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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews
Since opening our doors, Lou Bachrodt Chevrolet has stayed true to our commitment to providing quality products and services to all of our customers. Conveniently located in Rockford, IL., we help customers from Janesville to the suburbs and everywhere in between. We'll do our best to ensure our showroom hosts a variety of cars, trucks, minivans, and SUVs in many different shapes, sizes, and prices. We not only have an amazing selection of brand-new cars but an impressive selection of pre-owned vehicles that are just as fantastic. Here at Lou Bachrodt Chevrolet, we pride ourselves on being one of the best Chevy dealers in Illinois!
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7070 CHERRYVALE N BLVD

Rockford, IL

61112

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Showing 2,173 reviews

June 30, 2014

Happy Customer I wanted to find a used car with good gas mileage for my commute. I worked with Jeff. He was friendly and knew the car that worked for my budget. He More

by sade1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review! I'm happy to hear that Jeff was of such help in finding the car that best suited you. We strive to provide our customers with the utmost respect and professionalism. Please don't hesitate to contact or visit us for any sales or service needs in the future! Best, George Schaffner | General Manager | george@bachrodt.com

June 30, 2014

Rebecca R. Colson Great experience! I loved my salesmen:) Went above and beyond just being a salesperson. I would definitely do business here again. Nick in the finance More

by coleslaw120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your thoughts with us! We are dedicated to our customers, and it's great to hear your experience reflected that dedication. We look forward to working with you again in the future. Enjoy driving your vehicle! Best Regards, George Schaffner | General Manager | george@bachrodt.com

June 29, 2014

New vehicle purchase Brian was knowledgeable, polite, concensious about his job. Helpful with payment method we would use. Very informative about the car. Made us feel ve More

by racingnana520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. Brian will be pleased to hear that he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come back and see us! Best Regards, George Schaffner | General Manager | george@bachrodt.com

June 29, 2014

Excellent Customer Service! After totaling my car, only after 10 months of owning it, I really wasn't looking forward to searching for another one. Jeremy made it very easy & wa More

by tyron1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write about your experience with us! We work very hard to provide each of our customers with a great experience. I am happy that Jeremy was able to help find the perfect car for you. Don't hesitate to contact us if there is anything else we can do for you. Enjoy driving your vehicle! Sincerely, George Schaffner | General Manager | george@bachrodt.com

June 26, 2014

Wonderful Experience I went into Lou Bachrodt knowing what I wanted in a car and the price. Dale Kluck helped me buy my new Cruze. I was very nervous to walk into a dealer More

by sjupin80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thanks for this 5-star review! I'm pleased to hear that Dale was able to provide you with excellent customer service during your new vehicle purchase. We appreciate your business and hope you're enjoying your new Chevy Cruze! Best Regards, George Schaffner | General Manager | george@bachrodt.com

June 26, 2014

Best sales people My husband and I went into dealership to just test drive four vehicles. We were greeted by Clinton. Very nice man. We then ran into Tom Wessels whom More

by rustycar1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new Buick Verano! I am sure you are continuing to enjoy it. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leave our dealership behind the wheel of their dream car. I am happy that Clinton provided you with pressure-free, efficient, and well-informed customer service. Enjoy! Sincerely, George Schaffner | General Manager | george@bachrodt.com

June 24, 2014

Well Done Andy Andy, thank you again for taking the best care of us, from the greeting to the finale steps. You answered all our question we had about the purchase More

by 6918redansa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thanks for this great review! Andy truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous! Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for special deals. Happy driving! Regards, George Schaffner | General Manager | george@bachrodt.com

June 22, 2014

Willie Dockett was a true gentleman and easy to deal with. If I were a car dealer I would like all of my sales reps to treat people as Mr Dockett treated me and my More

by palmerdl427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to let us know how we're doing. It is a point of pride that we do everything we can to support our customers during their time at our dealership. We're happy to hear that you and your wife were so pleased with the service you received from Willie. Thank you for doing your business with us! Regards, George Schaffner | General Manager | george@bachrodt.com

June 19, 2014

Great Experience The whole experience of choosing a vehicle, test driving(twice) and explanation of options went very well. A special thanks to Prosper Rubino and Chri More

by Hawkind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Christian in Finance
June 16, 2014

Rude! I spoke with Nick only over the phone and he was so very rude! He brushed me off of the phone when I called, and was so disinterested in my issue that More

by Onetothree
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nick Provenzano, or, Nick Provi.
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