Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lost Pines Toyota - Service Center

Bastrop, TX

4.5
263 Reviews
Call Service Center (512) 303-1200

263 Reviews of Lost Pines Toyota - Service Center

Sort by
March 08, 2025

Terrible communication while waiting on Tundra repairs, I.T. problems with system that sends text updates, staff not conscientious, did not provide updates on when service was completed, parts under warran More

by Sam Cranders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cam Caldwell
Report | Print
Mar 10, 2025 -

Lost Pines Toyota responded

Thank you for sharing your feedback, Sam. I’m very sorry to hear about the challenges you experienced with communication and the delays in your Tundra repairs. We understand how frustrating it can be to be without your vehicle for an extended period and not receive the timely updates you expect. Please know that we take your concerns seriously. We’re currently looking into the issues with our system and working on improving communication to prevent situations like this from happening in the future. We also apologize for any inconvenience caused by the backordered parts and incomplete repairs, and we’ll make sure to follow up with you to ensure all necessary work is completed as soon as possible. I’d appreciate the opportunity to discuss this further and resolve any remaining issues. Please feel free to reach out to me directly at fwyatt@lostpinestoyota.com, and we’ll do everything we can to make it right.

March 04, 2025

Everyone is very friendly and helpful at Lost Pines Toyota. I have bought three Toyota's from them and continue to use the Service Department for servicing my vehicle. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Lost Pines Toyota responded

Thank you for your continued loyalty and kind words, JR! We're so happy to hear that you've had a positive experience with both our sales and service departments. It's always a pleasure to assist you, and we truly appreciate your trust in us. If there's anything else we can do for you, don’t hesitate to reach out!

March 02, 2025

Jo in the service dept was very helpful, knowledgeable and courteous. Thank you very much. More

by lrbibb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jo
Report | Print
Mar 05, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Jo in our service department was able to assist you effectively. We truly appreciate your feedback and are grateful for your support. If you ever need anything in the future, don’t hesitate to reach out!

February 27, 2025

We are very pleased with the service we received at Lost Pine Toyota. All staff were very professional, accommodating and courteous. The service was completed in a timely manner. We will certainly be bac More

by gmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan, Quince, Sherri
Report | Print
Feb 27, 2025 -

Lost Pines Toyota responded

Thank you for sharing your experience, gmorgan! We're so glad to hear that you were pleased with your service. Our team works hard to provide professional and timely service, and it's wonderful to know it made a positive impression. We look forward to welcoming you back next time!

February 27, 2025

The last three service appointments have been terrible. This is my first negative review of any business. I just normally stop using that business but this being the third unsatisfactory experience in a r More

by unhappy
Service Time
Recommend Dealer
No
Employees Worked With
Nathan gets 5 stars for trying but the workers below him get 1 star
Report | Print
Feb 28, 2025 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback with us, and we sincerely apologize for the negative experiences you’ve had during your recent service appointments. We understand how disappointing it can be when expectations are not met, especially when you’ve trusted us in the past. At Lost Pines Toyota, we take great pride in the quality of our service, and we are truly sorry that we did not meet those standards during your last three visits. We’d like to learn more about what happened and how we can improve. Your satisfaction is very important to us, and we would appreciate the opportunity to make things right. Please feel free to reach out to our service manager at ecooke@lostpinestoyota.com to discuss this further. We are committed to resolving this matter and regaining your trust.

February 25, 2025

Like to thank Brian M . For always assisting me and the team he works with. Thank you. More

by joemirelez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Lost Pines Toyota responded

Thank you for the kind words! We truly appreciate your continued support, and we're so glad to hear that Brian M. and the team have been able to assist you. We’ll be sure to pass along your thanks to Brian! If there’s anything else we can help with, don’t hesitate to reach out. We look forward to working with you again!

February 15, 2025

STARTING WITH ADAM LAYFIELD, DANIEL RAMIREZ, JIMMY AND JOANNA ALL ARE GREAT!!! I JUST HOPE THE PAINT ON LEFT FRONT BUMPER STAYS!!! More

by YELLOWROSEONE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DANIEL RAMIREZ
Report | Print
Feb 17, 2025 -

Lost Pines Toyota responded

Thank you so much for the kind words! We are thrilled to hear that Adam, Daniel, Jimmy, and Joanna made a great impression on you – we will be sure to pass along your compliments to them! As for the paint on the left front bumper, we completely understand your concern and are committed to ensuring everything stays in great shape. If you ever need anything or have any questions, don’t hesitate to reach out. Thanks again for your review, and we hope to see you again soon!

February 14, 2025

Took me in right on time was very thorough and did everything I needed to my car. Gave me an update on anything I need to have done. Service representative Cam Caldwell was very nice, very helpful and More

by awwiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam Caldwell
Report | Print
Feb 14, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We are thrilled to hear that your experience was smooth and that Cam provided such excellent service. We always strive to be thorough and transparent with our customers, and we are glad that it showed during your visit. We look forward to taking care of your vehicle again in the future!

February 12, 2025

I have been going to Lost Pines Toyota for many years. Everyone is always friendly and helpful. JoAnna was very knowledgeable and explained everything well. I enjoyed watching the video they made for me o More

by heidiintheforest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JoAnna Weishamp
Report | Print
Feb 13, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We truly appreciate your loyalty over the years. We are thrilled to hear that JoAnna was able to provide you with great service and that you enjoyed the technician's video explanation. We strive to make every experience as informative and seamless as possible, and it’s wonderful to know that we succeeded in doing that for you. We look forward to seeing you again soon!

February 11, 2025

My experience with one of the service advisors named Cam was very pleasant! He shows that not only is he dedicated to the job but also cares for the customers. I also value his attention to detail; He saw a More

by OC1527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam Caldwell
Report | Print
Feb 11, 2025 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience! We are thrilled to hear that Cam provided you with excellent service and that his attention to detail made such an impact. It is wonderful to know you appreciated the professionalism and friendliness of our team. We truly value your feedback and look forward to serving you again in the future!

1
2
3
4
...
27