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Longo Toyota - Service Center

El Monte, CA

4.7
1,245 Reviews

1,245 Reviews of Longo Toyota - Service Center

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May 03, 2022

The person that help me is very knowledgeable and helpfull. The facility is very clean. More

by Dahbumm2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Liu
May 03, 2022 -

Longo Toyota responded

Thank you for the shout out on DR and we're honored to serve you - Team Longo

April 30, 2022

Polite, helpful, customer centered service, friendly staff, clean, organized, welcoming, expert advise, shuttle service support More

by Veronica Serrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Longo Toyota responded

Thank you Ms. Serrano for the 5-Star DealerRater rating and entrusting the team @ Longo Toyota with your servicing needs. Happy Monday and hurry back - Team Longo

April 30, 2022

Service department is terrific! Service Tech was very good in explaining issues and was knowledgeable. More

by Richardvalenzuela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2022 -

Richardvalenzuela responded

Nice work!

May 02, 2022 -

Longo Toyota responded

Thank you for taking time out of your day to share your service visit @ Longo Toyota on DealerRater - We're honored to serve you and hurry back - Team Longo

April 29, 2022

Easy to work with. They got the job done. I really liked the payment option. I just did it through my phone and went to pick up my car. Thank you Noli for all your help More

by Rdebarr4406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Longo Toyota responded

Thank you so much for the shout out on DealerRater and we're honored to serve you - Hurry back - Team Longo

April 28, 2022

The service is excellent and I didn’t wait for a long time waiting for my car to get fixed. More

by marlventura
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and entrusting Longo Toyota | Noli with your servicing needs.

April 28, 2022

Had my car brought in for a head unit inspection. The service writer was professional. Wait was a bit long due to high volume. Areas that if improved would have made for a better experience: a) Long More

by Monolayers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony Torres
Apr 28, 2022 -

Longo Toyota responded

At Longo not only do we give attention to selling & servicing vehicles but a vast amount of time is dedicated to listening and hearing our guest feedback. Many changes have taken place due to the observations of our guests and we certainly appreciate you for bringing this to our attention. We do hope to serve you as a Longo Toyota guest in many years to come - Team Longo

April 26, 2022

Great customer service , very professional , best price match . Quick but quality service . This is why I stick with Longo Toyota for the last 31 years and Longo Lexus , both are the best of the best 🏆 More

by MrTedTenorio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donavan Toledo
Apr 27, 2022 -

Longo Toyota responded

Thank you Mr. Tenorio for all the years of service at our campus Longo Toyota | Lexus. We're so honored to serve you and here's to many more years together. Team Longo

April 26, 2022

Prompt and courteous service. I highly recommend their sales and service departments. They keep me apprised on my car and it was done when promised. More

by gabrielahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Lopez
Apr 27, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota - Congratulations and please enjoy what your drive - Team Longo

April 24, 2022

Great service. Assistant was great and provided great service. Thank you for the great service. More

by Msade33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Chiu
Apr 25, 2022 -

Longo Toyota responded

Thank you for the kind posting on DealerRater and hurry back - Team Longo

April 23, 2022

Disappointed with service provided on 4/21/22. Integrity & honesty is no longer exhibit in the service department. Very disappointing😞 More

by Lynnhall530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Agustin J, Danny Guerrero
Apr 26, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater. Danny Guerrero has assisted you in the past during your service visit. He will be returning back to the office tomorrow and will be in contact with you. If you don't hear from him and or if he's unable to leave a message, he can be reached at; D: 626.602.0547 E: danny.guerrero@longotoyota.com

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