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Longo Toyota - Service Center

El Monte, CA

4.7
1,230 Reviews

1,230 Reviews of Longo Toyota - Service Center

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June 01, 2022

Took 6 hours for a mirai service, on top of that the bubble steering wheel is not covered by Toyota warranty, they try to fix it with a heat gun, when I got the car, they didn’t do anything to it, on to More

by angliglobal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donovan Toledo
June 01, 2022

I got the reliable service for my car that I've come to know at Longo Toyota. More

by A.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agustin Jauregui
Jun 02, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota

May 28, 2022

Great service department. Sometimes there can be a line so it’s always good to have an appointment. But overall, I never had a bad experience. More

by VSuzuki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
May 31, 2022 -

Longo Toyota responded

We never want you going anywhere but Longo Toyota Svc Dept. Make it a great day - Team Longo

May 27, 2022

Much better than my other visits. Everything was done on a timely manner. I feel like this time I thrust a bit more the recommendations. It’s still pricey but what can you do. More

by Morenobeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and delighted you're able to witness our efforts on service time. Have a wonderful and safe weekend - Team Longo

May 27, 2022

Eathan is so nice and professional, everything going quick and smooth, the timing control so well I got my car just on time. More

by Lungsku
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Lungsku responded

Eathan is so nice and professional, everything going quick and smooth, the timing control so well I got my car just on time.

May 27, 2022

Great dealership and great service technician. I drive from Sylmar to El Monte, but we’ll worth it. More

by Kawrocket39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Longo Toyota responded

Have a wonderful and safe holiday weekend and hurry back - Team Longo

May 26, 2022

The work from the service department is consistently timely, considerate, and reliable on each visit. More

by briandevor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Longo Toyota responded

Thank you and please have a safe holiday weekend - Team Longo

May 25, 2022

Service support at Longo Toyota has no peer. Quality of work performed is superb, staff is courteous, knowledgeable, and friendly. Communication throughout the service process is exceptional. More

by Scott in Diamond Bar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Longo Toyota responded

Hi Scott from Diamond Bar - it's Longo Toyota wanting to say "THANK YOU" for entrusting our team to handle your auto care needs. We're so honored to serve you - Team Longo

May 24, 2022

Noli Evangelista in service department provided excellent service for my car. he deserves excellent rating More

by chilagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Longo Toyota responded

We couldn't agree with you more about Noli, he's certainly one of the many reasons why Longo is Longo (BUT) Longo would not be Longo if we didn't have guests such as you. Make it a great day and hurry back - Team Longo

May 23, 2022

I truly appreciated the attention and time frame that our attendant, Johan gave us. Although I went at the time frame for the special on the weekdays that you offered. I was not given that special because it More

by Gumfuentes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
May 23, 2022 -

Longo Toyota responded

Thank you for the smile and entrusting the team @ Longo Toyota with your auto care needs. Make it a great day and hurry back

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