Lou Bachrodt Auto Mall

Excellent service Great customer service friendly professional and will recommend the service center to family and friends. The rep keep me updated offered coffee made Great customer service friendly professional and will recommend the service center to family and friends. The rep keep me updated offered coffee made sure my wait time was minimal. Very pleased More

Well run service Dept. Jenifer got me in, checked for any recalls, checked to see what maintenance needed to be done, and got me in and out with a minimum of fuss. Good job! Jenifer got me in, checked for any recalls, checked to see what maintenance needed to be done, and got me in and out with a minimum of fuss. Good job! Thank you as always! More

Wonderful Customer Service Lothan J.R. Henry was very helpful and made our car buying experience very easy and comfortable. He did everything he could to get us a great deal on Lothan J.R. Henry was very helpful and made our car buying experience very easy and comfortable. He did everything he could to get us a great deal on a brand new 2017 Chevrolet Cruze. I would highly recommend Lou Bachrodt Auto Mall to anyone looking to purchase a new or used car. We went looking for a used car and walked out a new one!!! More

Damaged Destroyed During Diagnostic We brought our 2005 Chevy cobalt with 112,000 miles with regular upkeep into our mechanic due to engine protection mode otherwise known as limp mode. We brought our 2005 Chevy cobalt with 112,000 miles with regular upkeep into our mechanic due to engine protection mode otherwise known as limp mode. Our mechanic was unable to determine the reason after checking several things and pulling codes on the motor he decided we shoulD send it to LOU BACHRODT The local Chevrolet Dealer here in Rockford. After their service department had it for a lengthy amount of time they called and told me the car was pushed outside due to the chance of it receiving damage due to it running. I was presented with a $420 bill for diagnostics and told the timing chain had jumped. The dealer was kind enough to offer me a refund on the $420. However since they did over $4000 damage during the diagnostics I took that as a slap in the face. Beware of Lou Bachrodt Chevrolet service department! I would steer clear of the dealership completely! I would definitely not recommend this dealership. Beware and go elsewhere! More

Well organized and profesionally run Service Department I brought my 2016 GMC Sierra in to Lou Bachrodt for the airbag and pretensioner recall. I was very impressed with the organization, expedience, and p I brought my 2016 GMC Sierra in to Lou Bachrodt for the airbag and pretensioner recall. I was very impressed with the organization, expedience, and professionalism of the Service Department. My Service Representative was very well informed and answered all of my questions and concerns. I will definitely be returning to Lou Bachrodt for any future service that my truck may need. .............. Jeff N. More

Happy to say The team at Lou Bachrodt found the perfect car to fit my needs and my budget. They were knowledgable and friendly without being pushy or over-the-top. The team at Lou Bachrodt found the perfect car to fit my needs and my budget. They were knowledgable and friendly without being pushy or over-the-top. It was the most fun-filled, laid-back, stress-free experience that I've ever had at a dealership. I highly recommend Lou Bachrodt. I love my new Buick! More

PERFECT Amazing people and company. A Must go !! I enjoyed everything and everything went smooth . I hope people choose this dealer shipping please check it o Amazing people and company. A Must go !! I enjoyed everything and everything went smooth . I hope people choose this dealer shipping please check it out More

Just plain GREEDY! My service call eas at 7:45am its 3 hours later and they charged a $140.00 to check a service engine light that they fixed six months ago. No more Che My service call eas at 7:45am its 3 hours later and they charged a $140.00 to check a service engine light that they fixed six months ago. No more Chevrolet 's for me. Everybody will check your service engine light for free! They even had the audacity to yell me they had to hold my car until they received payment! I will never step foot in this foxhole again. Thank God i had a 140.00 or otherwise i would have caught a case! Never ever would i say something so stupid to a customer! More

Great Experience! We had an urgent need for a new vehicle quickly, and J.R. was wonderful in meeting all of our wants and meeting our deadlines! Also, Tom in financing We had an urgent need for a new vehicle quickly, and J.R. was wonderful in meeting all of our wants and meeting our deadlines! Also, Tom in financing was equally wonderful in making the paperwork painless and pleasant! We have had previous experiences with the Service Dept. and have always been very pleased with everyone there. We will definitely buy our next vehicle at Lou Bachrodt. More

Awesome The sales Rep Robert Christenson was great. He made me feel so comfortable with my visit there my whole experience was great and I left with my dream The sales Rep Robert Christenson was great. He made me feel so comfortable with my visit there my whole experience was great and I left with my dream car thank you!!!!!!!! More