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Longo Toyota - Service Center

El Monte, CA

4.6
139 Lifetime Reviews Review Dealership

139 Reviews of Longo Toyota - Service Center

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May 11, 2021

"Easy to make appointment, good arrangements on cars in..."

- Dealerrater

Easy to make appointment, good arrangements on cars in line, lobby is clean especially in this pandemic period. Johan Ramirez is very eager to offer help and able to update the service process.

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Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
May 11, 2021 -

Longo Toyota responded

Thank you for taking time out of your day to share your visit to Longo Toyota on DealerRater. Glad to know that Johan took wonderful care of you and your car care needs. Hurry back - Team Longo

May 11, 2021

"I bring my vehicle to service here because of the..."

- Emmanuel

I bring my vehicle to service here because of the outstanding service and friendliness. I live in dtla and don't mind driving the 18 miles, because Alex Ayala always takes care of me. I also purchased my vehicle here because the staff is friendly and when you pull up you don't feel like you are being attacked by sales people. Their inventory is huge and they never upsale there cars. I bought my car under sticker price and I highly recommend a visit.

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Recommend Dealer
Yes
Employees Worked With
May 11, 2021 -

Longo Toyota responded

Thank you so much Emmanuel for making our day @ Longo Toyota. We know you pass many dealership when coming to Longo and honored to be chosen to handle your car care needs. I will make sure that Alex receives a copy of this review, I know it's going to make his day, it certainly has made ours. Hurry back - Team Longo

April 29, 2021

"Excellent experience everytime I have brought my vehicle..."

- Richards Family

Excellent experience everytime I have brought my vehicle here. Service department is excellent. Friendly service from check in to check out by staff - excellent service

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Recommend Dealer
Yes
Employees Worked With
Apr 30, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your servicing needs. Have a wonderful weekend and hurry back - Team Longo

April 25, 2021

"Scheduled at short notice.Maintained safety precautions..."

- A customer

Scheduled at short notice. Maintained safety precautions for covid pandemic, wore masks, maintained distance, used phone when possible. Understood the issues and fixed them effectively.

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Recommend Dealer
Yes
Employees Worked With
Apr 26, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and delighted to read of the caring attention provided by Noli and the service team. Make it a great day and hurry back - Team Longo

April 24, 2021

"Longo’s service department provides excellent service..."

- KU

Longo’s service department provides excellent service from start to finish. Friendly, knowledgeable, and excellent mechanics give us full confidence about servicing our vehicle. We will always service our Toyota vehicle here.

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Recommend Dealer
Yes
Employees Worked With
Apr 26, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to know that Martin took wonderful care of you during your service visit. Have a wonderful rest of the week and hurry back - Team Longo

April 21, 2021

"The efficiency of Teddy Chiu’s service is exemplary. I..."

- Mary Arellanes

The efficiency of Teddy Chiu’s service is exemplary. I always feel special. As long as he’s there, I’ll continue to be a Longo Toyota customer.

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Recommend Dealer
Yes
Employees Worked With
Apr 22, 2021 -

Longo Toyota responded

Thank you Ms. Arellanes for this kind posting on DealerRater and delighted to read of the caring attention Teddy provided. Have a wonderful rest of the week and hurry back - Team Longo

April 21, 2021

"Always great service from Danny GuerreroI’m def coming..."

- Sal

Always great service from Danny Guerrero I’m def coming back and recommending this place. Danny Guerrero is always helpfull cheerful and great customer service

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Recommend Dealer
Yes
Employees Worked With
Apr 21, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota | Danny with your servicing needs. Hurry back - Team Longo

April 14, 2021

"Just had my car serviced. Service was excellent! Utilized..."

- Easy Rider

Just had my car serviced. Service was excellent! Utilized concierge. They picked up and dropped off my car. Contactless service was great. It was excellent!

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Recommend Dealer
Yes
Employees Worked With
Apr 14, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and appreciate your efforts in recognizing our team @ Longo Toyota. Make it a great day and hurry back.

April 12, 2021

"Their service is top notch. It’s a bit expensive but my..."

- robperez31

Their service is top notch. It’s a bit expensive but my 10 year old Camry runs great! Never had a problem with their work.

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Recommend Dealer
Yes
Employees Worked With
Apr 12, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Alex with your car care needs.

April 10, 2021

"I went to Longo for the good reviews and the peace of..."

- Jo

I went to Longo for the good reviews and the peace of mind that comes with going to a dealership. I was willing to spend a little more for someone I can trust to fix my car properly and the customer service I read and researched and for which I drove 10 extra miles. When I arrived (with an appointment) nobody even acknowledged I was there. I waited in my car for a couple of minutes and then went to look for someone to help me. Eventually Johan asked if I had been helped and walked me over to his station to help me. He asked me what I wanted and gave me a promise time of 5:00. I later received a text that my car wouldn’t be ready until 6:00. It ended up being ready at around 5:15. After paying for my service and showing my paperwork to the man who drove my car to me I began to clean the steering wheel with a sanitizing wipe (covid). I found that the wipe was completely black. Gross. I repeated this 6 more times and each time the new wipe was just as dirty as the first. I also noticed grease on my hand. I went to tell them about this incident and was directed to an Asst. manager named Daniel. I showed him the black, greasy wipes and he took one of his own and still got more grease off of my steering wheel. I asked him for compensation for my trouble and he offered me a detailed car wash. I asked him for financial compensation and he said that he’d worked there for 10 years and that he’d never heard of anyone getting financial compensation but he could give some form of super deep cleaning of my car. I asked to speak to a manager and he said there wasn’t one around. I then asked for a manager’s phone number so I could speak to one myself and all of a sudden he found a manager. The Manager, Matthew, asked to see my paperwork and offered me 25% off of the price I paid for my trouble. (So much for never offering financial compensation). Matthew verified my address and said he’d mail me a check in 7-10 business days for that amount. I hope he follows through or there will definitely be a follow up to this post. After I got on the freeway I heard a knocking sound coming from my engine that wasn’t there before my service. Now I need to go back and see what the heck is going on. This was not what I paid for. I thought that at least my car would be taken care of but now I’m not so sure.

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Recommend Dealer
No
Employees Worked With
Daniel Perez, Matthew McCarty
Apr 12, 2021 -

Longo Toyota responded

Good Afternoon Jo, We wanted to thank you for talking with one of our Service Manager's M. McCarty after your 120k miles service + recall was performed. Daniel was able to confirm the substance in your interior was not there prior to your service and apologized for the workmanship caused by our technician. If there's anything else you would like to discuss, please know we're always here to listen. Thank you for your time & feedback.

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