Lost Pines Toyota - Service Center

Lost Pines Toyota responded

Thank you so much for your kind words, Kathy! Even when we're short staffed, we always strive to make every customer feel valued, and we're thrilled to hear that both our team members — especially Cameron and the young lady who greeted you — made a positive impression. We'll be sure to share your feedback with them! They truly are assets on our team, and we're grateful you took the time to recognize their efforts. We look forward to seeing you again soon!

Lost Pines Toyota responded

Thank you for taking the time to share your experience. We understand your concern regarding the cost of the recent service visit for your wife's Toyota RAV4, and we sincerely apologize if the charges or scope of the work were not made entirely clear at the time. While labor and parts costs can vary depending on the complexity of the repair and the parts involved, we always strive to provide transparent estimates and detailed explanations prior to completing any work. If something about this experience felt out of line or confusing, we absolutely want to make it right. We’d appreciate the opportunity to review the service details with you directly. Please feel free to contact our Service Manager at (512) 303-1200 so we can discuss this further and ensure your concerns are fully addressed. Thank you again for your feedback—it helps us improve.

Lost Pines Toyota responded

Thank you for your review and for recognizing the areas we did well, like the quick check-in and check-out. We’re sorry, though, for the oversight with the cabin filter and the confusion regarding your extended warranty—it clearly caused a delay and didn’t meet the standard we aim for. We truly appreciate your patience and feedback, and we’ll use this to help improve our process moving forward. If there’s anything else we can do to follow up, please don’t hesitate to reach out to us directly at (512) 303-1200.

Lost Pines Toyota responded

Thank you for your feedback. We're glad to hear the service was quick, but we’re sorry to learn there was a service added that you didn’t request. That’s definitely not the experience we want for our customers. We appreciate you bringing this to our attention, and we’ll be reviewing this with our team to ensure it doesn’t happen again. If you have any questions or would like to discuss it further, feel free to give us a call or stop by! Thank you again for choosing Lost Pines Toyota. We hope to serve you better on your next visit.

Lost Pines Toyota responded

Thank you so much for the kind words and trust! We're happy to hear that our team consistently provides great, efficient service and that you feel taken care of. We truly appreciate your support and look forward to seeing you next time!

Lost Pines Toyota responded

Thank you so much for your kind words and for being a loyal Toyota and Lost Pines customer! We’re thrilled to hear how much you love your Tundra and that our team has been able to keep it running smoothly over the years. Your trust means the world to us, and we look forward to continuing to take great care of you and your vehicle. Thanks again for the awesome shoutout!

Lost Pines Toyota responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your recent visit. We understand how frustrating it can be when your expectations are not met, and we're truly sorry to hear about the issues you encountered with our service department. Please know that we take your concerns seriously. Our goal is always to provide excellent customer service, and we are disappointed that we did not meet that standard during your visit. We will be addressing the behavior of your advisor to ensure this type of situation does not occur again. We also apologize for the oversight with the paperwork and flag on your car, and we're grateful that you brought it to our attention. We value your business and would love the opportunity to make things right. If you're open to it, please feel free to reach out to marketing@lostpinestoyota.com, so we can discuss your experience further and ensure your next visit is a much better one. Thank you again for your feedback.

Lost Pines Toyota responded

Thank you for sharing your positive experience! We're thrilled to hear that Eddy and Brian, provided you with friendly and attentive service. It's also heartwarming to know that Beau, who sold you your truck, took the time to greet you personally.​ Your feedback reflects the dedication of our team to make every customer feel welcome and valued. We appreciate your kind words and look forward to serving you again in the future.​

Lost Pines Toyota responded

Thank you for sharing your positive experience! We're thrilled to hear that Cam was able to keep you informed and provided professional service throughout your visit. We truly appreciate your feedback and look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our service and staff. We truly appreciate your trust in us for all your car maintenance needs, and we're always here to help. Looking forward to continuing to serve you and your vehicles!