Lorenzo Nissan Ft. Lauderdale - Service Center

The customer service was great. The saw what needed to be done and did it The saw what needed to be done and did it More

As always, Craig Servo is a great help! One of the main reason I keep coming back! One of the main reason I keep coming back! More

My visit at Lorenzo Nissan was the best and easiest car appointment I’ve ever had. They even vacuumed and cleaned my car:) Terry was the one who helped me out and gave me a sheet of possible things to l appointment I’ve ever had. They even vacuumed and cleaned my car:) Terry was the one who helped me out and gave me a sheet of possible things to look out for. He’s the best and will be bringing me car to Lorenzo going forward. Thank you, Charlie Evans More

Excellent customer care and follow up, Terry in the service department is awesome. Theo in sales, super caring and kind service department is awesome. Theo in sales, super caring and kind More

The service was excellent and on time I highly recommend your dealership for your professional customer service your dealership for your professional customer service More

Service is consistently A+, always leave feeling confident that my vehicle was given the best care. Customer service is impeccable. confident that my vehicle was given the best care. Customer service is impeccable. More

Mike Hernandez was the only bright light in a 4 month warrantee repair ordeal. My Preowned Nissan 2019 developed an electric window failure back in April. I took the vehicle back to a Nissan Dealer, Lor warrantee repair ordeal. My Preowned Nissan 2019 developed an electric window failure back in April. I took the vehicle back to a Nissan Dealer, Lorenzo in this case. The initiating Service advisor was actually annoyed that I had been sent in on a Saturday am to get this sservice issue addressed 4/5/22. After a 5 hr waste of my day off, I was informed that the motor in the door and another mechanism had failed and would be replaced under the vehicle s bumper to bumper warrantee. The parts , however , might take upto 2 months to come in. And so my journey began....I called in June. July (one of 2 in, told I d need to leave the car 3 days for repair...) Finally I called back and got Mike Hernandez - the only helpful person I dealt with. Yes the parts had come in (and no one texted or called) . Mike said to call and he d set up repair (same day, no renting a car or huge delays ) and that is what took place 8/9/22 - over 4 months from when I started . Unfortunately, Mike confided that he may be gone as of the 10th, a true loss to the service department if that is indeed the case. BTW I am a loyal Nissan customer since 1999....2000 Xterra, 2006 Xterra, 2013 Murano and 2019 Pathfinder....after dealing with several local service centers for Nissan here in FTL ....let s just say my allegiance to Nissan is waning.....John Lombardi More

The person who attended me was very kind, thanks Gerald. There wasn't much of a wait for attention. The delivery of the car was on the same day, I was very happy about that. There wasn't much of a wait for attention. The delivery of the car was on the same day, I was very happy about that. More

Gerald was great. I went in, we discussed the needs of the car and what services needed to be performed. Overall, great experience. I went in, we discussed the needs of the car and what services needed to be performed. Overall, great experience. More

I was very impressed by the service I received . Actually the service manager wrote me up so I would not wait. The staff was great. the service was busier then I thought but i was taken in quickly Actually the service manager wrote me up so I would not wait. The staff was great. the service was busier then I thought but i was taken in quickly . I would recommend them to anyone. More