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Longo Toyota - Service Center

3.9

84 Lifetime Service Reviews

3534 Peck Rd, El Monte, California 91731

84 Reviews of Longo Toyota - Service Center

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May 16, 2020

"I took my Lexus for oil change. It took more than 2 hours..."

- Focus2best

I took my Lexus for oil change. It took more than 2 hours to see a service consultant, after I inquired in the front desk.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Jenifer Lew
May 19, 2020 -

Longo Toyota responded

Good Evening - My name is Kary Loefler, Guest Relations Director for the campus. I wanted to take this opportunity to apologize for any inconvenience your visit may have caused. If you would like to discuss this matter further, I can be reached at D: 626.580.6057 E: kary.loefler@longotoyota.com Sincerely, Kary

May 05, 2020

"As always Mandi Davis does a great job in checking my car..."

- Carlos Jr.

As always Mandi Davis does a great job in checking my car in and keeping me updated on the status of my car while it was getting detailed by Israel who is one of the best car Detailers I have ever known. Glad to see that during these times the entire staff at Longo was taking every precaution to make everyone feel safe and comfortable.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Israel in Detail Dept.
May 05, 2020 -

Longo Toyota responded

Thank you so much for this amazing post on DealerRater. From all of us at Longo Toyota we appreciate your efforts in recognizing a few of our team members, Mandi / Israel. I cannot wait to share this review with them both, I know it's going to make their day, it certainly has made mine. Thank you again, for being the most important part of our business. Kary Loefler Guest Relations Director Longo Toyota

December 18, 2019

"Besides Mandi Davis, I would also like to mention Israel..."

- Carlos Jr.

Besides Mandi Davis, I would also like to mention Israel & Jilverto in Detail dept. And Nadia & Josh at Enterprise rent a car for doing a great job.

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Recommend Dealer
Yes
Employees Worked With
Dec 19, 2019 -

Longo Toyota responded

Thank you Carlos for all the kind words you've mentioned in your review about Mandi, Jilverto and Israel. From all of us at Longo Toyota we wish you the happiest of Holidays and hurry back! Team Longo

November 28, 2019

"Thank you Albert Lopez for your great customer service...."

- Chan. Vimean

Thank you Albert Lopez for your great customer service. Went above and beyond and exceeded my repairs. I will be returning to Longo for all future service needs.

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Recommend Dealer
Yes
Employees Worked With
Nov 29, 2019 -

Longo Toyota responded

Thank you for sharing your visit to Longo Toyota on DealerRater. I will make sure that Albert receives a copy of this review - he will be happy to know that you enjoyed your visit. Happy Holidays - Team Longo

August 13, 2019

"Another great experience at the service center"

- Carlos Jr.

Had to go to Longo to have a 4 wheel alignment done due to all the potholes in the roads, it was also time for a detail. Mandi Davis is a true professional and always keeps me updated, would also like to thank the Detail team of Israel & Jilverto who always do a great job on my Camry.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Detailers Israel and Jilverto
Aug 13, 2019 -

Longo Toyota responded

WOW - This review is amazing THANK YOU! Hi my name is Kary Loefler, Guest Relations Director for Longo Toyota. We really appreciate your efforts in recognizing a few of our team members, Mand, Israel and Jilverto. I cannot wait to share this review with them, I know it's going to make their day, it certainly has made mine. Can't wait to see you back on our Service Drive. Kary Loefler Guest Relations Director Longo Toyota D: 626.580.6057

April 09, 2019

""Review of Mandi Davis, service consultant for Longo Toyota""

- L.P.T.

Well, what more can be said about Ms. Mandi Davis's stellar performance as a service consultant for Longo Toyota? Probably lots. She'll surprise you. This is the third time I've worked with Mandi, and all have been pleasant experiences. At no time did I feel that my (many!) questions went unanswered or my (many more!) concerns unaddressed. Mandi is very reassuring. She makes the customer feel heard, valued, and welcomed. Of course, she's also competent, focused, and goal-oriented. You can trust that your car is in good hands from beginning to end! I consider Mandi Davis to be an exceptional service advisor at Longo: she makes sure the customer is comfortable by having treats and a space heater (no kidding!) available at her desk. She exhibits the perfect blend of an attentive hostess TO YOU and a careful guardian of YOUR CAR. Mandi can view the whole picture without forgetting any details: she will list (and clearly explain) your repair options according to their priority in safety. She’ll try her hardest to work along w/ you, always keeping your budget and time in mind. There are also other "little things" that Mandi does to go the extra mile for you and your car at Longo. I won't list here what I have seen; you'll have to go check things out for yourself. In any case, I heartfully recommend Mandi Davis as one of the best go-to service consultants for all your car's needs. Ms. Davis remains an asset -- that rare gem of an advisor -- to Longo Toyota. I hope that they will continue to "polish" her as deserved... Would definitely work w/ Mandi again, L.P.T. (Longo Toyota patron for over a decade)

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Recommend Dealer
Yes
Employees Worked With
Apr 10, 2019 -

Longo Toyota responded

What a great way to begin our day - WOW - thank you so much for sharing your experience on DealerRater. I couldn't agree with you more about Mandi, she's certainly one of many team members that really wants to go that extra mile for our guests. Make it a great day and THANK YOU so much for being the most important part of our business. Kary Loefler Guest Relations Director Longo Toyota D: 626.580.6057

January 28, 2019

"Always late and I feel leak of honesty "

- MagedEissa

Everything time I come here I have to wait at least 7 hrs or my car have to spend night or two. No difference between you have appointment or walk-in both the same. I came here because I told them many time before I have oil leaking and because here nobody listens to you always say your car is good just want to change very expensive stuff. One time he told me you the to change the filters of the car and I say No, not today because I already will pay a lot, when I went to pay I found they put the filters prices and asked me to pay them. I said no I won't change them today, and the cashier called and said oh sorry they don't change them but in same time they did not take them off the paperwork, seriously. Today I really have oil leaking and I came here with appointment 1:30 am he told me maybe you have to leave your care for tomorrow, any way not before 3 pm to give you any answer. From 10:30am to 3 pm to just know what is oil leak or not.

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Recommend Dealer
No
Employees Worked With
Other Employees : Monte Cervantes
Jan 29, 2019 -

Longo Toyota responded

My name is Kary Loefler, Guest Relations Director for Longo Toyota. First, I would like to apologize for your disappointing experience with our dealership. We pride ourselves on offering a level of personal service that is among the best in the world and it greatly concerns all of us when we fail to live up to the expectations of our guests. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. I welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact me directly at (626) 580-6057 or kary.loefler@longotoyota.com. We value your business and look forward to hearing back from you. Kary Loefler Guest Relations Director

January 12, 2019

"Another good experience at the service department"

- Carlos Jr.

Went back to the service department for my complimentary service and was met by Nestor Gonzalez who told me that Mandi Davis would be in a little later. He wrote up the paperwork and I found him to be knowledgeable and friendly, while I was there I had the pleasure of meeting guest relations director Kary Loefler and told her that I really appreciate her responding to my previous reviews. Later on I was able to see Mandi Davis who like last time did a good job on reviewing the service done on my car, Thanks again to everyone.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kary Loefler guest relations director
Jan 12, 2019 -

Longo Toyota responded

Hi Carlos Jr, Its Longo wanting to thank you again for your support! We really appreciate your business! We hope you visit Guest Relations again on your next visit. Cant wait to share you comments with the Team. Keep spreading the word about Longo Toyota. Jessica Galvan Guest Relations Supervisor

January 11, 2019

"Nightmare"

- eacnwood

1/11/2019 - Had a 7am appointment, checked in at 6:45am to change and balance 4 tires- no alignment. I’m now sitting here about to cross over into a 5th hour of waiting on a maximum 2 hour job (I’ve done this on my own at home in 45 minutes) Only explanation I’ve gotten is “the tires weren’t balancing properly”, but obviously they don’t realize that for 2 1/2 hours I stood outside the repair bay and nobody has even approached my car. Needless to say, not a service experience I will be revisiting.

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Recommend Dealer
No
Employees Worked With
December 19, 2018

"Great first time experience at the service center"

- Carlos Jr.

This was the first time that I have used the service center(for Detailing) since I bought my Camry from Gracie 5 months ago. I was met by Mandi Davis who was friendly and very professional at her job and I enjoyed talking to her about how happy I was with my new 2018 Camry. She also does an excellent job of giving updates on the progress of you car, I look forward on giving her another good review when I go back next month for my first 6 month maintance check up. Also Graciela and Estefani from Enterprise rent a car were very nice in getting me set up and droping off the loaner car.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Graciela and Estefani of Enterprise rent a car
Dec 19, 2018 -

Longo Toyota responded

Good Morning and Happy Holidays from all of us at Longo Toyota. Delighted to read of the ongoing care you receive when visiting our campus. I can't wait to share this review with Mandi, I know it's going to make her day, it certainly has made mine. Thank you for being the most important part of our business. Kary Loefler Guest Relations Director

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