Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Longo Toyota
El Monte, CA
5,552 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,443 service reviews
April 19, 2026
Very good service and over all it’s very clean and service advisor is knowledgeable and helpful. service advisor is knowledgeable and helpful. More
by derekma88
Employees Worked With
April 17, 2026
Very good and prompt service especially the front check in process in explaining what’s included in process in explaining what’s included More
by Carem919
Employees Worked With
April 16, 2026
service was fine, but my door still had a rattle. we can look into that in the next appointment. we can look into that in the next appointment. More
by davebenn
Employees Worked With
April 12, 2026
Very good service and excellent attention, I live far away but I like going with them. away but I like going with them. More
by Enriquetoyota2016
Employees Worked With
April 11, 2026
Longo Toyota and customer service has always been good to me. Always happy and well satisfied. Yohan is always nice, patient and pleasant. Thank you Yohan! me. Always happy and well satisfied. Yohan is always nice, patient and pleasant. Thank you Yohan! More
by somoslatinaz
Employees Worked With
Yohan
April 11, 2026
Due to the spring break week the service ( including waiting time) was 5 and an half hours. But the Service Advisor was soooo nice. I appreciate his caring demeanor. waiting time) was 5 and an half hours. But the Service Advisor was soooo nice. I appreciate his caring demeanor. More
by Sophia
Employees Worked With
Johan Ramirez
April 08, 2026
Id love going to this dealership! Very Fast customer service, was only there an hour half! Very Fast customer service, was only there an hour half! More
by Jenniferapolinar
Employees Worked With
April 02, 2026
Brought my car in before 9am. Had an appointment at 11. Was told to come in early to try to get the tires changed out in a few hours, didn't leave Longo Toyota until around 4:30. Had an appointment at 11. Was told to come in early to try to get the tires changed out in a few hours, didn't leave Longo Toyota until around 4:30. Nobody gave me updates until AFTER 2pm. And I kept getting false promised times on when my car would be ready. They said 12:30, then said 3:30 and I was not out of the dealership until 4:30. The fact that I had been there waiting all day when I could've taken the shuttle home was frustrating because I didn't want to go home and be told it was done just to call them back to pick me up. And every "update" I did get was basically within the hour of their promised time only to keep being pushed back. More
by itjunk
