Lorenzo Buick GMC - Service Center

By far the worst service center I've visited. No regard for customers time. Completely dissatisfied with the overall experience. A simple task like programing a FOB key turned to a nightmare and No regard for customers time. Completely dissatisfied with the overall experience. A simple task like programing a FOB key turned to a nightmare and waisted 2 complete days for nothing. On another occasion it took 6 days to do a 4 hour job (warranty), furthermore when I asked for the paperwork of the job performed (something in the exhaust) I was told that since it was warranty I was not going to receive any documentation whatsoever. Now I have doubts if the work was even done... This is the typical shark-type outlet with no respect for customer service, none. More

You guys were great Bianco in service dept was amazing . thank you soo much for your help !! thank you soo much for your help !! More

Mathew was very knowable and polite. Service was quick and wait time was comfortable (good coffee). Service was quick and wait time was comfortable (good coffee). More

Fue bastante competivo estuvo bien las personas atienden bien se podría recomendar a más personas bien se podría recomendar a más personas More

Estoy muy contento y complacido con el trabajo del equipo de Lorenzo Buick muchas gracias a todos de Lorenzo Buick muchas gracias a todos More

The mechanic who serviced my car should train him better because he left the car full of grease inside. because he left the car full of grease inside. More

came in and spoke with matt and vvery nice and is the best and is my second time doing my service with him best and is my second time doing my service with him More

Mathew J Luetjen was very kind and helpful. Took my truck in swiftly and the oil change was done quickly. So far my favorite GMC dealer for service. Took my truck in swiftly and the oil change was done quickly. So far my favorite GMC dealer for service. More

Service was quick. Representative was attentive and engaging mentioned a steering wheel recall I didn’t even know about. One of my best visits to the dealer. Representative was attentive and engaging mentioned a steering wheel recall I didn’t even know about. One of my best visits to the dealer. More

Service Manager is very friendly and courteous. Nice guy. However, inability to leave voicemail message on his phone, took way too long to diagnose issue. After diagnosis, vehicle was at dealer f Nice guy. However, inability to leave voicemail message on his phone, took way too long to diagnose issue. After diagnosis, vehicle was at dealer for 9 days with only a catalytic converter warranty repair. Vehicle looks like was parked under trees which an external accessory was damaged along the back of the roof. I did not report it because I noticed it when I got home. I didn’t do a walkthrough at the dealer. My mistake. More