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Longo Toyota - Service Center

El Monte, CA

4.7
920 Reviews
Call Service Center (855) 415-6485

920 Reviews of Longo Toyota - Service Center

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April 26, 2024

I arrived on time for my appointment, however, service was not provided on time. For an oil change, it took more than 3 hours More

by mustang
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Chu
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Apr 26, 2024 -

Longo Toyota responded

Please accept our sincere apology for the long wait you endured during your recent visit to our dealership and cannot thank you enough, for being pro-active in setting your appointment in advance for service. Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices. Thank you for sharing your viewpoint

Helpful
April 26, 2024

Clean, accurate as it should be if talking about the real Toyota Dealership and overall. More

by Demitry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 26, 2024

Very good I really liked the-service and working with Alex , he was very professional and quick. More

by Arin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 25, 2024

Have been dealing with Longo Toyota for years and will keep coming back awesome experience. More

by Robert.reynaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
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Apr 25, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs. Make it a great day Mr. Reynaga and THANK YOU for the trust you have in our team.

Helpful
April 24, 2024

Francis is excellent in her service. She is very attentive and friendly. You don’t get that all the time from a busy dealership like this Longo Toyota. We would definitely book our futur More

by Emma S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Longo Toyota responded

Thank you Emma for sharing your voice online about your most recent service visit @ Longo Toyota | Frances. We're humbled to serve you

Helpful
April 21, 2024

Good and very good place. Professional and nice communication from the service department all the best until now More

by Windz1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Nono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian,bernal
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Apr 22, 2024 -

Longo Toyota responded

We're happy you stopped by Longo Toyota and delighted knowing the team took wonderful care of you during your visit. Hurry back

Helpful
April 19, 2024

Staffs are very friendly and courtesy, Especially Max Hernandez his customers service is excellent. He is very helpful, knowledgeable and professional. After my car service is done he attempted to call m More

by Dealer review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Longo Toyota responded

Thank you for your review regarding your recent visit to Longo Toyota Service. We're delighted to read of the excellent service provided by Max. Have a great weekend and hurry back - Team Longo

Helpful
April 17, 2024

My service advisor Eric Chung was amazing when I took my car for an oil change. He was knowledgeable and super nice. by Brian Hwang More

by Brian Hwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Longo Toyota responded

Thanks Brian for the shout out on DealerRater and happy the team @ Longo Toyota took wonderful care of you during service. Hurry back

Helpful
April 16, 2024

Want to thank Jesus aka JJ for awesome customer service and always looking out for the best way help . Thank you to Danny Guerrero for his great customer service : More

by Whiz2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Longo Toyota responded

Thank you for the shout out on DealerRater. Jesus | Danny and team are honored to serve you.

Helpful
April 16, 2024

Everything about my visit to Longo Toyota went well. I owe a lot to Mandi Davis who oversaw my appointment. She explained everything clearly and followed up in a timely way. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Longo Toyota responded

THANK YOU * for taking the time to provide your feedback on DealerRater. Mandi and team are here for you - Longo Toyota

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