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Lost Pines Toyota - Service Center

Bastrop, TX

4.5
265 Reviews
Call Service Center (512) 303-1200

265 Reviews of Lost Pines Toyota - Service Center

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June 11, 2025

My recent visit to the service department was excellent. The process was efficient and organized. Cam was incredibly helpful, keeping me updated as to progress throughout the process. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam Caldwell
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Jun 11, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that your visit to our service department was excellent. Efficiency and clear communication are top priorities for us, and we're glad Cam was able to keep you well-informed throughout your visit. We’ll be sure to pass along your feedback to him. We appreciate your support and look forward to seeing you again at Lost Pines Toyota!

June 11, 2025

Toyota service has always been very good. We were early but they did start right away. The text messages are a nice way to keep in touch as they did an oil change, tire rotation and inspect More

by dorothymatheson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He told me his name but I do not remember it. Very nice young man. Talked with my husband about military servic.
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Jun 11, 2025 -

Lost Pines Toyota responded

Thank you for your continued trust in Lost Pines Toyota! We're glad to hear that our team got you started early and kept you updated throughout your service visit. It's great to know the oil change, tire rotation, and inspection went smoothly and that your vehicle is ready for the road ahead. We appreciate your kind words and look forward to seeing you next time!

May 21, 2025

Very pleasant service and attitude from everyone. Everything is done on a timely manner. Kept me informed of progress. More

by fxrgod62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience with our team and that you felt informed and well taken care of throughout the process. Timely service and clear communication are priorities for us, and it's great to know we delivered on that. We truly appreciate your feedback and look forward to serving you again!

May 18, 2025

I had a appointment scheduled shower up 15 minutes before took them 30 minutes to come and check me in . More

by breonbrown3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody McCormick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Liriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
1.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laurie Liriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Liriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Bastien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Liriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Pennell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Lost Pines Toyota responded

Thank you for sharing your experience, and I sincerely apologize for the delay you encountered during your appointment. We understand how valuable your time is, and it’s never our intention to keep our customers waiting. We’re actively reviewing what happened during your visit to ensure this doesn’t happen again. Your feedback is important, and we appreciate the opportunity to improve. If there’s anything else we can do to make this right, please don’t hesitate to reach out directly.

May 16, 2025

Print professional service with common Texas courtesy was given to me in my recent visit to Lost Pines service department! Thanks to You All! More

by Thom D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Howell And Naphtali Medina
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May 20, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you received professional service with the warm hospitality that Texas is known for during your visit to Lost Pines Toyota. Our team takes great pride in providing both quality service and a friendly atmosphere, and it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

May 13, 2025

The customer service was impeccable. The technicians were informative without being imposing. I'm more than pleased with the service I received and will be returning in the future. More

by Muzill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thynthia Felici, Stuart Young
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May 13, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Providing informative, respectful service is something we take great pride in, and it's wonderful to know that it made a difference for you. We truly appreciate your support and look forward to welcoming you back in the future!

May 04, 2025

I needed my brakes checked out and an oil change. I got what I paid for in a timely manner. Good pricing and a 10% military discount. Not much more you can ask for. More

by evanpaskow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Lost Pines Toyota responded

Thank you for your review! We're glad to hear you received timely service, fair pricing, and were able to take advantage of our military discount — we truly appreciate your service. It's great to know we met your expectations, and we look forward to helping you again next time!

May 01, 2025

Although the service department was short handed, the two people that I dealt with made me feel as if I was the most important customer there. The young lady who greeted me had a welcoming smile and directe More

by kathy_seale
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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May 01, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words, Kathy! Even when we're short staffed, we always strive to make every customer feel valued, and we're thrilled to hear that both our team members — especially Cameron and the young lady who greeted you — made a positive impression. We'll be sure to share your feedback with them! They truly are assets on our team, and we're grateful you took the time to recognize their efforts. We look forward to seeing you again soon!

May 01, 2025

On 26 April 2025, Saturday morning at 8 AM, my wife arrived in her 2022 Toyota RAV4 LS, at her scheduled appointment time at Lost Pines Toyota (Service Dept.) here in Bastrop, TX. Her windshield washer More

by RON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cam Caldwell
Report | Print
May 02, 2025 -

Lost Pines Toyota responded

Thank you for taking the time to share your experience. We understand your concern regarding the cost of the recent service visit for your wife's Toyota RAV4, and we sincerely apologize if the charges or scope of the work were not made entirely clear at the time. While labor and parts costs can vary depending on the complexity of the repair and the parts involved, we always strive to provide transparent estimates and detailed explanations prior to completing any work. If something about this experience felt out of line or confusing, we absolutely want to make it right. We’d appreciate the opportunity to review the service details with you directly. Please feel free to contact our Service Manager at (512) 303-1200 so we can discuss this further and ensure your concerns are fully addressed. Thank you again for your feedback—it helps us improve.

April 28, 2025

Good job overall just missed on 1 part that caused some delay in finishing up on time. More

by home
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Lost Pines Toyota responded

Thank you for your review and for recognizing the areas we did well, like the quick check-in and check-out. We’re sorry, though, for the oversight with the cabin filter and the confusion regarding your extended warranty—it clearly caused a delay and didn’t meet the standard we aim for. We truly appreciate your patience and feedback, and we’ll use this to help improve our process moving forward. If there’s anything else we can do to follow up, please don’t hesitate to reach out to us directly at (512) 303-1200.

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