Lorenzo Buick GMC - Service Center

New Service manager Adrian outstanding treatment along with his well-trained associates. I can name two Luisito and Lixaleth. It is certainty an attitude of excellence. The GMC excellence that I always tr with his well-trained associates. I can name two Luisito and Lixaleth. It is certainty an attitude of excellence. The GMC excellence that I always trusted. Complete service satisfaction as I've required, short period of waiting and computer future diagnostics follow ups. My satisfaction could be completed if you let them know my heart felt comments. Grateful! OJordan Encore 2019 More

The service offered by the dealer was really fast a professional. The service advisor was knowledgeable and professional. professional. The service advisor was knowledgeable and professional. More

The service is horrible. They don’t have any mechanics. They did an oil change on my car and did not fix the recall which is a safety hazard, so I am basically driving around They don’t have any mechanics. They did an oil change on my car and did not fix the recall which is a safety hazard, so I am basically driving around after I took the car to the dealer with a recall in my vehicle and they did not fix it, their excuse was that they didn’t have a mechanic so if they don’t have a mechanic, why would they give appointments for service or maintenance on vehicles? I honestly go there because I purchased my vehicle there and it’s extremely close to my home but the dealer and the service department are the worst in customer service in all of Miami , it’s a shame More

My Yukon was there for more than a month ,they told me lot of lies,i still don't have a report of what they did. lot of lies,i still don't have a report of what they did. More

bought a car at the dealer knowing that I had a problem and it was not easy for them to fix it and they knew it, they are liars and the service is horrible and it was not easy for them to fix it and they knew it, they are liars and the service is horrible More

There are no words to describe the incompetence and poor service of this dealer. I bought a 2020 suburban from them in August and before October the car had a damaged engine. When I went looking for a sol service of this dealer. I bought a 2020 suburban from them in August and before October the car had a damaged engine. When I went looking for a solution, the sales manager's mistreatment was horrible, totally indifferent to the problem and not at all willing to accept that they sold me a broken car. Thanks to the fact that I put a guarantee on it, I am going to get it repaired because on their part not even a car to wait during the process in which I would be without my car. December arrived and I took the car to their workshop and after months of bad times and countless lack of response on their part as of today I had to go back to pick it up because they hadn't even touched it. In short, I continue with a broken car, with an engine that does not work. car that was sold to me in that condition. neither the dealer nor the workshop, nor his cars, nothing of them works. Bad service, bad attention More

Spent almost 2 weeks trying to reach service advisor. Finally reached him and now have to wait 30 days for appt. Service at Lorenzo sucks Finally reached him and now have to wait 30 days for appt. Service at Lorenzo sucks More

Great service, very happy with the professional experience provided by Adrian Hernandez, I would highly recommend dealer to anyone. experience provided by Adrian Hernandez, I would highly recommend dealer to anyone. More

I was given an appointment for 9 am. Arrived at8:45 and told that I had to wait 3 hours. Had to go to a doctor’s appointment at noon and come back for the service afterwards Arrived at8:45 and told that I had to wait 3 hours. Had to go to a doctor’s appointment at noon and come back for the service afterwards More

Muy mal servicio al cliente, grosera la señora de la caja, en servicio no te pueden revisar nada solo cambiar aceite, y con mala actitud. El precio es diferente al que te envian en el email y en el cupo caja, en servicio no te pueden revisar nada solo cambiar aceite, y con mala actitud. El precio es diferente al que te envian en el email y en el cupon. More