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Longo Toyota - Service Center

El Monte, CA

4.7
1,315 Reviews

1,315 Reviews of Longo Toyota - Service Center

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June 03, 2022

Eric was great! He serviced my cars needs on time and above expectations. Thank You. More

by kaki15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

June 03, 2022

Benjamin Zhou was my service advisor. Super hard working guy and updated me throughout the process.. he even followed up after I already picked up the car to see if I was happy with the More

by JPL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota Svc Dept - Thank you JPL for the shout out on DealerRater and please know how honored we are to serve you.

June 03, 2022

Good customer service with clean waiting area. Vehicle service was completed in timely manner. Service advisor is knowledganle. More

by vicvelasq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs

June 02, 2022

I got the reliable service for my car that I've come to know at Longo Toyota. More

by A.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agustin Jauregui
Jun 02, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota

June 02, 2022

Great dealership. my device advisor Teddy Chiu is always very helpful and explains all work that is being performed. More

by Cordloyola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Chiu
Jun 02, 2022 -

Longo Toyota responded

Thank you for the kind posting and we never want you going anywhere else but Longo Toyota. Make it a great day and hurry back

June 02, 2022

Took car in 7:45am-10:45am for oil change with an appt — oh the wait… More

by hkang9521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Jun 02, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about the time your service has taken. Your feedback has been shared with our Svc Mgmt team.

June 01, 2022

Took 6 hours for a mirai service, on top of that the bubble steering wheel is not covered by Toyota warranty, they try to fix it with a heat gun, when I got the car, they didn’t do anything to it, on to More

by angliglobal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donovan Toledo
May 28, 2022

Great service department. Sometimes there can be a line so it’s always good to have an appointment. But overall, I never had a bad experience. More

by VSuzuki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
May 31, 2022 -

Longo Toyota responded

We never want you going anywhere but Longo Toyota Svc Dept. Make it a great day - Team Longo

May 27, 2022

Great dealership and great service technician. I drive from Sylmar to El Monte, but we’ll worth it. More

by Kawrocket39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Longo Toyota responded

Have a wonderful and safe holiday weekend and hurry back - Team Longo

May 27, 2022

Much better than my other visits. Everything was done on a timely manner. I feel like this time I thrust a bit more the recommendations. It’s still pricey but what can you do. More

by Morenobeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and delighted you're able to witness our efforts on service time. Have a wonderful and safe weekend - Team Longo

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