Lorenzo Nissan Ft. Lauderdale - Service Center

I have given them many opportunities. They don't greet you when you drive up. They just wall right by you and make you feel that you are disturbing them. Even when you have a simple appoi They don't greet you when you drive up. They just wall right by you and make you feel that you are disturbing them. Even when you have a simple appointment for an oil change, you have to wait over 2 hours. Then you have to wait another 30 minutes to get your keys and invoice More

I appreciate the fact that they did a complete evaluation of the vehicle and alert me of the possible repairs available on top of that they hand wash the car of the vehicle and alert me of the possible repairs available on top of that they hand wash the car More

Terry is wonderful. . He is courteous and understands my time and concerns with my car. As an elderly person and a widow my car Is my lifeline and I appreciate his sugge . He is courteous and understands my time and concerns with my car. As an elderly person and a widow my car Is my lifeline and I appreciate his suggestions of days and times to fit into my very busy schedule. He always returns my calls and I appreciate this. He makes my service days less stressful. Thank you. More

The customer service was great. The saw what needed to be done and did it The saw what needed to be done and did it More

As always, Craig Servo is a great help! One of the main reason I keep coming back! One of the main reason I keep coming back! More

The service was excellent and on time I highly recommend your dealership for your professional customer service your dealership for your professional customer service More

My visit at Lorenzo Nissan was the best and easiest car appointment I’ve ever had. They even vacuumed and cleaned my car:) Terry was the one who helped me out and gave me a sheet of possible things to l appointment I’ve ever had. They even vacuumed and cleaned my car:) Terry was the one who helped me out and gave me a sheet of possible things to look out for. He’s the best and will be bringing me car to Lorenzo going forward. Thank you, Charlie Evans More

Excellent customer care and follow up, Terry in the service department is awesome. Theo in sales, super caring and kind service department is awesome. Theo in sales, super caring and kind More

Service is consistently A+, always leave feeling confident that my vehicle was given the best care. Customer service is impeccable. confident that my vehicle was given the best care. Customer service is impeccable. More

Mike Hernandez was the only bright light in a 4 month warrantee repair ordeal. My Preowned Nissan 2019 developed an electric window failure back in April. I took the vehicle back to a Nissan Dealer, Lor warrantee repair ordeal. My Preowned Nissan 2019 developed an electric window failure back in April. I took the vehicle back to a Nissan Dealer, Lorenzo in this case. The initiating Service advisor was actually annoyed that I had been sent in on a Saturday am to get this sservice issue addressed 4/5/22. After a 5 hr waste of my day off, I was informed that the motor in the door and another mechanism had failed and would be replaced under the vehicle s bumper to bumper warrantee. The parts , however , might take upto 2 months to come in. And so my journey began....I called in June. July (one of 2 in, told I d need to leave the car 3 days for repair...) Finally I called back and got Mike Hernandez - the only helpful person I dealt with. Yes the parts had come in (and no one texted or called) . Mike said to call and he d set up repair (same day, no renting a car or huge delays ) and that is what took place 8/9/22 - over 4 months from when I started . Unfortunately, Mike confided that he may be gone as of the 10th, a true loss to the service department if that is indeed the case. BTW I am a loyal Nissan customer since 1999....2000 Xterra, 2006 Xterra, 2013 Murano and 2019 Pathfinder....after dealing with several local service centers for Nissan here in FTL ....let s just say my allegiance to Nissan is waning.....John Lombardi More