Lou Bachrodt Auto Mall

Excellent buying experience Having dealt with pushy, aggressive, and even rude sales staff at dealerships in the past, we now prefer online communication with dealerships until t Having dealt with pushy, aggressive, and even rude sales staff at dealerships in the past, we now prefer online communication with dealerships until the very last stage of purchase. In that regard, Lou Bachrodt were great to work with. They respected our request to finalize everything via email, did not call us at all despite having our phone number, and were extremely prompt in furnishing us the information we requested. They were also extremely courteous and professional and treated us with the utmost respect. We highly recommend them and would especially like to thank Brandon Campbell, our sales adviser, and Steve Hefty, the import manager, for making the entire process extremely pleasant and seamless from start to finish. John N More

Good Experience Again This was the 4th time I have bought a vehicle at Lou Bachrodt Auto Mall, the second one this year. I would not keep coming back if they did not take This was the 4th time I have bought a vehicle at Lou Bachrodt Auto Mall, the second one this year. I would not keep coming back if they did not take good care of me. This time it was Al Luna, and he did a great job for us. More

I'll be back. I came to Lou Bachrodt because my friend took me their to look at cars. I was not planning buy anything but I almost did. I got a great deal at Lou Ba I came to Lou Bachrodt because my friend took me their to look at cars. I was not planning buy anything but I almost did. I got a great deal at Lou Bachrodt that would have saved me a ton of money but I had to back out at the last minute because I realized that I was over my head with personal financial matters. Once I take care of those issues, I will definitely come back. My salesman, Ralph was great. I got the feeling that he was really looking out for my best interest by not trying to sell me things that I didn't need. He listened to me and showed me a car that had exactly what I wanted without all the extras that I didn't need. George, the manager gave me all the discounts that he could find to make the perfect deal. Unfortunately, I have too many uncertainties going on to buy right now. I'll be back. More

Excellent service Everyone was very polite and my car was serviced so quickly. Larry took me to work then picked me up to take me back to my car. He is such a nice guy Everyone was very polite and my car was serviced so quickly. Larry took me to work then picked me up to take me back to my car. He is such a nice guy and really enjoys what he does. I really appreciated everyone's professionalism. More

Great sales service Had a great experience JR Henry was awesome he worked to get the payment I asked for and he was very helpful in every step of the process. Had a great experience JR Henry was awesome he worked to get the payment I asked for and he was very helpful in every step of the process. More

New BMW purchased Honest, worked with me over the phone. Joshua was great, he response promptly to questions I asked. I will do business with them again in the future Honest, worked with me over the phone. Joshua was great, he response promptly to questions I asked. I will do business with them again in the future More

Would not recommend this Dealership. In response to the remarks back from Lou Bachrodt. You are still lying. I did not change things, you guys did. We were told we would get the incentiv In response to the remarks back from Lou Bachrodt. You are still lying. I did not change things, you guys did. We were told we would get the incentive from the salesman, Sam Ferille, when Sam went to speak to whomever about what we were offered from Sam as far as the deal, we were ready to leave when Mike Fisher came to talk to us and he presented himself better than Sam, we were satisfied with what Mike offered than Sam, BUT the offer still included the 1500.00 incentive, so we made the deal. Before we left the dealership Sam Ferille told us secretly that he was told we were not getting the 1500.00 incentive, but Sam told the bosses that they have to give it to us because the incentive had already been put in the deal. Sam asked us not to say anything about this as he would get in trouble. When we got home we noticed the 1500.00 incentive was not on the paperwork, I inquired with the dealership and was told that we did not qualify. If the dealership was honest in the beginning we would have had better respect, One second we have incentive, next second we don't, led to believe we got incentive from Sam's mouth. Lou Bachrodt Dealership, all employee's are liars, not trustworthy on their words How else do you expect us to feel. As for the mats I requested, let's get that story straight also.I asked for Weathertech mats,I was told I would be getting those, right now weathertech does not make for our vehicle, they will be on the market in 10 to 12 weeks, I called weathertech myself. Sam called me and said G M makes a mat very similar to the weathertech, I said fine. BUT when my husband went to pick them up, the mats are the same as in the regular stores. We did not accept them. We are still owed by your dealership weathertech mats. We have a WE OWE YOU PAPER on this matter. So NO We have not changed a thing on this deal, YOU did. Stop trying to make yourselves look good, you are not. By the way I have called the dealership to talk to Pat Bachrodt, He nor anyone else have not called me back. So I guess we have to put this in writing for everyone to see. NOT good business. More

Great Our salesman was Kevin Lee and we could not be happier! We were looking for a new car and stopped in and he came out to us and answered all of our que Our salesman was Kevin Lee and we could not be happier! We were looking for a new car and stopped in and he came out to us and answered all of our questions with no pressure to buy, we were not ready then. A couple of weeks later we stopped in again and asked for Kevin and we are so happy we did this dealership from Kevin to everyone else we met were great. Thank you Kevin and everyone else at Lou Bachrodt Auto Mall we will recommend you to everyone we know. More

Great service The employees are very courteous, respectful and polite. They are also knowledgeable and make all necessary recommendations and not just trying to sel The employees are very courteous, respectful and polite. They are also knowledgeable and make all necessary recommendations and not just trying to sell unwanted services. More