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Longo Toyota - Service Center

El Monte, CA

4.5
433 Reviews

433 Reviews of Longo Toyota - Service Center

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May 25, 2022

Service support at Longo Toyota has no peer. Quality of work performed is superb, staff is courteous, knowledgeable, and friendly. Communication throughout the service process is exceptional. More

by Scott in Diamond Bar
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 25, 2022 -

Longo Toyota responded

Hi Scott from Diamond Bar - it's Longo Toyota wanting to say "THANK YOU" for entrusting our team to handle your auto care needs. We're so honored to serve you - Team Longo

May 24, 2022

Noli Evangelista in service department provided excellent service for my car. he deserves excellent rating More

by chilagan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 24, 2022 -

Longo Toyota responded

We couldn't agree with you more about Noli, he's certainly one of the many reasons why Longo is Longo (BUT) Longo would not be Longo if we didn't have guests such as you. Make it a great day and hurry back - Team Longo

May 23, 2022

I truly appreciated the attention and time frame that our attendant, Johan gave us. Although I went at the time frame for the special on the weekdays that you offered. I was not given that special because it More

by Gumfuentes1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
May 23, 2022 -

Longo Toyota responded

Thank you for the smile and entrusting the team @ Longo Toyota with your auto care needs. Make it a great day and hurry back

May 22, 2022

Love going to Long Toyota. Everyone is friendly and always go above and beyond to help you out. More

by Adee
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 23, 2022 -

Longo Toyota responded

We're so honored to have you as our guest and we never want you going anywhere else but Longo Toyota

May 21, 2022

Albert Lopez is a 5 star customer service. He help with my services very helpful. More

by Moosecola28
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 23, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we look forward to your next visit @ Longo Toyota

May 18, 2022

When you have a promotion code someone should use honestly open toward the customer thank you. More

by Chhuon
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 19, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and extend our apologize for your dissatisfaction. Due to the anonymity of DR, we're unable to research your visit thoroughly. Please feel free to contact our Service Manager, Danny Guerrero at: D: 626.602.0547 E: danny.guerrero@longotoyota.com We look forward to hearing back from you

May 18, 2022

The gentleman that assisted me Carlos was very attentive and answered all my questions concerning my car . More

by Grace
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sorry I had put Carlos but its albert
May 19, 2022 -

Longo Toyota responded

We're honored to serve you Ms. Grace and have a wonderful rest of the week - Team Longo

May 17, 2022

I Like this longo dealership service dept. It always meet my expectations. My service advisor Noli Evangelista is the best More

by duran.froilan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 18, 2022 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota - Make it a great day and hurry back

May 16, 2022

Very easy checking in/out process. On-time services as promised. However, my car was returned without a quick wash. I feel as if I brought my car to small repair place outside. More

by Phuong2112
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 16, 2022 -

Longo Toyota responded

To our valued guest. In response to the drought crisis in California, Longo Toyota temporarily suspended complimentary car washes starting July 2021 to present. Coupon is handed out to our guest to either enjoy a free tall coffee | tea during their service stay and or to use the coupon for a complimentary car wash redeemable at a later date. Please feel free to contact Ethan if you did not receive this at the time of write-up. Thank you for supporting our efforts to conserve water!

May 15, 2022

Great service, reasonable prices. They even have a lounge with a Starbucks with wifi and charging stations. More

by mathewjacobs1983
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 16, 2022 -

Longo Toyota responded

Thank you for the 5-star review on DealerRater and delighted to read your service stay at Longo Toyota was comfortable. Hurry back

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