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Longo Toyota - Service Center

El Monte, CA

4.7
1,334 Reviews
Call Service Center (626) 652-3217

1,334 Reviews of Longo Toyota - Service Center

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October 29, 2021

Always good service. Service Advisor was very friendly. Maintained contact with me throughout my wait. More

by nuyeda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Santos
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Oct 29, 2021 -

Longo Toyota responded

Thank you for taking time to share your visit to Longo Toyota on DealerRater. Glad to read of the caring attention provided by Kayla Santos. Have a wonderful rest of the week and hurry back - Team Longo

October 28, 2021

Excellent service and the waiting was owesome. I didn’t have to wait a long time. More

by maxvirgen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you. Hurry back - Team Longo

October 28, 2021

Very popular service site and the wait for service can take some time, that said, the service advisors are the best. Always courteous, knowledgeable, and answer any questions. Service advisors get an A+! More

by Landaluque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2021 -

Longo Toyota responded

Happy Friday and THANK YOU for this amazing posting on DealerRater about your visit to Longo Toyota Svc Dept. We're so honored to serve you and we hope to see you back soon. Have a great weekend and please be safe - Team Longo

October 27, 2021

3 hours and 19 minutes is not an acceptable service time for a tire rotation and minor points inspection. More

by lssgenesis300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lesley Torres
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Oct 29, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

October 27, 2021

personnel no complaint,excellent.except the technician personnel no complaint,excellent. except the technician working on the air bag recall put some small scratch on the dashboard,too small to complain b More

by mt0805
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

October 26, 2021

Very nice to have my car service at this dealer. Friendly and helpful people. Thanks More

by huynguyen2730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 25, 2021

Very good professional service by Noli Evangelista fast take good care of recall and tire rotation thank you Longo More

by jcarolino
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Longo Toyota responded

Thank you for your kind words and posting on DealerRater & for coming in for your auto care needs. Have a wonderful rest of the week and hurry back - Team Longo

October 24, 2021

Great customer service. Very efficient. Service advisor always receives me with a great attitude and a warm smile (even under the mask.) More

by fgutierrez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Longo Toyota responded

Thank you for the shout & 5 STAR review about your Svc visit to Longo Toyota. Glad to read of the caring attention provided by Alex. Have a great week and hurry back - Team Longo

October 23, 2021

Even though I had to wait 4 hours every one is very helpful and kind More

by Jmacias30
Recommend Dealer
Yes
Employees Worked With
Agustin jaregui
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Oct 25, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 22, 2021

Longo Toyota has always been my dealership when it comes to service my car. So professional and my service advisor always on top my needs….Noli Evangelista More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Longo Toyota responded

Everyone @ Longo Toyota is honored to serve you and delighted to read of the caring attention provided by Noli. Have a wonderful weekend and hurry back - Team Longo

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