Lorenzo Buick GMC - Service Center

Troubleshooting and Solutions - Excellent at both! My parents own a 2004 Buick Century. By today's standards that is an old car and not likely serviced at a dealership. When their car started suddenly My parents own a 2004 Buick Century. By today's standards that is an old car and not likely serviced at a dealership. When their car started suddenly acting up and not being satisfactorily serviced by their personal mechanic (who is a very competent and caring individual) we had no choice but to look elsewhere. We called Doral because they service Buicks but had little confidence that this would be a good experience. Dealerership service centers typically do not deal with old cars. But we found that not to be the case. I was helped by Alex Alvarez, Asst. Manager at Doral Buick and he was exceptionally helpful from the first call to the last call. It took a few days to get to the bottom of the problem but he found the reason the car was not working and he made the repairs, We got the car today, In between the 10 days it took to nail the solution he kept me abreast of all of their efforts and walked me through the process with great customer service and attention to detail. My mother was provided transportation to and from their home to do the repairs and she has expressed a wonderful experience with Alex and the Doral team. I am a very happy customer and will return to service my parents car if it were to need service again. More

Stabilitrak/Traction Control Lights Benny Perera provided me with a great experience when some Stabilitrak / Traction Control Lights came on my dash a few weeks ago. I had a road trip p Benny Perera provided me with a great experience when some Stabilitrak / Traction Control Lights came on my dash a few weeks ago. I had a road trip planned and I was able to get an appointment quickly. I got my car back on the same day, and my trip went on without a hitch. Thanks again to Benny and the great technicians at Doral! More

One Man Show!! Whenever I take my car in, I always see Benny! Actually, I never really see anyone else working in the service department!! He is always extremely att Whenever I take my car in, I always see Benny! Actually, I never really see anyone else working in the service department!! He is always extremely attentive and cares for his customers!! I wouldn't take my car to anyone or anywhere else! More

Excellent customer service I always bring my car to the dealer and Benny always takes care of me and is attentive as soon as I arrive to the dealer. I always bring my car to the dealer and Benny always takes care of me and is attentive as soon as I arrive to the dealer. More

Timing is essential For me the most important part of doing service to a car is the timing, especially going with my 3 kids! Customer service was so effective and efficie For me the most important part of doing service to a car is the timing, especially going with my 3 kids! Customer service was so effective and efficient! Can't complain! Good job Benny!! More

Service for recall part and more Benny Perera is a hard working man who really cares about the customers. I went first for a price estimate on maintenance that needed to be done to m Benny Perera is a hard working man who really cares about the customers. I went first for a price estimate on maintenance that needed to be done to my car and he allowed me to save up some more money to return for the service. Great service! More

excellent service i was in and out of there in the morning and they provided a ride back to my job and called me right away once completed the service. i was in and out of there in the morning and they provided a ride back to my job and called me right away once completed the service. More

Fast, great The service here was on point. They were so quick to do the maintenance on my GMC. Benny Perera was very nice and took great care of me. The service here was on point. They were so quick to do the maintenance on my GMC. Benny Perera was very nice and took great care of me. More

good service I like too now "" Benny Perera" is very good and very happy worker .he help too my wife too fixed the problem and her car Thank Mr Benny I like too now "" Benny Perera" is very good and very happy worker .he help too my wife too fixed the problem and her car Thank Mr Benny More

Great Service From the first time we meet Benny he's always treated me & my husband like we're important. I never thought that going to get your car serviced would From the first time we meet Benny he's always treated me & my husband like we're important. I never thought that going to get your car serviced would feel like going on a nice relaxing visit but when you have great people like Benny working for a company it really helps. The Mason's More