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Longo Toyota - Service Center

El Monte, CA

4.7
1,232 Reviews

1,232 Reviews of Longo Toyota - Service Center

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January 30, 2021

Excellent service, on time, and Johan was very friendly. Johan kept me posted as to the status of my car. The waiting area was clean and practiced social distancing. Starbucks staff were also friendly. More

by Disunshin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Feb 01, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater. I'm delighted to read of the caring attention provided by Johan and the Longo Team @ Starbucks. Make it a great day and hurry back - Team Longo

January 30, 2021

Great customer service. Informative and professional. They fixed minor issue free is charge. Also got a free car wash. Not the best car wash but acceptable. More

by 1uP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Longo Toyota responded

Thank you for the 5 star review on DealerRater and entrusting Longo Toyota with your car care needs. Make it great day - Team Longo

January 30, 2021

I was very happy with my visit because I was offered a complimentary rental car instead of waiting at Longo. Also, my car was washed and sanitized More

by r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Longo Toyota responded

Thank you for posting your visit to Longo Toyota on DealerRater. We're honored to have earned your business. Make it a great day and we will see you in another 6 months -or- 5k miles. Stay safe! Team Longo

January 27, 2021

Excellent customer service. Work completed within estimated time frame, sometimes much earlier. Always friendly greeting. What I have always come to expect from Longo Toyota. More

by G-Rard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Noli with your servicing needs. Please stay safe and we will see you again in 6 months or 5K miles. Team Longo

January 27, 2021

Today I went in for my 30k service and again Mandi Davis was my service advisor, and she always makes sure that everything's done right. More

by Carlos Jr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Longo Toyota responded

Thank you for posting your visit on DealerRater and delighted to read of the caring attention provided by Mandi and the team @ Longo Toyota. Make it a great day, stay safe and we will see you soon in Service. Kary Loefler Guest Relations Director

January 26, 2021

I have always serviced my cars at Longo Toyota, for the simple fact they are precise, communciate very well & do a great job on my Toyota vehicles. Never have I had any issues driving the numerous Toyo More

by Albertpark855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for entrusting Longo Toyota | Eric Chung with your car care needs. Boy did this review ever make our day at Longo - Such an honor to serve you and delighted to know you're never going anywhere else but Longo Stay safe and thank you again for your trust in our company! Kary Loefler Guest Relations Director

January 25, 2021

Never have a problem with anyone or anything at Longo. I was very surprised that the part ordered, turned out to be inexpensive. That I really liked. More

by badcoach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan
Jan 26, 2021 -

Longo Toyota responded

Thank you for entrusting everyone at Longo Toyota to handle your car care needs. Make it a great day and please stay safe - Team Longo

December 10, 2020

Amazing customer service very respectful and professional humble person. I will recomend without a doubt. Definitely will come again and look for the same sales rep. More

by Jose Contreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Longo Toyota responded

From all of us at Longo Toyota we wanted to wish you and your family the Merriest of Holidays and enjoy what you drive - Kary Loefler - Guest Relations Director

November 16, 2020

Stopped by Longo Toyota and was assisted by Daniel Lopez, he had amazing customer service and convinced me to get the $1 car wash, which surprisingly came out really good. I will definitely refer to my frien More

by Tlin72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
Nov 16, 2020 -

Longo Toyota responded

What a great way to end our day at Longo Toyota. Longo loves giving out special ($1.00 carwash) but more importantly that Daniel took wonderful care of your servicing needs. Have a wonderful rest of the week and we will see you in another 5K miles or 6 months. Stay safe - Kary Loefler/Guest Relations Director

November 07, 2020

To Longo Toyota of Jose Luis Del Solar,I went few time To Longo Toyota of Jose Luis Del Solar, I went few time to Longo Toyota, He trying to best service and take care of customers. Thank yo More

by TK Evolution
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Longo Toyota responded

Thanks for the shout out on DealerRater - Team Longo

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