1,341 Reviews of Lorenzo Buick GMC - Service Center
Service was good and the service advisor was friendly. I did, however, get way overcharged for the tire. I was told it was going to be $211 for the tire. I was charged $245. The retail going rate for t I did, however, get way overcharged for the tire. I was told it was going to be $211 for the tire. I was charged $245. The retail going rate for the same exact tire is $185. It was late in the day when I picked up the car and i had to pick up my children so I just paid and left, had no time to dispute it. More
Took 4 days to even confirm they had my car after getting it towed to them. Then another 4 days to change a battery. I’ll Never buy from them again if this is how bad the service is. it towed to them. Then another 4 days to change a battery. I’ll Never buy from them again if this is how bad the service is. More
The greeter was extremely kind and respectful. Then I was introduced to the service advisor. His name is Michael Garcia. He took the data of the car and then completed the forms. He informed that Then I was introduced to the service advisor. His name is Michael Garcia. He took the data of the car and then completed the forms. He informed that the car would be ready in two or two and half hours and I could wait in the lounge. Coffee etc. really nice. I went home anyway and he called me back to pick up the car. It was washed, yes! really nice. I like the service and will take my Buick there from now on and ask for Mr. Michael Garcia as well. More
Their customer service was great. Very easy to drop off and they finished even sooner than expected. Friendly staff throughout the entire dealership. and they finished even sooner than expected. Friendly staff throughout the entire dealership. More
I don't know why I want back for a second service visit. No parts available, especially for Diesel vehicles. Things that are supposed to be part of a 15,000 service were not changed bu charged (wiper blades No parts available, especially for Diesel vehicles. Things that are supposed to be part of a 15,000 service were not changed bu charged (wiper blades). It will be the last visit. More