1,341 Reviews of Lorenzo Buick GMC - Service Center
Very bad customer service. Impossible to speak to reps. Attitude problem every time I would ask any question about my truck. Will not be returning to this dealership. Also w Impossible to speak to reps. Attitude problem every time I would ask any question about my truck. Will not be returning to this dealership. Also was giving a rental car and Enterprise informed me that Lorenzo Buick was not paying them and I might get charge for the rental car. More
Ara Adan was excellent! She is very knowledgeable about her vehicles and helped me pick the very best option for me. Highly recommended. She is very knowledgeable about her vehicles and helped me pick the very best option for me. Highly recommended. More
I bought a brand new Buick Encore 2018. In 2020 I took it because the battery was dead. They replaced it. In 2022 I took it for the same reason. Three months later, I took it for the same r In 2020 I took it because the battery was dead. They replaced it. In 2022 I took it for the same reason. Three months later, I took it for the same reason. They said it was the starter. A week after that, I still have problems starting the car. It hesitates. It is under warranty but I doubt they will get to the bottom of this car issue. More
2.50 hrs waiting for an oil change and tire rotation this is not the first time I had previously gone for service without an appointment and the same over 2hrs plus still no excuse. Now this time i made the is not the first time I had previously gone for service without an appointment and the same over 2hrs plus still no excuse. Now this time i made the appointment whats the excuse now? It's a waste of time for the paying customer no consideration makes no sense if your giving a survey and there is nothing being done to improve the situation its a waste of time on ether side if nothing is being done ill be looking to take my service somewhere else were my time and money matters More