Lorenzo Buick GMC - Service Center

Excellent customer service and excellent service. Thank you for the help. I don’t know the employee name you for the help. I don’t know the employee name More

I was told that they provide me certain service which I found out was not true . They did not do what they told me they where going to do found out was not true . They did not do what they told me they where going to do More

Excelente y rápido servicio , bien team , se los recomiendo aún sin appointment me atendieron, el carro además del servicio de cambio de aceite lo lavaron por dentro y por fuera, se los recomiendo recomiendo aún sin appointment me atendieron, el carro además del servicio de cambio de aceite lo lavaron por dentro y por fuera, se los recomiendo More

Very hard to get in contact with the service people. Left on hold several times. Left message with complaint never got a call back! I went in for a recall on the airbag. The dash was left cracked in Left on hold several times. Left message with complaint never got a call back! I went in for a recall on the airbag. The dash was left cracked in many areas. When I called I got no answer back. More

Excellent, The salesman very professional, help us from the beginning in everything. I found wat I was looking for. I recommend GMC dealer to everyone. ...but, I would have liked it to be a little cheaper. the beginning in everything. I found wat I was looking for. I recommend GMC dealer to everyone. ...but, I would have liked it to be a little cheaper. More

I was there from 11AM-4:15PM, by appointment, for an oil change. I was told it would only take 2 hours so a loaner car wasn't necessary. At the 2 hours I checked and was told it would be another "7 minutes change. I was told it would only take 2 hours so a loaner car wasn't necessary. At the 2 hours I checked and was told it would be another "7 minutes or so". After 30 minutes I checked, and was told it would be ready shortly. When I tried to check again, the place was a ghost-town and I was starving. By 2:15 I was getting frantic as I had a grand-daughter to pick up by 3:30, 40 minutes away. I told them. Found Mike who tried to help me. He found my tech, Obi, who was sweet and tried to help me. By 3pm I was hysterical. Obi informed me that the oil filter wasn't at the dealership and they were trying to find one!! SAY WHAT?!?! I had to somehow, someway, find someone to get my 1stgrandchild. My 2nd grandchild need to be picked up by 4pm! They tried to finally found me loaner car....... it wouldn't come and wouldn't come and it wouldn't come. Come to find out, they were washing it for me. HOW CONSIDERATE. Forget that I had a crisis on my hands. The filter finally arrived and I was out by 4:15PM. Needless to say, I had to unearth someone else to pick up my 2nd grandchild. No one told me the truth about the status of my car and the lack of oil filter till about 3pm!!!! Unacceptable. Inhumane. Inconsiderate. If they'd only told me the truth at 11AM or before I even went there, I could have made arrangements. They probably didn't because they were short on loaner-cars. What I went through knowing I had 2 little children to pick up and couldn't, was absolutely inhumane. I will not set foot in this dealership again if I can help it and if this continues at the Williamson dealership I'm done with Buick. More

Mike the service rep was great. When my truck came out without having the tire rotation done he went and did it himself even though it was not his fault. without having the tire rotation done he went and did it himself even though it was not his fault. More

Not was a good experience this time I had to wait for 2 hours for my car and I had appointment with the dealer t hours for my car and I had appointment with the dealer t More

Jorge provided great customer service. Definitely would recommend it to my friends and family members. Appreciate all you did. Thank you. Continue the good work. recommend it to my friends and family members. Appreciate all you did. Thank you. Continue the good work. More

My truck took it in for service and they didn’t fix my issue and got charger 800 dollars my ac still broken not happy issue and got charger 800 dollars my ac still broken not happy More