Lorenzo Nissan Ft. Lauderdale

They ripped me off. Sold me an extended warranty and now they do not even return my calls. Took my money and don't care about me or my car anymore. I left messages for the finance manager and for the gene they do not even return my calls. Took my money and don't care about me or my car anymore. I left messages for the finance manager and for the general manager and they just ignore me. Buyer beware!!!!! More

Terry the mechanic who my appointment was with is extremely nice. He spoke in a respectful manner to me which I like. The issue I had a 10:30 am appointment and I was there for 3 hours. When I was gi extremely nice. He spoke in a respectful manner to me which I like. The issue I had a 10:30 am appointment and I was there for 3 hours. When I was given a choice between 9:30 and 10:30 am, I chose 10:30 am. The point is if I’m given a certain time option my car should be able to be serviced at around the time of my appointment. I didn’t like the waiting for 3 hours especially considering I had an appointment More

Outstanding service from the oil change men Oswaldo, Randy and the Spanish looking guy (I forgot his name lol 😂)… Also Aj the salesman is awesome. Randy and the Spanish looking guy (I forgot his name lol 😂)… Also Aj the salesman is awesome. More

Had to get towed in to swap out a defective battery. Great service from Terry included a quick turnaround and a complimentary car wash. Thanks Terry! Great service from Terry included a quick turnaround and a complimentary car wash. Thanks Terry! More

I saw on Cars.com a 2019 Toyota Rav4 on cars.com for $21,880 and I was buying it for my Sister In Law and it's what she wanted so we were going to buy it and ship it to MO for her. I spent 2 days worki $21,880 and I was buying it for my Sister In Law and it's what she wanted so we were going to buy it and ship it to MO for her. I spent 2 days working on details with Alex and told him I was just going to wire the money down, he then tells me every car has an $895 processing fee...which is about 3x the price of any dealership, I ask him to check into it and he says they can't do anything about it, I said fine get me the exact total and I will send the money. Should be $22775! He comes back with $32,129.93, over $9000 higher, I respond he must of made a mistake a d he tells me the price changes based on the fact that I didn't finance and also trade a car in. I went through the entire Cars.com listing and nowhere does the price state this and it's very very shady and deceptive. Screenshots attached More

The service was slow and there was a lack of communication. I made an appointment and arranged to be dropped of near by. The driver was massless and texting while driving. When I asked how will communication. I made an appointment and arranged to be dropped of near by. The driver was massless and texting while driving. When I asked how will I get picked up, he told me to let Nissan know once’s called when the car is ready. When I got the call and asked for an escort, they told me “oh we stop shuttle service at 5.” How was I suppose to know? How was I suppose to get back if they dropped me off in the first place?? I had to arrange a ride back. Once there, I got attitude from the cashier because “the service center closed at 6” and I arrived at 6:15. No one informed me if the closing time. I could have been there sooner but I had to arrange a ride. More

I scheduled an appointment for an oil change and an alignment. My schedule is very tight. I arrived on time and they failed to tell me prior that the alignment machine was down and they could only do m alignment. My schedule is very tight. I arrived on time and they failed to tell me prior that the alignment machine was down and they could only do my oil change. They said they would call me when the machine is ready but I have not received any notice. More

Luis Becerra was so helpful in our hunt for a new vehicle. I was in and out of the dealership in no time. Easy and simple. vehicle. I was in and out of the dealership in no time. Easy and simple. More

I went for a replacement switch. Craig Servo was the advisor. Had an appointment for 8:15 am. Waited 2 hours he did not follow up with me to let me know how long it would take and what the problem was. advisor. Had an appointment for 8:15 am. Waited 2 hours he did not follow up with me to let me know how long it would take and what the problem was. I spoke with manager and he went to find out with technician. He told me that they did not have a part. But no one told me anything. Craig always told me when he gets a chance he will check. Meanwhile he kept taking his time with other customers showing ne that I am not important. In addition I wanted to take care if brakes and my car was parked across the street. . I had to be on top of them to get my car finished. I was there 5 hours. I am not happy More

Jean was amazing and a great help after being ignored by the initial rep. He was very thorough and knowledgeable. Answered all my questions. Ended up buying 2 cars from him that day because he was so great the initial rep. He was very thorough and knowledgeable. Answered all my questions. Ended up buying 2 cars from him that day because he was so great! More