Lorenzo Nissan Ft. Lauderdale - Service Center

Service is consistently A+, always leave feeling confident that my vehicle was given the best care. Customer service is impeccable. confident that my vehicle was given the best care. Customer service is impeccable. More

Mike Hernandez was the only bright light in a 4 month warrantee repair ordeal. My Preowned Nissan 2019 developed an electric window failure back in April. I took the vehicle back to a Nissan Dealer, Lor warrantee repair ordeal. My Preowned Nissan 2019 developed an electric window failure back in April. I took the vehicle back to a Nissan Dealer, Lorenzo in this case. The initiating Service advisor was actually annoyed that I had been sent in on a Saturday am to get this sservice issue addressed 4/5/22. After a 5 hr waste of my day off, I was informed that the motor in the door and another mechanism had failed and would be replaced under the vehicle s bumper to bumper warrantee. The parts , however , might take upto 2 months to come in. And so my journey began....I called in June. July (one of 2 in, told I d need to leave the car 3 days for repair...) Finally I called back and got Mike Hernandez - the only helpful person I dealt with. Yes the parts had come in (and no one texted or called) . Mike said to call and he d set up repair (same day, no renting a car or huge delays ) and that is what took place 8/9/22 - over 4 months from when I started . Unfortunately, Mike confided that he may be gone as of the 10th, a true loss to the service department if that is indeed the case. BTW I am a loyal Nissan customer since 1999....2000 Xterra, 2006 Xterra, 2013 Murano and 2019 Pathfinder....after dealing with several local service centers for Nissan here in FTL ....let s just say my allegiance to Nissan is waning.....John Lombardi More

The person who attended me was very kind, thanks Gerald. There wasn't much of a wait for attention. The delivery of the car was on the same day, I was very happy about that. There wasn't much of a wait for attention. The delivery of the car was on the same day, I was very happy about that. More

I was very impressed by the service I received . Actually the service manager wrote me up so I would not wait. The staff was great. the service was busier then I thought but i was taken in quickly Actually the service manager wrote me up so I would not wait. The staff was great. the service was busier then I thought but i was taken in quickly . I would recommend them to anyone. More

Gerald was great. I went in, we discussed the needs of the car and what services needed to be performed. Overall, great experience. I went in, we discussed the needs of the car and what services needed to be performed. Overall, great experience. More

It’s always a great pleasure to work with Gerald. he called me promptly Monday morning and had it fixed in a couple of hours. He has excellent patience and explains everything thoroughly. Thanks agai he called me promptly Monday morning and had it fixed in a couple of hours. He has excellent patience and explains everything thoroughly. Thanks again for your assistance. More

Craig was our service rep. He was very helpful and kind. He was very helpful. He was very helpful and kind. He was very helpful. More

Pleasant personable smiling faces when you walk in until you leave thank you thank you you leave thank you thank you More

I always have to wait a long time, over 20 minutes average before anyone says hello. You need a dedicated expediter instead of who ever is free checking new arrivals. average before anyone says hello. You need a dedicated expediter instead of who ever is free checking new arrivals. More