"Bait and Switch, poor communication"
Correspond via email to get pricing on a car, get a quote back on a price by their business development center a lot lower than a lot of places.
I go on the website with the car, no disclosure / deal contingencies (i.e. rebates that may alter pricing, etc.) Get on the phone with the BDC office and talk to their internet manager Joel Pineiro and associate Antonio Battistini to confirm pricing and let them know I do not qualify for certain incentives (competetive leases, GM loyalty, etc.) yet they tell me the price is correct and to come in.
4 emails and 1 phone call later reconfirming terms of the price, I walk in the following day. I look for these guys, Antonio wouldn't give me the time of day, Joel wasn't even there despite saying I'd be dealing directly with him, and I'm passed onto Geovanni Nunez who has no idea if I'm leasing, purchasing, and has zero idea of what was discussed.
Comes back with a price 4k higher, saying the price given earlier was contingent on certain rebates and incentives which I had clearly told the others that I would not qualify for yet they reassured me it did not factor in.
Feeling annoyed that they were going on with the bait-and-switch, got up and left.
Did I mention Geovanni was the typical salesman (that is not a compliment)? "Mandatory test drive or we cannot sell you a car" and the "4 square boxes" despite me telling him if he did the boxes I'd walk out on the spot. His rebuttal? He cannot give me a price without doing the squares? Garbage.
Went 45 minutes to Broward and closed on a vehicle in 2 1/2 hours.
Thanks for nothing, good luck to Lorenzo Llerena on his new dealership, he'll need it if this is the type of practices his employer instill.
Employees Worked With
Other Employees :
Geovanni Nunez, Antonio Battistini
"EXCELLENT SERVICE AND EXCELLENT CUSTOMER SERVICE"
I TOOK MY CAR FOR SERVICE AND THE CUSTOMER SERVICE WAS GOOD I HAVE BEEN WITH THIS DEALER FOR OVER 15 YEARS, I DO NOT GO TO ANY OTHER PLACE
We recently purchased an Acadia Denali from Lorenzo Buick GMC. My experience was amazing!! Everything was smooth and transparent!! Salesperson and Finance made my experience the best by far. I will continue to purshase from here. An 100% recommendation to my friends and family, thank you Lorenzo!!
Employees Worked With