Lorenzo Nissan Ft. Lauderdale - Service Center

Craig is always available for me and keep me updated on things that my car needs. I can always count on him when I need him. Sincerely Jeanette Erazo things that my car needs. I can always count on him when I need him. Sincerely Jeanette Erazo More

Everything was fantastic! ! Easy to make an appointment online. The greeting was immediate and nice! Shuttle service was awesome! Communication about the repair was was quick. ! Easy to make an appointment online. The greeting was immediate and nice! Shuttle service was awesome! Communication about the repair was was quick. My vehicle was washed and cleaned at pickup. Overall a great experience!! More

Advisor is very helpful he always makes sure everything is satisfactory before leaving. He keeps you updated of service as you wait. is satisfactory before leaving. He keeps you updated of service as you wait. More

When I drove in and parked in the service center, it took about 15 minutes for someone to actually come and see if I needed help, and the reason for my visit. There was only 1 car before me. Someone was help about 15 minutes for someone to actually come and see if I needed help, and the reason for my visit. There was only 1 car before me. Someone was helping that person, and the other advisors there didn’t come to me when I was there waiting. I got there a little before 5, maybe around 4:45, I think. I am not 100% sure, but it was later in the day. The original advisor that helped me told me everything that I requested couldn’t be done because they were closing at 7. That was fine with me. However while waiting, I noticed that everything was closing up and I was wondering if anyone realized I was still in the waiting area all by myself. I was looking for the advisor that assisted and I didn’t see him, so I started walking around looking for help, and then I saw another advisor walking in an office. I asked that advisor where my advisor was… he told me that person was gone for the day… but he had my key and my vehicle was ready. It would’ve been nice if he alerted me that he was gone and someone else was taking over. Anyway, I gave 4 stars because I always get through in a not too bad timely manner… and the final advisor that helped me was much friendlier than the first. More

Charged $200 to check bearing with flat tires. Could be more honest say change tired Could be more honest say change tired More

He is very professional and caring for customers, also making sure customers are satisfying. Highly recommended lorenzo dealership! making sure customers are satisfying. Highly recommended lorenzo dealership! More

Showed up for scheduled appt (program new fob) to find out that somehow I didn't have an appt. Service manager got me in despite their error. My vehicle sat the entire day until 2 hrs prior to close they out that somehow I didn't have an appt. Service manager got me in despite their error. My vehicle sat the entire day until 2 hrs prior to close they tried the part and it was defective. I was then notified that the Parr would have to be ordered and would arrive next morning. After having my vehicle for 11 hours for a fob replacement/programming they now had it overnight. The next morning they had the new fob and had it programmed just under 2 hours from opening. More

Gerald has been my advisor for years. He is always professional and takes care of me. He is always professional and takes care of me. More

Craig is honest and professional. Great customer service and explains everything very well. He takes good care of me! Great customer service and explains everything very well. He takes good care of me! More

Service was very prompt and efficient considering unexpected incident. Bruno was very informative and kept in communication to let us know of updates and changes that occurred. unexpected incident. Bruno was very informative and kept in communication to let us know of updates and changes that occurred. More