Lorenzo Nissan Ft. Lauderdale - Service Center

Wonderful me and Made my process Very easy. Was always in communication with me, and always answer the phone Was always in communication with me, and always answer the phone More

As usual my visit to Nissan was great! Gerald was amazing as well as professional and polite; he adressed my issues and concerns. Gerald was amazing as well as professional and polite; he adressed my issues and concerns. More

All my experiences since 2012 have been excellent with this dealership and my salesman, Gene! this dealership and my salesman, Gene! More

I have been working with Bruno. He has always gave his advice and follow up times for services He has always gave his advice and follow up times for services More

Great service, the agent that assisted me was great, showed that he care about he's customers. showed that he care about he's customers. More

Vehicle was sold without being properly inspected and serviced. 2 recalls and without preventive maintenance i.e oil change and brake fluid flush. Top off fluids. Possibly an isolated incident. Chain b serviced. 2 recalls and without preventive maintenance i.e oil change and brake fluid flush. Top off fluids. Possibly an isolated incident. Chain broke between sales and service department. Sale staff was made aware along with the GM. An Appointment was made for the next day. I arrived at the dealership at 0730. Service Manager instead of immediately remediate the issues. Held the car at a bay without being worked/assigning a tech from 0730 to 1130. Then sent someone to tell me that the vehicle will not be ready until the next day because its a 5 hour job. They lost 3 hours without assigning it to a tech. It should be noted that the GM had previously instructed him the day before to take care of the vehicle/issues upon arrival at the dealership. Service Manager failed to do so then argued when I pointed out the lack of customer service and unwillingness to remedy the issue. I decided to stay on site while the vehicle was being worked on. Loss trust that the job will be performed without involving upper management. which I did. Service Assistant Manager Craig did keep me informed. He was professional, respectful and showed care. The dealership has a new GM, who showed interest and took responsibility. He definitely was key in getting the service performed. Also Gino and Alex were of great help and assistance during sale and repairs. Other staff were friendly and some took the time to check on me. Dealership waiting area is clean and offers coffee and water. Hopefully this was an unusual situation. More

Great service, treated me like family and had me in and out with a few mins I recommend all my family and friends to come here! out with a few mins I recommend all my family and friends to come here! More

Craig was very informative about what was needed, he also called me regarding additional service that needed to be performed and my car was ready ahead of schedule! called me regarding additional service that needed to be performed and my car was ready ahead of schedule! More

Gerald was rude and unprofessional. Communication was horrible. Vehicle won’t come out park Had to be towed. Communication was horrible. Vehicle won’t come out park Had to be towed. More

I would recommend lawn Lonzo cost service to anyone. They are very profession, and they are good for what they do at the dealership service send it. They are very profession, and they are good for what they do at the dealership service send it. More