Longo Toyota

My experience has been that always great I will recommend it to friends and family, it to friends and family, More

Worst dealership service experience I’ve ever had. I scheduled a 7:00 AM appointment for my truck’s 25,000-mile service, believing it was still covered under warranty. Unfortunately, I was informed I scheduled a 7:00 AM appointment for my truck’s 25,000-mile service, believing it was still covered under warranty. Unfortunately, I was informed that the warranty had expired due to time rather than mileage. As a result, I was quoted $80 just for an inspection and tire rotation, so I declined the service. However, my truck had an open recall for a software update, so I decided to stay and have that completed. A software update should have taken about an hour, but instead I waited at the dealership for nearly four hours. After about 2½ hours, I contacted my service advisor, Cuauhtemoc Gonzalez, for an update because I could clearly see my truck sitting in the parking lot untouched. He told me the technician had been working on it since 8:30 AM, which was difficult to believe given that my vehicle had not moved. Throughout the morning, communication was poor, and there was little sense of urgency in responding to my questions or keeping me informed. I was eventually told the truck would be ready by 11:00 AM. It was completed around 10:50 AM, and I was directed to the cashier. After checking out, the cashier told me it would be another 10 minutes before my truck was brought around. While I was waiting, I asked if I could briefly speak with the technician because I had a few legitimate questions regarding the recall and the service that had been performed. Instead of accommodating that request, the cashier contacted my service advisor, who informed her that I was not allowed to speak directly with the technician and that all questions had to go through him as the “middleman.” In all my years of having vehicles serviced, I have never been told I couldn’t speak directly with a technician when I had legitimate concerns about work performed on my vehicle. I also attempted to speak with the service advisor’s supervisor, but he was already occupied handling another customer’s complaint. To make matters worse, I was not given a copy of my service invoice after checking out. When I returned to request one, the cashier appeared annoyed by the request and handed it to me in a rude manner. I understand that this dealership has a large and busy service department, but being busy is not an excuse for poor communication, lack of transparency, or dismissive customer service. Customers deserve to be treated with respect and kept informed throughout the service process. Based on this experience, I will not return to this dealership for future service, and I cannot recommend it to family or friends. More

as usual, Daneil and Julian are the best. Excellent services, helping a lot. like to thank them so very much. Excellent services, helping a lot. like to thank them so very much. More

Professional staff at every level of operations. Excellent dealership for both sales and service. Highly recommended. Excellent dealership for both sales and service. Highly recommended. More

The gentleman was very helpful and caring regarding my issues. He called and let me know concerns about the car. issues. He called and let me know concerns about the car. More

really good really good really good really good really good really good really good really good good really good really good really good More

I would recommend Longo Toyota for your Toyota needs. I have leased 4 cars from them over 11 years. Many cars to choose from, good lease prices, great service. The staff are friendly, service good, car I have leased 4 cars from them over 11 years. Many cars to choose from, good lease prices, great service. The staff are friendly, service good, car is ready when promised. They have clean customer indoor and outdoor waiting areas. Starbucks and Subway on site if you decide to wait for your car. If you prefer to wait at home they provide shuttle service to towns close to El Monte. If you are thinking Toyota then Longo should be your first stop. More

We have been going to Longo for many years. It has always been reliable and organized. It means our cars are maintained well. It has always been reliable and organized. It means our cars are maintained well. More

Ben was great, Longo has provided 20 years of great service on many of my Toyota vehicles. service on many of my Toyota vehicles. More

Very good customer service. The service department at Longo Toyota was very helpful and professional. The service department at Longo Toyota was very helpful and professional. More