Lou Bachrodt Auto Mall

I had an absolutely wonderful experience here with a dealer whose first name is Joe. I filled out my app 2 weeks ahead of schedule, they got me approved within a day. I did everything via email at first dealer whose first name is Joe. I filled out my app 2 weeks ahead of schedule, they got me approved within a day. I did everything via email at first. I didn't go in until a few days later to look at the cars, and test drive. The car with the features I wanted wasn't there so they checked the area, found the one I wanted, and had it in within 3 days. I was in the car 2 days after that. I was treated with respect, I wasn't rushed, I feel I've been well informed, and I feel they seem to care a great deal about making sure I am happy with the car down the road. The morning after I bought the car I received an email from Joe thanking me, and offering help if I had any questions. I had a very good experience with this company, and hopefully it will continue to be this way. Go to Joe!!! More

I am still not used to the prices of autos trying to get to a streamline approach. Willie Benson has been working with me since last year as I was working on getting my credit in order. Even though we knew to a streamline approach. Willie Benson has been working with me since last year as I was working on getting my credit in order. Even though we knew right off of the initial credit report it would possibly a year for my situation to change, he still treated us with respect and dignity. 6 months later our credit situation got a little better. I applied at many dealerships but still contacted Willie Benson again. Willie welcomed us back with the same integrity that he initially displayed. I told Willie from the start that I have contacted several dealerships since I was still on the fence on what car I wanted etc. In the mean time I had sent an email for a Chevy Cruz I saw online. I received immediate response from Aaron Fulcer. Aaron gave me the straight talk and got me an awesome deal on the foglight option for our 2012 Chevy Cruz LS, everyone in Boone county knows how much of a need the lights are in this area. When I finally arrived at Lou Bachrodt. I was greeted and treated like I was paying cash for a corvette or two. When it came time for finance, Jason pulled some amazing strings. I know with my credit score and over utilization on my credits cards trying to repair my old bomber that the rate I was given was unbelievable. I know a little bit about this as I actively monitor my credit via myfico.com. Larry who actually did the final step in finance since Jason was off for vacation I believe, did an amazing job fitting the Gap and extended warranty into my budget. I am not stupid I know they still made money but I feel I got an outstanding deal from what I compared and researched from other dealers. While there I did receive a phone call from a General Manager at another dealer offering me a payment that was $40 lower than what I have and also with $400 less of a down payment because the dealership was going to split the down payment with me. You may ask why I didn't go take that deal? Well that dealership has done nothing but mislead with their pricing of the car, no follow up with sales, basically they figured screw us. Being a mixed couple in a time when racism and/or stereo types have not really went away. We felt at home at this dealership. JR is another sales person who we did not do business with put still made my family feel at home while I was doing paperwork. Every other dealership we have visited, the other sales staff did not give a xxxx about you if the sale was not theirs. I met Rob Hamilton and expressed my feeling on Lou Bachrodt Chevrolet. Rob was a very nice person, he does look like a smaller version of Brock Lesnar. Rob assured me that I we would be well taken care of at Lou Bachrodt Chevy. As long as Chevy keeps making good cars I will shop at Lou Bachrodt. But if Willie Benson leaves I would have to give him first crack at my business. Very excellent experience! More

I took in my vehicle for a recall repair and left the dealership with the problem worse than what it was when I drove into the dealership. dealership with the problem worse than what it was when I drove into the dealership. More

We went shopping at Lou Bachrodt for our dream car. Found one we liked, took it out for a test drive and went inside and filled out the required paperwork...all on a Saturday. Monday we get a call from Found one we liked, took it out for a test drive and went inside and filled out the required paperwork...all on a Saturday. Monday we get a call from Scott Henneberry requesting verificaion of financial items. Faxed all required paperwork Monday morning, called Tuesday morning to find out if they received the requested items, left a voicemail and now here it it wnesday night and we haven't heard from anyone. I think they should have enough respect and courtesy to return calls and let prospective buyers know what the heck is going on!!! More

I have taken our vehicles several times to the service dept and i have always dealt with Courtney Karau and she is very friendly and always professional. But this time i used the shuttle service and a ver dept and i have always dealt with Courtney Karau and she is very friendly and always professional. But this time i used the shuttle service and a very nice gentlemen by the name of Gene Bell drove me to work and when my car was done he came and picked me up and drove me back to Bachrodt. I have to say he made the trip very enjoyable. He is a super nice guy. More

WORST EXPERIENCE EVER!!!! Took days to buy our used VW, paperwork was never ready when we asked it to be (after all the details were worked out and we agreed on the purchase), they had to bring us the pape paperwork was never ready when we asked it to be (after all the details were worked out and we agreed on the purchase), they had to bring us the paperwork to sign in WI afer 3 days of not having stuff ready. Car was supposdly detailed although we found trash in the seat backs, stains and marks on the plastic around the interior. Maybe if we were buying a Corvette or a BMW we would have had better service but we bought a used VW so I guess it's not important to them. I would never send anyone to them to buy a car! Save yourself a lot of frustrations and go elsewhere! More

Courtney has helped me so much with my VW Cabrio and has made me understand what has to be fixed and made ever time coming in a joy! She is the Best! Thanks COurtney made me understand what has to be fixed and made ever time coming in a joy! She is the Best! Thanks COurtney More

This was by far the best car buying experience I've ever had. Clyde Mooney (salesman)was one of the most helpful & considerate people I've ever met. Everyone that I dealt with was friendly helpful. I will had. Clyde Mooney (salesman)was one of the most helpful & considerate people I've ever met. Everyone that I dealt with was friendly helpful. I will definitely recommend the dealership as well as Clyde to anyone looking for a new vehicle. More

We were looking for a used SUV when we drove onto the lot. The first person we encountered was SL Purvis. He greeted us with a friendly hello and asked how he could help. We looked at a 2009 Chevy Traver lot. The first person we encountered was SL Purvis. He greeted us with a friendly hello and asked how he could help. We looked at a 2009 Chevy Traverse but ended up purchasing a 2011 model Traverse instead. Both SL and Mike listened to what we were looking for and at no time did they pressure us or try to steer us to a differenct vehicle. Their professionalism and sincere attitude is probably the main reason we purchased from the Bachrodt dealership. You should be proud to have them working for you. Their follow-up after we purchased the vehicle to ensure every thing was working properly and we understood the different things on the vehicle, such as how to fold down the seats, was excellent. Thanks, Bill & Linda Rohlman More

After dealing with my old VW dealer and Service Consultant T.C. near Hollywood, I was less than thrilled when my Passat started making a lumpy noise on the passenger side front wheel and I also not Consultant T.C. near Hollywood, I was less than thrilled when my Passat started making a lumpy noise on the passenger side front wheel and I also noticed a leak. Moving recently into the Rockford Area, I opted for Lou Bachrodt and I can definitely say working with Matt Pease was a much more pleasurable experience. Not only did he throughly answer all of my questions but took me back to the service area to show me what was required. I was surprised at how fast it was in and out of there for just a faulty plastic hose and strut. He did everything possible to present a relaxed and no pressure sales technique. Lou Bachrodt is indeed fortunate to have a person of his caliber as an employee. Thanks Again! Walter Harrison Rockton, IL More