Oct 19, 2021 -

Longo Toyota responded

Thank you Karen for sharing this moment with Longo Toyota and DealerRater. We know you have many choices when selecting a servicing facility, we're honored you've chosen Longo. Thank you for entrusting Longo for so many years and the smile you gave us. Have a wonderful day - Team Longo

October 14, 2021

Very professional and helpful service team! They made sure to take care of all my vehicle's needs and the process was painlessly smooth! More

by Curtis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 15, 2021 -

Longo Toyota responded

Thank you Curtis for the shout out on DealerRater and delighted the team @ Longo Toyota (Daniel) took wonderful care of your during your visit. Have a great weekend and hurry back - Team Longo

October 13, 2021

4 hour wait to do a 10 K maintenance check up is not acceptable. Someone called off in the cashier office is no excuse. This business should have a back up plan so it doesn’t impact customers in a negat More

by Patimas1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we would like to extend our sincere apology for the wait you endured during your service visit. Because your voice and experience is important to us, your Service Consultant, Alex Leyva would like to discuss this matter directly with you. Due to the anonymity of DealerRater, we have no way of researching this matter further and or contacting you ourselves. At your convenience, please feel free to contact Alex at: D (626) 567-0512 E: Alex.Leyva@LongoToyota.com We look forward to hearing back from you

October 11, 2021

Service advisor Eric Chung communicated everything very well. Great service definitely recommend servicing your car at Longo More

by juanherrerajr13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Longo Toyota responded

We appreciate your efforts in recognizing one of our team members, Eric. From all of us @ Longo Toyota, we're honored to serve you.

October 10, 2021

Overall. So far so good, good service and polite , take good care of customer. Only thing is wait in line so long even though made an appointment and being there before appointment time. More

by Praneet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Muneton
Oct 11, 2021 -

Longo Toyota responded

We appreciate your sharing your viewpoint on DealerRater both in celebration (Biagio, Alfredo) and learning more about our opportunities (time). Our Svc Mgmt team is working diligently to reduce wait times. Have a wonderful week and hurry back - Team Longo

October 09, 2021

Excellent customer service. He is a good listener. And quite an asset to Longo Toyota. He is extremely polite and very customer friendly! More

by Raymondandralph
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel,Robles
Oct 11, 2021 -

Longo Toyota responded

Delighted to read of the caring attention provided by Daniel and the team @ Longo Toyota. Have a wonderful rest of the week and hurry back -

October 09, 2021

Always great service. Very attentive, cordial and respectful. Noli is a great asset at Toyota. More

by Eladio Giron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Have a great week and please hurry back

October 09, 2021

Honest, reliable, reliable and knowledgeable service advisor. I am a valued client since the early 2010. More

by Gerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Longo Toyota responded

We're honored to serve you - Team Longo

October 09, 2021

Consistently good service and and we’re very happy with the concierge service. Always very punctual and efficient service. More

by Jedi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Torres
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