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Lorenzo Buick GMC - Service Center

Miami, FL

4.3
1,362 Reviews
Call Service Center (305) 436-8400

1,362 Reviews of Lorenzo Buick GMC - Service Center

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January 31, 2025

Excellent service! Top notch staff. I am a return customer. Everyone was professional and friendly. More

by jamon1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Lorenzo Buick GMC responded

Thank you for coming back to Lorenzo Buick GMC. We're grateful for your feedback and pleased that our team provided excellent service again.

January 31, 2025

The service advisors are extremely professional, and the technicians are thorough. Matt from the service department is very knowledgeable More

by CNP305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt from the service department
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Jan 31, 2025 -

Lorenzo Buick GMC responded

We appreciate your feedback about our team. Thank you for choosing Lorenzo Buick GMC for your service needs.

January 31, 2025

I received a quick estimate and had bfast nearby in one of the many eateries nearby while my work was completed. More

by GABSTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Lorenzo Buick GMC responded

Glad to hear you had a smooth experience at Lorenzo Buick GMC. Wishing you well!

January 31, 2025

The service and attention was excellent , it is satisfactory with the all services , thank you !!! , More

by luisa_mserra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC is pleased to know you had an excellent experience with our services and attention. Thank you for sharing your thoughts.

January 31, 2025

More than 20 days after my trade in and the dealer still hasn’t pay off the car to the bank very disappointed because Im about to have a late payment on my credit report More

by guillermo.valdes
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Lorenzo Buick GMC responded

Hello Guillermo, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your trade-in. Please send me an email with your preferred contact information to discuss this further. Thank you, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

Feb 13, 2025 -

guillermo.valdes responded

It's been almost a month and they still haven't resolved the problem, another late payment for my credit history

Feb 26, 2025 -

guillermo.valdes responded

2/26/25 up to this moment they still have not paid the trade in car, I just lost 94 points on my credit and I have had to pay the bank more than 2500 dollars so that they do not continue reporting me in collections since I have a record of delinquency on my credit and when I call the Lorenzo Buick Doral dealer they tell me that the manager is going to call me and I have been waiting for that call for more than a month, this is the worst nightmare that someone can go through, my next plan is a lawsuit to get them to respond to me for the deterioration of my credit and for the money that I have had to pay to stop losing my credit.

Feb 26, 2025 -

guillermo.valdes responded

2/26/25 up to this moment they still have not paid the trade in car, I just lost 94 points on my credit and I have had to pay the bank more than 2500 dollars so that they do not continue reporting me in collections since I have a record of delinquency on my credit and when I call the Lorenzo Buick Doral dealer they tell me that the manager is going to call me and I have been waiting for that call for more than a month, this is the worst nightmare that someone can go through, my next plan is a lawsuit to get them to respond to me for the deterioration of my credit and for the money that I have had to pay to stop losing my credit.

January 31, 2025

I received an excellent attention from the staff, specifically for Mr Antonio Corcho and Mr Julio Fernandez More

by armandod5541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Corcho
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Jan 31, 2025 -

Lorenzo Buick GMC responded

Thank you for your feedback. We're glad that our team was able to assist you at Lorenzo Buick GMC.

January 28, 2025

El dealer se encuentra lleno de vehivulos de uso lo que hace dificil el movimiento, el trato recibido fue corsial y eficiente More

by BERTACAMEJO81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milka
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Jan 29, 2025 -

Lorenzo Buick GMC responded

Gracias por dejar su comentario sobre nuestra selección de vehículos usados. Nos alegra que haya recibido un trato cordial y eficiente en Lorenzo Buick GMC.

January 27, 2025

Matt is my service manager. He is always great. Very professional, explains well and always returns my calls. More

by ELSA_MARRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 27, 2025 -

Lorenzo Buick GMC responded

Thanks for sharing your experience with our team at Lorenzo Buick GMC. We're grateful for the positive feedback.

January 25, 2025

Matthew realy explained the process and able to help me get great services for my car More

by GIGI21ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jan 26, 2025 -

Lorenzo Buick GMC responded

Wonderful to hear you received great service for your car from our team at Lorenzo Buick GMC. Wishing you safe and happy driving.

January 24, 2025

The service tech was very friendly and knowledgeable; he did all he could to make things as easy as possible. Mathew More

by ALEX@BZ-CONSOLTANTS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Jan 25, 2025 -

Lorenzo Buick GMC responded

We appreciate your feedback and are glad our team could assist you well. Thank you for choosing Lorenzo Buick GMC.

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