Lou Bachrodt Auto Mall

This was such a low/no pressure experience, I was very pleasantly surprised. Kama was my sales person and she has to be heaven sent. She was friendly, courteous, personable and genuine. I kept waiting f pleasantly surprised. Kama was my sales person and she has to be heaven sent. She was friendly, courteous, personable and genuine. I kept waiting for her to bring on the high pressure goons, but it really never happened. Everyone that I dealt with at this dealership has been friendly and professional. I would strongly recommend this dealership and absolutely recommend Kama! I believe I've made some new friends. More

Mike was patient and helpful in choosing a car that works fo We got a car we love and a deal that fits our budget. Only suggestion would be to offer option to pick up car next business day. We were there 5 ho We got a car we love and a deal that fits our budget. Only suggestion would be to offer option to pick up car next business day. We were there 5 hours and seemed long day More

Great experience I was treated extremely well. I got what I wanted.Mr Hall went above and beyond to ensure that I was completely satisfied with my new equinox. I was treated extremely well. I got what I wanted.Mr Hall went above and beyond to ensure that I was completely satisfied with my new equinox. More

Great visit Trevor smiley was a great salesman, and the finance team worked very hard and professionally to get me the vehicle I wanted and at a price that I coul Trevor smiley was a great salesman, and the finance team worked very hard and professionally to get me the vehicle I wanted and at a price that I could afford. More

Disappointing experience I had an appointment with Joe Luy. on a Saturday at 10am. He was with another customer and had us work with Joe Thornton from the VW area. Joe Thorn I had an appointment with Joe Luy. on a Saturday at 10am. He was with another customer and had us work with Joe Thornton from the VW area. Joe Thornton was young and not very professional. Despite this, I agreed to purchase the car that day. It was agreed that they would clean the car (convertible with a light top had been parked under a tree for some time), install a hitch for my bike rack. and check a slight shaking that we noticed in the car. I made it clear that I needed the car by the following Wednesday, with the hitch because I had a race in MI and needed to attach my bike rack. I dropped a check off for the car on Monday. When I showed to pick up the car on Wednesday there were many issues. The car was filthy for one. When you purchase a brand new car, you expect it to be delivered clean. Especially when the condition of the car was pointed out and it was agreed that it would be cleaned. I was disrespected by the VW manager and made to feel like an inconvenience. The car did not have a front license plate on it. Joe T. suggested that I didn't need it, as long as I had it in the car I would be fine. I insisted that it be installed before I took the car. It is illegal in IL to drive without a front plate. While Joe T. was installing the floor mats, he did something (still not sure what he did) and said "xxxx I F#%*ed that up". This was said right in front of me. I did take the car that day with the understanding that I would bring it back the following week to have it cleaned properly and the shaking checked out. Once I brought it back, it took two days to get it done. I inquired about some type of compensation for the miserable experience I had and was given two free oil changes...I get two years of free maintenance with the purchase of my new car. Joe Luy told me he would give me a call the following week about further compensation. That was four weeks ago and I have not heard a thing. Suggestions of useful compensation would start with a heartfelt apology for the way I was treated and could have included future detailing packages, a year subscription to VW Car-net service or some VW merchandise. I have to say that Courtney Karau in the service department is fantastic and I will continue to bring my car in for service because of her. Unfortunately, I will not be buying any future cars from Lou Bachrodt based solely on this experience. More

Friendly, Professional, Knowledgeable Staff My salesperson, Al Luna, was exceptionally helpful and great to work with. He took all the hassle out of the car buying experience and went out of his My salesperson, Al Luna, was exceptionally helpful and great to work with. He took all the hassle out of the car buying experience and went out of his way to make me feel welcome and happy with my purchase. More

Narrowing our search for our Colorado Prosper took the time when we first stopped at Lou Bachrodt in mid-August to review the large selections of Chevy Colorados as well as other trucks on Prosper took the time when we first stopped at Lou Bachrodt in mid-August to review the large selections of Chevy Colorados as well as other trucks on the lot. We were not able to spend much time that day as we were also grand-parenting that day. We spent more time online reviewing the trucks and then scheduled a visit with Prosper over the phone. His friendly, relaxed and courteous approach helped us as we narrowed our search and selected the Colorado which we purchased. More

Great experience Michael was very friendly and accommodating. There was no pressure and courtesy was great. TJ was upfront and honest about pricing and trade value etc Michael was very friendly and accommodating. There was no pressure and courtesy was great. TJ was upfront and honest about pricing and trade value etc. Very honest and made sure we were happy. More

Typical car lot My husband and I came to this dealership for a used Silverado. When we went into the building to talk numbers Gary had us fill out an application. I t My husband and I came to this dealership for a used Silverado. When we went into the building to talk numbers Gary had us fill out an application. I told Gary we did NOT want multiple dings on our credit for hard inquiries. It was done anyway. They sent out so many requests to multiple financial institutions. Our credit was being rebuilt and once this was done, it did affect our credit negatively. Never again! More

Great customer service ! Michael Hall was friendly and polite he took his time and showed us different SUVs that we will be interested in. he took his time he was very knowled Michael Hall was friendly and polite he took his time and showed us different SUVs that we will be interested in. he took his time he was very knowledgeable about the SUV. More