Lorenzo Buick GMC

They changed the oil filter and did something wrong and ended up with no oil. Had to stop the car; have it towed to the dealership and waited for over 3 hours until they fixed it. Had to take an Uber to th ended up with no oil. Had to stop the car; have it towed to the dealership and waited for over 3 hours until they fixed it. Had to take an Uber to the dealership and they didn't even offered to reimburse me for the Uber fare. A disaster and it ended up costing me money. I can understand a mistake BUT the who cares attitude is unacceptable. I completed a survey last week and they said I will get a phone call back. Haven't heard from anyone. Again a total disregard for customer service! Hope I hear from someone from Lorenzo Buick although based on the prior survey I have my doubts. More

excellent personalized service The service was exceptional; I left completely satisfied, as did my husband. Thank you. exceptional; I left completely satisfied, as did my husband. Thank you. More

excellent personalized service The service was exceptional; I left completely satisfied, as did my husband. Thank you. exceptional; I left completely satisfied, as did my husband. Thank you. More

The whole experience was fast and very enjoyable. I went in to lease my third car and got out with exactly what I needed. My sales associate Yohan Fernandez was amazing and made all of the process go I went in to lease my third car and got out with exactly what I needed. My sales associate Yohan Fernandez was amazing and made all of the process go very smoothly. More

A lot of patience Patient, kind, and easy to talk to. Explains everything clearly without getting tired and has a natural ability to persuade others through respect, empathy, and effective communication Explains everything clearly without getting tired and has a natural ability to persuade others through respect, empathy, and effective communication More

A lot of patience Patient, kind, and easy to talk to. Explains everything clearly without getting tired and has a natural ability to persuade others through respect, empathy, and effective communication Explains everything clearly without getting tired and has a natural ability to persuade others through respect, empathy, and effective communication More

Great experience; felt taken care of and she helped me find the right car and price find the right car and price More

My experience with Lorenzo Buick GMC's service department has been extremely frustrating. I brought my vehicle in multiple times for the same unresolved issues and paid for repairs more than once. During my has been extremely frustrating. I brought my vehicle in multiple times for the same unresolved issues and paid for repairs more than once. During my most recent visit, my vehicle remained at the dealership for nearly a month and was returned with the issues still unresolved. Before posting this review, I contacted Service Manager Ruben Garcia and General Manager Andy Radu in an attempt to resolve the matter. Unfortunately, neither provided a meaningful solution or accepted responsibility for the situation. After multiple visits, repeated expenses, and weeks without my vehicle, I expected far better customer service and accountability. A dealership that repeatedly fails to repair a customer's vehicle, charges for ineffective repairs, keeps the vehicle for weeks at a time, and then ignores the customer's efforts to resolve the matter through management has completely failed in its obligation to stand behind its work and its customers. More

Outstanding! Entire process from Sales to Finance was excellent. Carlos Valino my salesperson was experienced and professional, understood my needs, presented me Entire process from Sales to Finance was excellent. Carlos Valino my salesperson was experienced and professional, understood my needs, presented me options and helped me determine best deal for me quickly. Thereafter, the financing process and delivery of new truck was fast and efficient. Best auto purchase experience I've had in more than 40 years of buying vehicles! More

Best experience thanks to Andy Radu and Javier Over experience was a quick and painless! experience was a quick and painless! More