Lorenzo Buick GMC - Service Center

Stay away, the service manager doesn’t care about your experience or business. It took over 3 hours for an oil change and tire rotation, except that they didn’t even complete the tire rotation. experience or business. It took over 3 hours for an oil change and tire rotation, except that they didn’t even complete the tire rotation. More

It was super!!! The only thing it took more than 3 hours. The dealer couldn’t provide a loner or transportation so I had to wait a lot inside the dealer The dealer couldn’t provide a loner or transportation so I had to wait a lot inside the dealer More

Outstanding service ! Michael Garcia was extremely helpful and had very excellent customer service. The facility itself was very clean. Will definitely be coming back for my next service helpful and had very excellent customer service. The facility itself was very clean. Will definitely be coming back for my next service More

Exceeded my expectations and Giovanni made it seamless! Before I knew it he was back with my keys and said “You’re all set Potter” Thank You seamless! Before I knew it he was back with my keys and said “You’re all set Potter” Thank You More

Very good customer service. Employee was extremely helpful and kept me updated on my car. I was very happy with the quality of care provided. helpful and kept me updated on my car. I was very happy with the quality of care provided. More

The most horrible and time consuming and expensive experience since servicing my vehicles at Lorenzo - manager was unavailable for a simple courtesy conversation - I am holding off from procuring a ne experience since servicing my vehicles at Lorenzo - manager was unavailable for a simple courtesy conversation - I am holding off from procuring a new vehicle from Lorenzo ... Obe was great and Geo did his best under the circumstances... 👎🏿 More

Ricardo Candelario is the best, very helpful, excellent service , the staff are friendly, they have free coffee and a really nice area for kids, everybody is wearing mask service , the staff are friendly, they have free coffee and a really nice area for kids, everybody is wearing mask More

The service advisor who took in he car was very courteous, and the wait to have the car serviced took about the time he indicated. courteous, and the wait to have the car serviced took about the time he indicated. More

I thought the service was great and was helped immediately. I don't agree with price mark ups on parts and quality of GMC vehicles and products is questionable. No direct way to speak to a technic immediately. I don't agree with price mark ups on parts and quality of GMC vehicles and products is questionable. No direct way to speak to a technician. I asked if fluids and other inspections were checked, I was assured that wiper fluid was topped off it was not it was still empty, I question the service I received. Overall, not impressed with GMC. The service manager was tentative. More

Came in for check engine light at 0700 am appointment and didn't get feedback till 2hr later. Total time was 3hr visit, that didn't include a Truck wash. I bypassed due to such a long stay. didn't get feedback till 2hr later. Total time was 3hr visit, that didn't include a Truck wash. I bypassed due to such a long stay. More