Eddy Cooke

3 1/2 hour wait for a 12 PM appointment that was made a week in advance for diagnostics. I was on time. After a 2 hour wait I was told it was going to be another 40 minutes before they could get to my car. week in advance for diagnostics. I was on time. After a 2 hour wait I was told it was going to be another 40 minutes before they could get to my car. Maybe you should look at your appointment schedule and see if there are diagnostic appointments and schedule someone specifically for that. To wait for a mechanic who is working on a car to finish is unacceptable. Also, I found out appointment time is not when they will possibly start working on my car but an appointment with the Service Advisor. The answer to the question did I wait is yes and no. I waited for diagnostics to be done but then left the car to be fixed. I appreciated a loaner was comped. Telling me you are sorry for the wait does not fix the lack of communication or fix the expectations of something happening besides waiting. The service department fixed my cars' problem which I am grateful for, no more roaring noise. More

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Always offer great service, and have wonderful and friendly staff. I will always come here for my service needs. friendly staff. I will always come here for my service needs. More

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Service was well done Annie did a great job for us as well as the Techs. well as the Techs. More

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Such a great Experience. Thanks so much to service advisor Priscila De Los for handling this service for me so well and also a big thanks to the techs, they are very good at Thanks so much to service advisor Priscila De Los for handling this service for me so well and also a big thanks to the techs, they are very good at what they do. Lost Pines Toyota is the best!! Thank you! More

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Eddy Cooke was very helpful in the repairs need on my car. he was very professional and helpful. thanks Eddy car. he was very professional and helpful. thanks Eddy More

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Lost Pines did a great job! I showed up a little early and they worked me in to the rotation. Got a nice video showing results of inspection and got me on my way in less than t I showed up a little early and they worked me in to the rotation. Got a nice video showing results of inspection and got me on my way in less than two hours. More

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Fast service and affordable. I love to take advantage of the service specials and save money I love to take advantage of the service specials and save money More

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The service department got me in & out in a timely manner. Michael Prokop was my advisor. He was kind, informative, and worked around my schedule to a tee. Way to go, Michael! manner. Michael Prokop was my advisor. He was kind, informative, and worked around my schedule to a tee. Way to go, Michael! More

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Came in for scheduled maintenance today. I was in and out in a reasonable time. Eddy and Annie continue to do an amazing job. I was in and out in a reasonable time. Eddy and Annie continue to do an amazing job. More

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Professional and friendly. Took my car in for a scheduled oil change and to fix a recall issue. Took my car in for a scheduled oil change and to fix a recall issue. More

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