Lorenzo Buick GMC - Service Center

Terrible, Terrible, TERRIBLE experience. We will never go back or even attempt to ever tell anyone to use this service center. Explain to us how a service advisor communicates? Becaus We will never go back or even attempt to ever tell anyone to use this service center. Explain to us how a service advisor communicates? Because ours was non-existent. He tells you to either call or text him and then goes RADIO SILENT. ONLY way to get him is to call his manager for updates. Vehicle was left there for almost 1 month and no call, no text, no communication unless we harassed him to ask about our vehicle status. Almost like we were bothering him for what he gets paid to do. COMMUNICATE! So after almost 1 month, and after we harassed him about getting a loaner vehicle, for which NONE was offered ever, the vehicle seemed to be almost ready. Then the call came to pickup the vehicle and guess what... guess... We pick up the vehicle and it's not completely done. It's still leaking oil ALL OVER THE PLACE. They then try to state that it is left over residue and that they need to power wash it. Shouldn't they have done that before we arrived? Either way, this was and has been the worst experience that I've ever encountered. Hopefully it's over, but we are not sure, because we really don't know if the vehicle was truly fixed correctly. Maybe GMC will provide a brand new vehicle if the engine blows up. How about that GMC? You ready to give us a brand new vehicle? More

I received and excellent services, fast, professional, they accommodate all my need, I'm very happy. they accommodate all my need, I'm very happy. More

Is just the beginning, let’s see later when time to service the truck.by service the truck.by More

Just want to let you know I’m not happy about the service process. I made an appointment for Monday 10am only to be told when I arrived that it’s a three hour wait. So I had to reschedule for the next day be process. I made an appointment for Monday 10am only to be told when I arrived that it’s a three hour wait. So I had to reschedule for the next day because I could not wait that long and it was still an appointment issue because again it took almost three hours to have an oil change done to my vehicle. I’ll most likely be looking into other options in the future to have my vehicle serviced. More

I was pleased with my service and the gentlemen who helped me. Servicing car did take a bit long but overall pleased. helped me. Servicing car did take a bit long but overall pleased. More

We took our car in for a recall and wanted an oil change and tire rotation because we were going on a trip driving. While driving our oil change light came on which means that neither of those services were and tire rotation because we were going on a trip driving. While driving our oil change light came on which means that neither of those services were done and we specifically asked if they had been done and they told us yes but didn’t charge us anything which should have let us know there that the services were never done. More

I still waiting to call me back from the las 4 months…no great customer service…never got solution to my problem great customer service…never got solution to my problem More

Excellent service the staff is nice and always help me with my Black GMC Yukon with my Black GMC Yukon More

Hice appointment 9:30 AM para mantenimiento y rotacion de gomas estube mas de 6 horas esperando y cancele el carwash, si no hubiece salido despues de la 5:00 de la tarde. No lo recomiendo de gomas estube mas de 6 horas esperando y cancele el carwash, si no hubiece salido despues de la 5:00 de la tarde. No lo recomiendo More

It has honestly been horrible service my car has been at the dealer for over a week ! I have not gotten a call on the status of my car! I have to be calling to see what is going on something that was suppos the dealer for over a week ! I have not gotten a call on the status of my car! I have to be calling to see what is going on something that was supposed to take 3 days has taken over a week and they have not even started in the repairs of the vehicle. More