Longo Toyota - Service Center

I took my Lexus for oil change. It took more than 2 hours to see a service consultant, after I inquired in the front desk.

As always Mandi Davis does a great job in checking my car in and keeping me updated on the status of my car while it was getting detailed by Israel who is one of the best car Detailers I have ever known. Glad to see that during these times the entire staff at Longo was taking every precaution to make everyone feel safe and comfortable.

Besides Mandi Davis, I would also like to mention Israel & Jilverto in Detail dept. And Nadia & Josh at Enterprise rent a car for doing a great job.

Thank you Albert Lopez for your great customer service. Went above and beyond and exceeded my repairs. I will be returning to Longo for all future service needs.

Had to go to Longo to have a 4 wheel alignment done due to all the potholes in the roads, it was also time for a detail. Mandi Davis is a true professional and always keeps me updated, would also like to thank the Detail team of Israel & Jilverto who always do a great job on my Camry.

Well, what more can be said about Ms. Mandi Davis's stellar performance as a service consultant for Longo Toyota? Probably lots. She'll surprise you. This is the third time I've worked with Mandi, and all have been pleasant experiences. At no time did I feel that my (many!) questions went unanswered or my (many more!) concerns unaddressed. Mandi is very reassuring. She makes the customer feel heard, valued, and welcomed. Of course, she's also competent, focused, and goal-oriented. You can trust that your car is in good hands from beginning to end! I consider Mandi Davis to be an exceptional service advisor at Longo: she makes sure the customer is comfortable by having treats and a space heater (no kidding!) available at her desk. She exhibits the perfect blend of an attentive hostess TO YOU and a careful guardian of YOUR CAR. Mandi can view the whole picture without forgetting any details: she will list (and clearly explain) your repair options according to their priority in safety. She’ll try her hardest to work along w/ you, always keeping your budget and time in mind. There are also other "little things" that Mandi does to go the extra mile for you and your car at Longo. I won't list here what I have seen; you'll have to go check things out for yourself. In any case, I heartfully recommend Mandi Davis as one of the best go-to service consultants for all your car's needs. Ms. Davis remains an asset -- that rare gem of an advisor -- to Longo Toyota. I hope that they will continue to "polish" her as deserved... Would definitely work w/ Mandi again, L.P.T. (Longo Toyota patron for over a decade)

Everything time I come here I have to wait at least 7 hrs or my car have to spend night or two. No difference between you have appointment or walk-in both the same. I came here because I told them many time before I have oil leaking and because here nobody listens to you always say your car is good just want to change very expensive stuff. One time he told me you the to change the filters of the car and I say No, not today because I already will pay a lot, when I went to pay I found they put the filters prices and asked me to pay them. I said no I won't change them today, and the cashier called and said oh sorry they don't change them but in same time they did not take them off the paperwork, seriously. Today I really have oil leaking and I came here with appointment 1:30 am he told me maybe you have to leave your care for tomorrow, any way not before 3 pm to give you any answer. From 10:30am to 3 pm to just know what is oil leak or not.

Went back to the service department for my complimentary service and was met by Nestor Gonzalez who told me that Mandi Davis would be in a little later. He wrote up the paperwork and I found him to be knowledgeable and friendly, while I was there I had the pleasure of meeting guest relations director Kary Loefler and told her that I really appreciate her responding to my previous reviews. Later on I was able to see Mandi Davis who like last time did a good job on reviewing the service done on my car, Thanks again to everyone.

1/11/2019 - Had a 7am appointment, checked in at 6:45am to change and balance 4 tires- no alignment. I’m now sitting here about to cross over into a 5th hour of waiting on a maximum 2 hour job (I’ve done this on my own at home in 45 minutes) Only explanation I’ve gotten is “the tires weren’t balancing properly”, but obviously they don’t realize that for 2 1/2 hours I stood outside the repair bay and nobody has even approached my car. Needless to say, not a service experience I will be revisiting.

This was the first time that I have used the service center(for Detailing) since I bought my Camry from Gracie 5 months ago. I was met by Mandi Davis who was friendly and very professional at her job and I enjoyed talking to her about how happy I was with my new 2018 Camry. She also does an excellent job of giving updates on the progress of you car, I look forward on giving her another good review when I go back next month for my first 6 month maintance check up. Also Graciela and Estefani from Enterprise rent a car were very nice in getting me set up and droping off the loaner car.