Lorenzo Buick GMC - Service Center

Appreciate Michael Garcia's help and professionalism during vehicle's service visit late Nov 2021. Thanks.

I enjoyed my service experience that was provided to me from this dealer! Thank you to Michael Garcia

Always available and kind. Do the job right and fast! Thanks for the car wash as well! See you next service! Francesco

Had a great experience at this dealer thanks to my advisor Michael Garcia, Thanks again

When I arrived, the guy said 2 1/2 hours and I was worried about the long wait, in fact the car was ready before 2 hours. Customer service was courteous and helpful

I arrived without appointment and the person who received my car was really nice and helpful.

Service took over 4 hours just to check the AC. No repair. Just added refrigerant. This was also on a user car purchased just a week prior. This should have been checked prior to sale. Asked for a manager to call me but my sales rep Jorge would not facilitate this. The person who took care of me during the service though Mike, was great.

I was absolutely disappointed with the Service Dept. On Nov 9th, I made an appointment with Geovanny Suarez via text for Nov 10th at 11:00 a.m. When I showed up, I was told that Geovanny is no longer working at that location and that I did not have an appointment but if I was willing to wait 2 hours, they could serve the vehicle. I told I could not wait and therefore, made an appointment for Nov 12th at 12:00 noon. When I arrived at 11:55 a.m. there was no line whatsoever in service area, but there was no service personnel either. I went inside to the receptionist and she mentioned that is normal (????) that I just had to wait. Finally someone came and said although I had an appointment it will take 2 hours! After this period of time I started asking periodically for the vehicle, and every time they would say that it was going to be ready soon. It was 3:00 p.m. and I had not had any lunch and had a doctors appointment at 4:00 p.m. Once again, I asked if the car was ready, and they indicated that yes, and that it was being washed. At 3:30 p.m. I went and look for myself and saw the car was parked (not washed), so I said to the service advisor that it is not being washed and that I needed the car as it is. They brought the car and said they would not charge me so I can "leave happy". I thanked the gesture but did not leave happy at all. That day, Friday Nov 12th, I did not have lunch at all and missed my doctor's appointment as well. I believe this is unacceptable that I spend most of the day waiting for the car to have an oil change and tire rotation. Where can I go next time to get satisfactory service??? Besides, I am sorry to say but it seemed to me the service advisors were not busy at all.

Good communication from Chris, our service rep, and quick turnaround time for the necessary repair.

Although the Service Unit was very busy and I had to wait a while, the job was done properly and I was very satisfied with the results.