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258 Reviews of Lost Pines Toyota - Service Center
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January 15, 2024
I had made an appointment for Saturday 1/13/2024 at 8:00 a.m. 10 days in advance to have brakes reworked and oil change on our 2015 Highlander. I brought the vehicle there Friday before closing and it was a.m. 10 days in advance to have brakes reworked and oil change on our 2015 Highlander. I brought the vehicle there Friday before closing and it was parked in the bay ready to ego first thing in the morning. The service rep knew what was to be done to the vehicle and the keys were placed on her desk.Saturday a.m. at 7:58 I received a text stating that work would begin on my car. I called to check on the progress about 11:00 and was told it would be about two hours. I then got a ride about 1:00 and when I arrived I walked back to the shop and noticed my car-not being worked on . I then found a shop guy and he told me that they had just pulled in the car. I asked him how long before he completed the brakes -he said 1 1/2 hr. I asked him why they were just getting to my car and he said man we got slammed this morning. I guess making appointments and having the vehicle there ready in advance of the appointment doesnt'make any difference to your service department - I have certainly lost confidence in them, I guess I fall near the bottom of the pecking order with Lost Pines Toyota service dept. I ended up leaving there with my car at 3:30 - closing time was 4:00 More
by garyviktorin
Employees Worked With
January 13, 2024
Love the service! ! Nathan kept me updated about the progress of my vehicle. The waiting area is so nice and clean. Plenty of room for everyone to sit. ! Nathan kept me updated about the progress of my vehicle. The waiting area is so nice and clean. Plenty of room for everyone to sit. More
by joyceh64.jh
Employees Worked With
Nathan
January 11, 2024
I had been there before and loved them so much I decided to have some more things taken care of. To make a long story short I had a major issue getting trying to make an appt. online which left me extremely to have some more things taken care of. To make a long story short I had a major issue getting trying to make an appt. online which left me extremely frustrated. I left a few messages relaying how upset I was. 2 days later I heard from Eddy Cooke, he apologized and explained what caused the "major issue". He then set up the day and time that I initially wanted to come in. I came in, service was great, efficient and friendly. I will be returning. Thank you More
by sindey
January 10, 2024
The customer service was immediate, and the attendant provided superb customer service. He informed me how long it would take, and I decided to wait in one of the lounge areas. Overall, the service was d provided superb customer service. He informed me how long it would take, and I decided to wait in one of the lounge areas. Overall, the service was done in a timely manner and the waiting time frame was much less than I anticipated. The service attendant followed through with the process, explained what services were done and offered me some options for future maintenance on my vehicle. More
by Gray Ghost
Employees Worked With
January 09, 2024
It is Ok. Xxx xxx xxx xxx xxx 😚 x 😙 x 😘 x 😽 x 😗 x 😚 x 😽 x Xxx xxx xxx xxx xxx 😚 x 😙 x 😘 x 😽 x 😗 x 😚 x 😽 x More
by Garcia
Employees Worked With
January 05, 2024
Every service team member was so helpful. Their knowledge & explanation of services was top notch! I am always so satisfied at Lost Pines Toyota. Their knowledge & explanation of services was top notch! I am always so satisfied at Lost Pines Toyota. More
by Bethwexler88
December 27, 2023
Other than not being kept updated (I had to seek out a person) on the progress of my car everything was great! I loved the music choice on the overhead speakers! person) on the progress of my car everything was great! I loved the music choice on the overhead speakers! More
by sindey
Employees Worked With
Teresa
December 24, 2023
I have brought my vehicles to Lost Pines for more than 10 years and have bought two new vehicles from you, also have spent thousands of dollars in your service department. I don't understand why when I made years and have bought two new vehicles from you, also have spent thousands of dollars in your service department. I don't understand why when I made an appointment for a simple oil change, and having arrived will was told it would take an hour to one and a half hours. Yesterday, after having made an appointment for an oil change sent my son with the XB and told him to arrive early so he would not miss the appointment. Got a call from service saying they did not know why he was there, and an oil change would be 1 to 1 1/2 hours. Ask why, service person said he arrived 16 min too early and that they would have to ensure they had all the parts for the oil change. This appointment was made well in advance, this isn't the first time have had such problems with a simple oil change. If this is such a problem, let me know I will do oil changes at a different location. Thank you. John McFadden. More
by john
Employees Worked With
