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1,241 Reviews of Longo Toyota - Service Center
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October 08, 2009
I HAVE ALWAYS HAD GREAT SERVICE FROM LONGO TOYOTA FROM THE SERVICE DEPT. TO ALL YOUR SALES STAFF. I HAVE ALWAYS RECOMMEND YOUR DEALERSHIP.MY LAST CAR WAS A TOYOTA CAMRY IT LASTED 16 YEARS. I KNOW MY 2009 THE SERVICE DEPT. TO ALL YOUR SALES STAFF. I HAVE ALWAYS RECOMMEND YOUR DEALERSHIP.MY LAST CAR WAS A TOYOTA CAMRY IT LASTED 16 YEARS. I KNOW MY 2009 TOYOTA LE CAMRY WILL LAST AS LONG. I WILL ALWAYS DRIVE A TOYOTA. More
by hdragan
Employees Worked With
RANDY JAMES
October 08, 2009
Longo has a great service department, they don't seem to over charge and they always complete repairs/service on your car as promised. The waiting area is clean and comfortable. There are TV's and food loca over charge and they always complete repairs/service on your car as promised. The waiting area is clean and comfortable. There are TV's and food locations on the premises. We have purchesed four vehicles from Longo at terrific prices. They know how to close a deal without keeping you there all day.We like the friendly and knowledgeable sales staff. More
by Calvinl
Employees Worked With
Tom Ryan
October 08, 2009
I have been a Longo Toyota customer since 1985. I have I have been a Longo Toyota customer since 1985. I have purchased new cars and used cars from Longo since 1985. I like Longo because their employees I have been a Longo Toyota customer since 1985. I have purchased new cars and used cars from Longo since 1985. I like Longo because their employees demonstrate professionalism. Be it in sales or service, it has been my experience that at Longo they care about treating customers with respect. My example of this is an employee named Tom Ryan. I've trusted Mr. Ryan with all of my vehicle repairs since 1987. Tom has an excellent way of treating clients. He is always friendly,upbeat, cheerful and knowledgeable. Those who know Mr. Ryan well, know that he will always be there to help you. If your car issue extends beyond the purview of Longo Toyota, Tom is smart and knows what to tell you to resolve your car problem. He will go above and beyond his job description if it is within his humanly powers. Without divulging compromising details, I know first hand that my testimony is true. If you want someone to count on for car repair maintenance or repair service, someone you can trust, I recommend Tom Ryan. If you are in the market for a used car at Longo, insist on Fred Williams. You might need an appointment, but it is worth the wait. You'll be treated fairly and honestly. Fred also has a good sense of humor. More
by t44morgan3401
Employees Worked With
Tom Ryan
October 08, 2009
Excellent Customer Service! There is another Toyota dealership in my town but I drive out of my way to go to Longo for the GREAT CUSTOMER SERVICE. I feel that Tom Ryan and his team always give me hones dealership in my town but I drive out of my way to go to Longo for the GREAT CUSTOMER SERVICE. I feel that Tom Ryan and his team always give me honest, fast, reliable service and advice when it comes to my car. They make me feel like my car and my time are very important to them! More
by Ruth S
Employees Worked With
Tom Ryan and his team.
October 08, 2009
Tom Ryan has been helping me for over 15 years. He is the guy I go to when I need service and repairs. One time I came in for a minor repair and he pulled out a screwdriver and made the fix for me right on t guy I go to when I need service and repairs. One time I came in for a minor repair and he pulled out a screwdriver and made the fix for me right on the spot! The Longo is the cleanest Dealership I have ever been to and I don't mind waiting for my car while drinking something Hot from Starbucks! More
by frankhot
Employees Worked With
6
October 08, 2009
Always a pleasure going to Longo. The service department is wonderful. They always have my car done when they say the will. They come to me if there is a problem or more work is needed. Nothing is done wi is wonderful. They always have my car done when they say the will. They come to me if there is a problem or more work is needed. Nothing is done without my knowledgement. The waiting area is clean and as well as the restrooms. More
by indycarfan
October 07, 2009
I own an 2008 scion tc and recently had a warranty issue which Randy James resolved. Randy went above and beyond to get the work done quickly and effectively. Thanks to Randy, a potentially difficult warran which Randy James resolved. Randy went above and beyond to get the work done quickly and effectively. Thanks to Randy, a potentially difficult warranty issue was fixed without stress. I would definitely recommend Randy and his team for Scion/Toyota service. More
by tcboy
Employees Worked With
Randy James
October 06, 2009
I bought my car at Longo Toyota in 1985 and still bring that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take it to the dealer because I can depend that it will stand behind its work -- the mechanics/technicians must meet certain requirements -- and the service advisors really know Toyotas. Personally, I have been taking my car to Randy James for almost as long as I've had my car. All I have to do is ask him what I need to have done and he will tell me; he will also let me know what I might need a few months down the road (like new tires, new brakes, a major service, etc.) which helps cut down on unexpected costs. Randy James is the person I seek out in the service drive as I trust in what he tells me my car needs -- he services my car as he would his wife's car -- with an eye towards safety and economy. If in doubt, Randy will go to the service bay to look at what the technicians tell him my car needs. My experience with other employees at Longo Toyota has been similarly gratifying. Given that my car is so old, parts are harder to come by and I have had to have after-market parts used. I had to have the radiator replaced after 20+ years and Longo Toyota put in at least 3 after-market radiators in a short period of time -- I only paid for the first one, Longo Toyota covered the failures, including labor and my rental car each time. Longo Toyota has done this for me on several different items, the latest being the starter. A company that stands behind its work! And, Randy James always gives me the best pricing available, even if I don't have any coupons. I give Longo Toyota an excellent rating for service because it has proven itself over the past 24 years to be honest, trustworthy, reliable, fast without cutting corners, treats me like an honored guest (remember, my car is a 1985 Toyota, not a new car), friendly, and has amenities such as an on-site car rental office (Enterprise), an on-site AAA satellite office, an on-site Starbucks, etc. More
by diyknitter
Employees Worked With
Randy James in Service
March 01, 2009
11:00a.m. went to Longo Toyota in El Monte to get an oil change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother me or deter me from getting the oil change done. Jerry Temores was handling my paperwork while on the telephone. When he finally finished with his phone call he explined it would be an hour and half wait. That is when I told him that I wanted to pay for a car wash and I would pick-up my car at 5:30p.m. when they close. As I was waiting for my ride I spoke with Eddie Afra Internet Sales Manager. I told him I was looking at buying a Camry in two years. He helped by providing me a brochure and showing me the models on the sales floor. He then paid for my Starbuck’s coffee out of his own money. He introduced me to other service advisors Gabriel Perez and Victor Smith. All of which were very courteous to me. Upon my arrival at 5:30p.m. I was only charged for an oil change. So when I walked out to pick-up my car the car was still dirty. So I went to speak to Jerry Temores surprise surprise he was on the phone with another “customer”. I told him that my car was dirty and what is he going to do about it. He told me to wait until he finished with his phone call. That is when I started to look for Gabriel Perez or Victor Smith to get Stewart the manager down here to resolve this issue. Jerry Temores finally gets off the phone and tells me he can get the car washed in 5 minutes. When Stewart the manager comes to talk to me I told him the issue has been resolved and that Jerry Temores was in the process of washing my car. 5 minutes later Jerry Termoes returns my car and sounds off saying that I was rude to the person on the phone. I told him that if the car was washed as I ordered we wouldn’t be out here arguing about it. The fact of the matter is that this advisor was such in a hurry he didn’t understand that I wanted to pay for a hand car wash verses getting one of those conveyor machine washes. More
by udm2008
May 19, 2008
In my entire 5 years of Camry ownership so far, I have been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota as brand new. For the first schedule maintenance, I was thinking it's better to bring back to dealership for check up. After my "first" oil change with Longo, I know this is a place that I would avoid at all cost. Not to mention I had waited over 3 hours just for the oil change, when my car is returned (after drove off from service center) I realized Longo "stole" my engine removable heat sink (Which at the time cost least $350USD aftermaket). Go figure what a dealership can do to your car when they took away car parts without your consent. Second visit: 3 years passed (Glad that I bought the 90K extended warranty) My power steering start to make weired noise. Did a bit of google research and found out Toyota had a major recall on Camry from 03~05 models due to bad parts from JP supplier. So I went there again to see if they can fix the problem. Instead of acknowledging the recall, they claim it was my power steering shaft that is dry (they claimed lubrication is needed). So I paid for the service and the problem still exist 1 week after. Third visit: 1 week after, yeah so bring the car back again and this time they went ahead for the repair on recall (problem finally gone). What seems to be so ridiculous was the dealership would have changed me $350 for the service due to out of standard warranty even though it was a recall due to bad parts. Glad that my extended warranty covered my xxx so I won't get rip off from these guys again. Well, I checked all these dealerships for service all these years and seem like all Toyota service centers received low marks cross a board. No wonder their sales has been slowed and complaints have been skyrocketed compare to the early years. Where has Toyota quality been ? P.S. Service Rep was courteous, but the service is sub par. More
by Lemonservice
Employees Worked With
Blackburn
