Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lou Bachrodt Auto Mall

Rockford, IL

Overview
Employees
Reviews
4.4
2,248 Reviews
Since opening our doors, Lou Bachrodt Chevrolet has stayed true to our commitment to providing quality products and services to all of our customers. Conveniently located in Rockford, IL., we help customers from Janesville to the suburbs and everywhere in between. We'll do our best to ensure our showroom hosts a variety of cars, trucks, minivans, and SUVs in many different shapes, sizes, and prices. We not only have an amazing selection of brand-new cars but an impressive selection of pre-owned vehicles that are just as fantastic. Here at Lou Bachrodt Chevrolet, we pride ourselves on being one of the best Chevy dealers in Illinois!
Contact Dealership

7070 CHERRYVALE N BLVD

Rockford, IL

61112

Directions

Filter Reviews By Type

Showing 2,248 reviews

February 04, 2023

Awesome experience! Excellent customer service! Salesman ( Joe Luy ) very knowledgeable, extremely helpful and everything done in a timely fashion ! We purchased a 2009 More

by Mardellharms1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Report | Print
Mar 13, 2023 -

Lou Bachrodt Auto Mall responded

Exceptional customer service is always a top priority and that means making your buying experience fun and hassle-free. No pressure. No gimmicks. Just help to find the vehicle that's just right for you. Wonderful to hear Joe delivers just that! Thank you for taking the time to share your 5 star experience with the team. Enjoy your new truck! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

January 20, 2023

Barb & FIL were sooo awesome and they helped me so much to get a car & explained everything!!!! More

by Nancyking1578
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barb Madisen, Fil Sotomayor
Report | Print
Jan 23, 2023 -

Lou Bachrodt Auto Mall responded

Love to hear the team was there for you Nancy! Thank you for taking the time to share your 5 star experience with Barb and Fil. Enjoy your new car! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

January 12, 2023

I was extremely disappointed in lou bachrodt car services had they kept me updated about keeping my car I would have rented a car. My grandson is in the hospital. And it wasn't until after 5pm that I was i More

by Mcdowelllinda94
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Karau
Report | Print
January 09, 2023

This was my first time ever buying a car. JD took the time to explain the whole process from start to finish. I could not have asked for A better experience. More

by Mj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD Lomeli
Report | Print
Jan 23, 2023 -

Lou Bachrodt Auto Mall responded

Love to hear when the team gets it right Mj! Thank you for taking the time to share your experience with JD and the team. Enjoy your new wheels! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

December 30, 2022

Prosper did a fantastic job helping me find the right SUV for my driving needs. More

by thoney62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Bill Rusch
Report | Print
December 14, 2022

Easy hassle free car buying experience. They worked to get what I needed at the price I was looking for! More

by Tcalhoun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Report | Print
December 11, 2022

Very nice experience getting me into my first dealership bought car. Will gladly be back for future purchases! More

by danielle.d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock, Fil Sotomayor
Report | Print
Jan 23, 2023 -

Lou Bachrodt Auto Mall responded

That is wonderful to hear Danielle. A new car is a big deal and it should be fun and stress-free! Glad to hear your buying experience was just that. Thank you for taking the time to share your 5 star experience with the team. Enjoy that new VW! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

December 03, 2022

Extremely friendly and helpful. NOT PUSHY at all! This is our second truck in a row from this dealership and Prosper, our salesperson! More

by birtelljeff@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Bill Rusch
Report | Print
Jan 23, 2023 -

Lou Bachrodt Auto Mall responded

Love to see your buying experience was fun and hassle-free. No pressure. No gimmicks. Just help to find the vehicle that's just right for you. Thank you for taking the time to share your 5 star experience with Prosper the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

Jan 23, 2023 -

birtelljeff@gmail.com responded

Sales people were excellent, couldn’t be better. I also got the two years of all scheduled maintenance free as well! Hey, that’s also great! However, I had an issue with the new truck-backup camera stopped working-and I called to schedule to get it looked at, and was told that there were no loaner cars available and as far as a rental, only one person could request that and she was gone for the weekend. She also told me that there is no guarantee I would get a rental. (Which has never been an issue at other dealerships). I asked what I should do because I live 40 miles away and this is our only vehicle…I couldn’t just drive up and then be told it’s not going to happen and then sit there all day while they diagnose an electrical issue. I said, I guess I’ll just have to go somewhere else, and the girl on the phone said…well, that’s why I’m telling you now to make arrangements or you are welcome to go somewhere else. I asked if there was anyone else there that could make that decision and they said they would get me a manager. After several no answers to different lines, it just started ringing and ringing and then I was put on hold and no one ever came back so I hung up. Additionally, no one ever called me back either! So, I guess I buy the vehicle there, get my scheduled maintenance done there for the next two years, and all others issues I will take to DeKalb Sycamore Chevy…where the either get me a rental for warranty work-NO QUESTIONS-or they have a shuttle if I don’t need to have a vehicle that particular day. I’m extremely disappointed in the “service after sales” commitment or lack thereof! I would think that a customer with a 50,000.00 truck that experiences electrical issues before 1500 miles would warrant better concern than the none at all that I received!

November 30, 2022

I have always had good service for my car. Your advertisement stated you take compeditors coupons for oil changes. I brought in one I had just received in the mail for $34.95. He said we can't More

by taken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember his name
Report | Print
Jan 23, 2023 -

Lou Bachrodt Auto Mall responded

My apologies for the confusion. We do match other dealerships' pricing, however, we can't match every coupon. Our costs for GM parts is much more expensive than the price lube chains pay for the materials. Our Bachrodt Care price is a package that covers 3 oil changes, cars washes, and tire rotations. Sounds like you have a few freebies coming your way. This absolutely should have been communicated with you more clearly. I encourage you to reach out to me directly to review your invoice. I'd love the chance to make things right. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

November 23, 2022

Great experience at Lou Bachrodt Auto Mall thanks to the friendly staff and specially Jennifer! More

by valpacheco
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock, Fil Sotomayor
Report | Print
1
...
20
21
22
...
225