Lorenzo Buick GMC - Service Center

Terrible customer service. Didn't feel valued at all. Over a 7 hour wait and the rep came in to the waiting room once ... to tell me the $49.95 estimate was now $1500. I made an appointment for routine Over a 7 hour wait and the rep came in to the waiting room once ... to tell me the $49.95 estimate was now $1500. I made an appointment for routine maintenance and check on detailing. I had a low tire pressure alert on 1 tire, and 7 hours later I was paying for several pages of issues. The tech didn't go into detail on tires (what are my driving requirements, warranty, choices), the absolute need for any of the repairs, nor give a good estimate on time of completion. I drove in at 7.15am, waited 3 hours for any type of estimate, at 10.15am said within 2 hours work would be completed ... and I didn't get a final bill until 2.16pm. I drove away at 2.30pm. In this era of being valued as a customer, I certainly did not feel that way. I honestly felt like I was the customer with a potentially low service bill who "needed" to have a larger bill before leaving. I've never had that feeling before at Lorenzo GMC. Very disappointed. More

Estuve desde 9y40 de la mañana hasta las las 2 y 22 de la tarde para que me digan que es la trasmicion y no me ayudaron la tarde para que me digan que es la trasmicion y no me ayudaron More

Michael was extremely helpful and met all our needs! He received the car and made the process feel easy from beginning to end. Will be back for services received the car and made the process feel easy from beginning to end. Will be back for services More

Great Service amazing communication and fast job. The service Advisor was excellent really friendly and very professional. I highly recommend this dealership to anyone in the area. service Advisor was excellent really friendly and very professional. I highly recommend this dealership to anyone in the area. More

This dealership has very professional staff showing respect and good care of customers. I had very good experience. The only thing last time, my first new car maintenance I had to wait so long. Maybe y respect and good care of customers. I had very good experience. The only thing last time, my first new car maintenance I had to wait so long. Maybe you were short in staff. More

Had an 1100AM appointment for Oil change only. Was waiting over 2 hours for work to be started. Was approximately 4 hours to have oil change completed, with a service appointment inplace. Shuttle ride waiting over 2 hours for work to be started. Was approximately 4 hours to have oil change completed, with a service appointment inplace. Shuttle ride took too long to pick us up, ended up using Uber to get back to dealership. Dealership did treat the vehicle with respect and provided complimentary car wash. More

Great experience. Handled services needed professionally. Will continue to have my vehicle serviced there. Service staff took care of the oil change, tire rotation, and two recalls without needing to be prom Will continue to have my vehicle serviced there. Service staff took care of the oil change, tire rotation, and two recalls without needing to be prompted on what services were required. More

Efficient Rapid CleaningI have not more comments about Efficient Rapid Cleaning I have not more comments about that The service was excellent and the representative who attended me was very profesion Efficient Rapid Cleaning I have not more comments about that The service was excellent and the representative who attended me was very profesional That is all More

I have been buying at LorenzoBuick since 2005 when I bought my first 2004 Buick Century. Mr. Antonio Corcho has always been very professional. Fantastic bought my first 2004 Buick Century. Mr. Antonio Corcho has always been very professional. Fantastic More

I am extremely satisfied and pleased with the professional and friendly manner. Giovanni was great, excellent customer service skills. Thank you and many blessings Giovanni professional and friendly manner. Giovanni was great, excellent customer service skills. Thank you and many blessings Giovanni More