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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

June 01, 2019

Stop running my credit without my approval They sent a credit/ car loan app to over 10 companies after I said I wasn't interested in continuing the car buying process with them. After that they More

by SueAlex84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can't remember
June 01, 2019

Excellent experience If i could give more stars for this purchase I would! Jenni was the the best! Thank you for everything, I definitely would recommend her as the best s More

by Dpitts4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Jun 03, 2019 -

Lou Bachrodt Auto Mall responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Regards, Lou Bachrodt Chevrolet Buick GMC

May 31, 2019

Smooth, efficient and helpful The staff did an excellent job of answering questions and not pressuring us! Gary in particular was very friendly and if he didn’t know the answer to More

by Volvo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Gary Jackson, Dan Anderson
Jun 03, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Regards, Lou Bachrodt Chevrolet Buick GMC

May 30, 2019

Happy CAR GREAT WORKING WITH SAM AGAIN! 4th car purchase. Will only deal with Sam - Sam Da Man!!!!! Deal was made and excepted - in and out in a timely manne More

by weld15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Sam Ferrille
May 30, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Lou Bachrodt Chevrolet Buick GMC

May 28, 2019

Awesome Very pleasant experience at the dealership, I originally went to see what the price was on the Chevy Blazer when I saw the Blazer I wanted an suv with More

by Newcar 0525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jude Molina
May 28, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Regards, Lou Bachrodt Chevrolet Buick GMC

May 27, 2019

a pleasant experience My finance agent Fil went above and beyond to help me and my husband. We got the truck we wanted thanks to Tim Hardin. I recommend Fil and Lou bachrod More

by Phillys Salmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Fil Sotomayor, Tim Hardin
May 28, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your kind words about your experience at our dealership! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Regards, Lou Bachrodt Chevrolet Buick GMC

May 27, 2019

Great first experience! My first time buying a car and I must say it was a lot easier and quicker than I expected. Very friendly customer service, and I love my car!!! More

by Anthony Henry-Garner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
May 28, 2019 -

Lou Bachrodt Auto Mall responded

Congratulations on your first vehicle purchase, Anthony! We are proud to have been able to assist you. Regards, Lou Bachrodt Chevrolet Buick GMC

May 25, 2019

New Truck! I've been driving an old 1993 Sierra, and i figured it was finally time for a new truck. Came in and was met with kindness and attention to what i wan More

by BertGMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Thornton
May 26, 2019 -

Lou Bachrodt Auto Mall responded

Bert, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Regards, Lou Bachrodt Chevrolet Buick GMC

May 25, 2019

Long but good Came in week ago. Look for Tiguan. Want black with black. Joe and TJ able to find me car I want. Came in and got to take new car home. Very happy. More

by ChenTiguan19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Thornton, TJ Abell
May 26, 2019 -

Lou Bachrodt Auto Mall responded

Thanks for coming in to see us, Chen! It was our pleasure to take care of you. Regards, Lou Bachrodt Chevrolet Buick GMC

May 22, 2019

Amazing service Amazing service From Jon Detrick and Gabriel and fil I would highly recommend anyone to come to Lou Bachrodt Automall I’m a very satisfied cust More

by Chaneljohns89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon detrick , Fil Sotomayor, Gabriel Carrión
May 23, 2019 -

Lou Bachrodt Auto Mall responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Regards, Lou Bachrodt Chevrolet Buick GMC

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