1,389 Reviews of Lorenzo Buick GMC - Service Center
I was absolutely disappointed with the Service Dept. On Nov 9th, I made an appointment with Geovanny Suarez via text for Nov 10th at 11:00 a.m. When I showed up, I was told that Geovanny is no longer work Nov 9th, I made an appointment with Geovanny Suarez via text for Nov 10th at 11:00 a.m. When I showed up, I was told that Geovanny is no longer working at that location and that I did not have an appointment but if I was willing to wait 2 hours, they could serve the vehicle. I told I could not wait and therefore, made an appointment for Nov 12th at 12:00 noon. When I arrived at 11:55 a.m. there was no line whatsoever in service area, but there was no service personnel either. I went inside to the receptionist and she mentioned that is normal (????) that I just had to wait. Finally someone came and said although I had an appointment it will take 2 hours! After this period of time I started asking periodically for the vehicle, and every time they would say that it was going to be ready soon. It was 3:00 p.m. and I had not had any lunch and had a doctors appointment at 4:00 p.m. Once again, I asked if the car was ready, and they indicated that yes, and that it was being washed. At 3:30 p.m. I went and look for myself and saw the car was parked (not washed), so I said to the service advisor that it is not being washed and that I needed the car as it is. They brought the car and said they would not charge me so I can "leave happy". I thanked the gesture but did not leave happy at all. That day, Friday Nov 12th, I did not have lunch at all and missed my doctor's appointment as well. I believe this is unacceptable that I spend most of the day waiting for the car to have an oil change and tire rotation. Where can I go next time to get satisfactory service??? Besides, I am sorry to say but it seemed to me the service advisors were not busy at all. More
The BUYING experience "excellent" the seller" lovely woman"and sincere, better person, can't be, the service at shop" and costumer help and access "poor" to *worst* *experience ever*, sorry its the trut woman"and sincere, better person, can't be, the service at shop" and costumer help and access "poor" to *worst* *experience ever*, sorry its the truth" and I wish as a costumer and consumer, those things changes for the good of all together to make a better place for same workers, costumers, like me that saw this place at the moment" like a family zone" but with those" No interest in helping you" in fixing my car under warranty bought there" with a check engine light issue" still waiting for their call", it's been 3 weeks nothing, no "courtesy vehicle", nothing, can't feel satisfied at all "Am still waiting for the part they told", my car needed" so meanwhile use the vehicle like that", then you stand there waiting for someone to talk to you" and nothing they pass next to you "not even saying hello,", or asking you", if need help" am expressing my experience at."Service" here" hope this review help em, make conscience of what they are not doing right" that could lead to many negative outcomes" personally" talking" its what its" mutual transparency and respect are the base for a "BEST BUSINESS RELATIONS" BETWEEN COSTUMERS AND PROVIDERS", NOTE: "QUALITY ASSURANCE* CHECKED* M.F" More
Good customer service.Fast solutions and replacement.It Good customer service. Fast solutions and replacement. It was the battery replacement. Nice coffee options Good customer service. Fast solutions and replacement. It was the battery replacement. Nice coffee options More
Excellent customer service , handling with careI will Excellent customer service , handling with care I will recommend this dealer to friends and family Excellent customer service , handling with care I will recommend this dealer to friends and family More
Don't go to this Dealership. It's a "Banana" Dealership. My leased car was 12 days in a row to fix an electrical issue from the Factory and they didn't provided a loaner or rental car. They don't have a car My leased car was 12 days in a row to fix an electrical issue from the Factory and they didn't provided a loaner or rental car. They don't have a car rental contract with any rental company, pretty convenient for them, and pretty Inconvenient for you. Poor costumer service. Excellent sales process, POOR Costumer service if you have to come back for Service or other issue. More